Tag Archives: Reality checks

The Walking Dead

I realize I may be the last one to the Walking Dead dance. Don’t rub it in. I just started watching the show a little while ago and have meant to write about it but with the season finale last night I thought I’d better do so while it’s still relevant. I realize as well that it’s April Fool’s Day so writing about a show built around a zombie apocalypse seemed appropriate.

Seeing as the screed usually covers business, I know you’re wondering how this could, in fact, be an appropriate topic. If you need to ask you must never have worked in a company of more than 10 people.  If you have worked in that larger environment you’ve probably encountered zombies on many occasions   Maybe you’ve never  recognized them as such?

On the Walking Dead, the zombies are portrayed as slow-moving “walkers” with an insatiable appetite for human flesh.  Of course, they themselves were once human and productive members of society.  Now, they roam the planet spreading disease and death and living as parasites on the dwindling numbers of humans around them.   Not to sound deranged, but I’ve seen this exact thing in a business environment.   There are the “undead” staff members who roam the halls, attracted by loud noises and movement (on the show, a sure-fire way to attract walkers is to fire a weapon).  These zombie workers might once have been alive and productive but now their work life is gone.  Maybe it was a stifling boss that strangled them to death or maybe it was terminal burnout from pushing themselves too hard.

Just as the zombie apocalypse is destroying the planet on the show, so too are the zombie workers killing many businesses.   Once the zombies show up they infect others.  In fact, they’re aggressive about doing so.  They spread rumors, they bad-mouth bosses and coworkers.  They denigrate everyone else’s work.  They don’t seem to have any feelings and they rarely contribute.

Obviously I’m not advocating removing the zombies as they do on the show (you need to destroy their brains – even cutting off their heads doesn’t kill them).  I am, however, encouraging you to look carefully at those who appear to be human all around you  with an increased sensitivity to zombie infection.  Sometimes the infection hasn’t turned them yet and you can intervene.  Sometimes you can put up enough barriers between you and the zombies that they can’t get near you.  Most of the time, you’re better off just running away.  Remember – the title of the show refers to the humans that are left, not to the zombies!

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Believing The Seeding

I hope you spent at least some of the weekend watching the NCAA Men’s or Women’s Basketball Tournament.  The country seems to have a national obsession with brackets and as it turns out there was a lot of pretty compelling basketball behind the pools.  By the way – I find it kind of amazing that as the sports leagues and organizations – MLB, NFL, and NCAA among others – got comfortable with the fan-generated activities such as fantasy and bracket pools the viewership and engagement of the public grew.  The organizing entities spent a lot of time telling broadcasters and others to ignore those activities (heaven forbid we actually encourage engagement!) because they were gambling or worse.  Good lesson on listening and not getting in the way of people who want to love your brand!

English: National Collegiate Athletic Associat...

(Photo credit: Wikipedia)

In any event, one thing I took away from this weekend was the power of positioning and how it can affect performance.  What I mean by that is the “upsets” we saw as low seeded teams – presumably weaker squads – beat high seeds – top teams from big conferences.  Then again, Gonzaga was a number 1 seed but came from a weaker conference and barely won their first game before getting “upset” by a #9 seed.  A few of the other #1 seeds barely got by.  Which is the business lesson.

So often we believe the seedings.  We’re told our company isn’t good enough or we don’t have enough experience.  The people who hire people or firms on that basis are believing the seedings that they divine from resumes or capabilities presentations.  Too bad.  Given the way business works these days there have been a lot more upsets than there have been results in line with the seedings.  There is a lot more parity.

More importantly, not one of the teams that upset a top seed felt as if they had lost before the game started.  Just the opposite.  Every one of them knew there were in the tournament because they had won a lot more than they had lost.  They believed in themselves and played as a team and not as the function of some mystical RPI equation.  In their minds the seeding was going to be done by the final score.

Don’t believe the seeding.  Sure, you or your firm might be the underdog, but you’re in the  game for a reason.  You with me?

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Tips

The end of a snowy, wet week here in the Northeastern US and it makes me glad we can have a little Foodie Friday Fun.  We usually go out to eat on Friday nights and as we did so last week I got to thinking about how servers get paid.  That, in turn, lead to a broader thought about restaurants in general and how their business has changed with the growth of social.  Let me explain.

Servers work primarily for tips.  There’s usually some sort of minimum wage paid but their livelihood depends on the instant feedback a tip provides.  Bad service can mean a couple of hours working for not much money.  Doing a great job can mean extra cash.  Oh sure – in some places  tips are pooled and a good server gets shafted while the lazy ones and the owner take an equal share.  For the most part, however, how much you earn is tied to how well you do your job.  As an aside, that’s why I rarely leave a bad tip – unless there was no service or it was an absolute disaster the server did some work for me and they should be paid.

It’s an interesting dynamic.  The server can be perfectly competent but if the kitchen is badly run the service seems to be a mess as well.  The difference is the cooks are all on salary in most places while the servers can suffer the consequences.  Where the overall operation feels the pain is in the magnifying effect of social media.  A bad experience used to be a secret.  Today they’re aggregated, searched, and considered as people make their dining decisions.  It can kill a business or it can help everyone involved to do very well.  Why do I bring this up?

We should all operate as if we’re servers.  While for some of us compensation can be tied directly to how well or poorly we do our jobs, for most people in corporate life we make what we make – compensation is something we negotiate when we’re hired even if some of it might be tied to a bonus or to stock holdings.  We don’t go home most days with a paycheck that mirrors how well we performed.  Too bad – it might force a lot of people to consider the performance more often.

What would you earn if everyone with whom you came in contact had the option to tip you for the job you did?  What kind of tips would you give out to those with whom you’ve chosen to do business?   Something I’m thinking about as the week comes to an end.  You?

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