Tag Archives: life lessons

Heroes

I woke up this morning to the news that David Bowie has died. I know we’re about business here and we’ll get to it, but Bowie was an artist I loved and I’d be remiss if I didn’t use his passing as a starting point today.

I first saw him on Valentine’s Day, 1973. From the opening notes of the introduction (Beethoven’s Ode To Joy) until he collapsed on stage after an hour and a half of intense rock, it was unlike any show I had seen to that point. What was striking, besides the music, was Bowie himself: flaming red hair and so androgynous. Spiders From Mars was an apt description, and Ziggy Stardust was mind-altering in terms of how I thought about rock stars. I think I spent a fair portion of my senior year in high school on the lawn outside of the music room listening to “Alladin Sane” with friends.

Over the next few years, I bought every Bowie album, each one different, often with completely different musicians. I first heard Stevie Ray Vaughan on a Bowie album (1983’s Let’s Dance) but Bowie was always a musician with whom other musicians wanted to collaborate – the list is way too long for this space. Let’s just stipulate that anyone who can sing with artists ranging from Bing Crosby to John Lennon to Queen is the personification of versatile.

Another interesting thing about Bowie was how he became different characters over the course of his career. Ziggy Stardust became a soul singer who became the Thin White Duke. Rock became soul which became dance which became electronic which morphed back into rock. He also did many things well – actor, songwriter, performer.

Yes, there is a business point. Bowie’s career was, as Wikipedia says, one of reinvention, musical innovation and visual presentation. Those are three keys that should be a focus for any brand: innovation, reinvention, and presentation. You never quite knew what you’d be getting with the release of a new Bowie record but you always knew it would be good, if not great. We should always be seeking to push ourselves while keeping the core tenets of our brands true.  People need to be able to count on and trust a brand, and Bowie showed us that brands need not stop innovating, growing, and surprising to retain that trust.  That innovation and surprise continued right up until the end with the release of his final album. Universally acclaimed, it is very different musically. Maybe because he knew it was to be “a parting gift” to his fans.

“Heroes” is probably my favorite Bowie song.  It came out my senior year in college (a school that Bowie’s wife Angela got kicked out of, by the way), and I’ve found it to be inspiring ever since. Great products can do that.  Have a listen and take a moment to miss what Bowie, one of my musical heroes, has taught us.

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Filed under Music, Thinking Aloud

Opaque Oil

It’s Foodie Friday and I’ve got olive oil on my brain. If you cook, you use olive oil at some point. You might even pay the premium for extra virgin, especially if you’re using it in a dressing. That’s where the fun begins today.

Oil tasting, BAIA October 2006 Wine Tasting, C...

 (Photo credit: Wikipedia)

I read a book a couple of years ago called Extra Virginity. It’s written by Tom Mueller, who continues to write about the Italian olive oil business, which is rife with fraud. That’s right: you may be paying for a product that is not what you think it is. As reported in the Guardian:

Top Italian olive oil producers are under investigation for allegedly passing off lower-quality products as “extra virgin”, raising fresh concerns about allegations of consumer fraud in the industry. Turin police are examining whether seven companies – Carapelli, Bertolli, Santa Sabina, Coricelli, Sasso, Primadonna, and Antica Badia – have been selling virgin olive oil as 100% extra virgin. According to allegations in Italian press reports, an analysis of samples from all seven brands found that they did not meet EU labelling rules for extra virgin olive oil.

It’s not just the olive oil guys. There is a significant risk of fraud with fish, honey, milk, select spices (saffron, black pepper, chili powder), fruit juices, meat, grains and organic foods. This topic is way too long for a daily screed, but there are two business points which are applicable to any of us in business. The first, and most obvious, is that when consumers can no longer trust your brand, they will move on. Look at what has happened to Volkswagen after they rigged the results of their auto emission tests. You might think that your brand is strong enough to come back after that sort of loss of trust, but you’re delusional. We’ve spent a fair amount of time on honesty and transparency this week, so you know my point of view.

Second, and less obvious.  Chances are that the consumer won’t realize that they’ve been deceived.  They will probably think their dish is just not great or that they did something “wrong” when the fraudulent product doesn’t perform well.  Even if they don’t lose faith in the brand, they might just stop being a consumer of that category altogether.  I am unaware of any industry that wants to shrink its user base, and while people won’t stop cooking, they might switch to another kind of oil that has the same characteristics or to another type of car than a diesel.

I realize that fraud in the food world – or any other business – isn’t new.  There are reports of doctored products going back centuries.  The difference now is that detection and reporting happen more rapidly and that reporting can be widespread instantly.  The damage never goes away because the reports turn up in searches forever.  The solution?  Don’t do it!

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Filed under food, Huh?

Crap Merchants

Maybe John Lennon had the Internet in mind when he wrote “Strawberry Fields/Nothing is real”.  OK, I realize the place in the song came long before the Web was invented, but they both have a decided lack of reality.  Since dishonesty or a lack of transparency seem to be this week’s theme, let me throw out another thought that’s prompted by the interwebs which might be helpful in business.  

There is a column in the Washington Post called What’s Fake On The Internet This Week.  It’s ending, unfortunately.  Like a car wreck, there is tragedy in every column but you can’t turn away.  What’s tragic is that people believe the things highlighted.  You’ve probably seen some of the amazing crap that goes viral.  Burger King refusing to sell Diet Coke to anyone ordering a 2,000 calorie Double Whopper or new flavors of Oreos.  Those are relatively benign.  It’s the junk about race or religion that is treated as Gospel that’s tragic.

How does this stuff get started?  It’s not an accident.  There are fake news sites that spend all day making this stuff up.  I realize that’s not new – the supermarket tabloids have been doing it for decades.  The difference is social media.  People don’t clip and send a National Enquirer article to hundreds of people but they certainly post things on Facebook.  One guy admitted he that tries to invent stories that will provoke strong reactions in middle-aged conservatives. They share a lot on Facebook, he explained; they’re the ideal audience.  Why do they do this?  Traffic equals eyeballs; lots of eyeballs equals revenue.

That really isn’t the business point.  This quote is:

Walter Quattrociocchi, the head of the Laboratory of Computational Social Science at IMT Lucca in Italy, has spent several years studying how conspiracy theories and misinformation spread online, and he confirmed some of my fears: Essentially, he explained, institutional distrust is so high right now, and cognitive bias so strong always, that the people who fall for hoax news stories are frequently only interested in consuming information that conforms with their views — even when it’s demonstrably fake.

We laugh at the fools who believe that Martians live among us and yet we’re all too willing to circulate information in business which confirms our own view of how the business is functioning.  That’s dangerous.  While a reality distortion field might work for a Steve Jobs, it probably won’t for you.  We need to find out the truth and not confirm out own cognitive bias. Laughing about the crap merchants who push this drivel is one thing.  Being one yourself is quite another, even if you’re less public than the folks who publish it on the Web. Besides, who wants to put their hand in the air and admit they fell for something so blatantly fake? You?

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Filed under digital media, Huh?, Reality checks