Tag Archives: managing

The Right Fielder

There’s an old song by Peter, Paul, and Mary that contains a few lines that were 100% true when I was a kid:

‘Cause the fastest, the strongest, played shortstop and first
The last ones they picked were the worst
I never needed to ask, it was sealed,
I just took up my place in right field.

The kid whose fielding skills were weakest ended up playing right. The thinking was that most batters, if they got it out of the infield, would have to pull the ball and nearly everyone seemed to hit right-handed. Ergo, the right fielder would not have a chance either to make a play or to make an error.

Right fielder position on a baseball diamond

(Photo credit: Wikipedia)

What does this have to do with business? I suspect that some of us look at our teams and mentally assign one or more of our team members to right field. Rather than demanding that every player meets the high standards needed to play any position, we stick them in a place where we hope nothing important get hits their way. Needless to say, this precipitates an entire series of problems.

First, the rest of the team knows who the weaklings are and can’t understand why they’re still on the team. After all, when the team wins a championship, everyone gets a ring, including the player who was more of a liability than an asset. That breeds resentment.

Second, the weak players are often held to a different standard. There is a lack of accountability since they aren’t as skilled. That’s a huge mistake as well. A team has one set of standards, not different standards for each person. If your business unit is to function as a team, it must be one and not just a collection of individuals.

There are going to be balls hit to right field, wherever right field might lie on your particular field of play. As managers, our job is to be sure that there are no weak spots anywhere and that each member of the team is on the same page, communicating clearly and backing one another up. That’s how we win, right?

Leave a comment

Filed under Consulting, Helpful Hints

Sweets Trolley

It’s Foodie Friday, and this week I’m already looking forward to next week and the Passover and Easter holidays. As you might expect, it’s because of the food. There are a few things that seem only to make an appearance around this time – Easter Pie (pizza rustica) and bilkies (like a knish without a crust) being two of my favorites. Most of these foods, however, are desserts. Macaroons, cakes made with ground nuts instead of flour, Simnel cakes, hot cross buns, and yes, even Peeps are sweets that are now eaten year-round but were originally only eaten around Passover or Easter. That’s why desserts are on my mind.

Desserts began as a “thing” in the 17th century. As a host, you were expected to leave your guests filled to the brim. The word “dessert” comes from Old French “desservir,” “cleaning the table,” and that’s what it did—it filled people up to the brim. I look at it as the “something extra” that takes a good meal and makes it special. If you’ve dined in some restaurants (or are a Harry Potter fan), then you’re aware of the sweets trolley – the cart that comes around after the meal with the desserts. It always makes me feel the way that the sound of the Good Humor truck did as it came around when I was a kid.

So my question for you this Foodie Friday is what’s on your sweets trolley? What desserts have you created to complement and enhance your main meal? How are you filling your customers to the brim? Is your product great but your customer service the dessert? Is your online experience first-rate but the experience of unboxing what you send an added joy? What are you doing that goes above and beyond?

I’m actually not a dessert person – I avoid sweets. This week is one exception because the desserts are so unique and wonderful. What are you doing to entice people who might avoid you to change their mind?

Leave a comment

Filed under Consulting, food

Clear Headed

I’ve been MIA from this space for a few days (hopefully you’ve noticed). I caught some kind of a bug and it pretty much laid me out for a few days. Body aches, a little congestion, and a foggy brain. I had zero energy and just wanted to sleep. More importantly, I couldn’t really focus my thinking on anything.

This may come as a shock to you but I do put a fair amount of what I hope is clear-headed thought into the screed. While I might have been able to force myself to spend a lot of extra time to write something, I thought it a better course of (in)action just to give it a rest. I’m a big believer in doing nothing when one’s head is foggy and let me explain why.

“Foggy” to me just doesn’t mean the state I’ve been in over the last few days. Foggy is when things are unclear at all. It may be because you’re distracted or it may be because the information you need to make a decision is incomplete, unclear, or inadequate. Jason Day, for example, withdrew from a golf tournament a couple of weeks ago because he was distracted by the fact that his mom was having surgery (she’s fine) and he couldn’t focus. Rather than making bad decisions on the course, he made a great one and left it.

Each of us needs to think along the same lines. Sure, sometimes fuzzy logic is called for because we can’t get enough information. In and of itself, that’s a clear-headed decision you make. Oftentimes, however, anything from a cold to a hangover to a family matter to office politics can reduce or eliminate your ability to focus. Those are the times when we need more time because I don’t concur that a bad decision is always better than no decision.

What do you think?

Leave a comment

Filed under Consulting, Helpful Hints, What's Going On