Tag Archives: Foodie

Don’t Go It Alone

Another Foodie Friday in the midst of the pandemic. For me, it’s impossible to think about food on Friday without thinking of some of my friends in the food business who have been adversely impacted over the last six months. Heck, for my friend Craig who runs our favorite watering hole, the loss of our weekly bar bill alone is significant!

Here in North Carolina, restaurants, foodservice, and lodging is a $23.5 billion industry. More than 482,300 people are employed in the foodservice industry in the state – about 11 percent of the state’s workforce. When the governor shut bars and restaurants down, the impact was felt by those of us who couldn’t drink or dine out but that was nothing like how it hit those who provided that food and drink. I’m sure the situation is comparable to where you live.

Restaurants are back open here, albeit with reduced capacity. Bars are too although many of them are only serving outside. It’s better for the proprietors and staff but some of the jobs haven’t come back and many restaurants have closed up for good.

You wouldn’t think this would be a great time to look at opening a food business, would you? Well, you’d be wrong. As reported by QSR:

Quick-service chains had recovered to just a 13 percent decline year-over-year. Certain counter-service franchises have recently even reported positive year-over-year sales during the pandemic. After experiencing an initial hit on sales, A&W Restaurants announced sales were up by double digits, Papa Johns has noted a 24 percent increase in North American sales and Popeyes has boasted that sales are up by the “very high 20s” percent.

In other words, even in one of the worst-hit industries in the midst of a horrible economic time, there are opportunities. Would I invest in a full-service sit-down restaurant? Of course not. But if the business was predicated on carryout and was part of a franchise system, I very much might. I say that because franchise organizations have the infrastructure in place to help the system survive. A good franchisor can develop and implement systems – online ordering, contactless delivery, etc. – that give franchisees the ability to cope with the challenges. As an individual restaurant or any business, that’s more difficult and often requires capital that the individual unit might not have.

It’s something to think about even if you have no interest in owning a food business. Many other business sectors such as hair and nail salons, gyms, travel businesses, after-school programs have been hit hard over the last six months and yet I’m aware of dozens of franchise brands in these sectors that have modified how they do business. Their franchisees are doing well despite the pandemic. Going it alone is hard even in good times. Working as part of a proven system is especially valuable in bad times.

The ability to adapt is key for any business and never more so than now, don’t you think? Even in a crisis, there is an opportunity! And if you’re interested in learning more about franchise opportunities, you can reach me here.

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Filed under food, Franchises

Mayo And Aioli

This Foodie Friday, let us contemplate the differences between mayonnaise and aioli. I’d argue for most people, there isn’t a difference. I mean, they’re both creamy condiments, right? It seems that any flavored mayo is presented as aioli and true aioli has morphed into something more like mayo with the addition of egg yolks or lemon juice.

There is a difference, of course. Mayo is an emulsification of egg yolks and a neutral oil such as canola while aioli is emulsified garlic and olive oil. Mayo is usually spread on sandwiches or mixed in with potato or macaroni salad while aioli is a traditional dip for veggies or a sauce for shellfish.

So is olive oil-based mayo an aioli? No, because there is no garlic. Is Garlic-flavored mayo aioli? No, because there’s no olive oil. And of course, simply adding egg yolks to aioli doesn’t make it mayo.

All of that said, to the public at large (you know, your customers!), labeling something as mayo or aioli is a distinction without a difference. Maybe aioli sounds fancier but does the average person realize the difference? The terms have become interchangeable, and it raises a business point for any of us.

What we call things – products or services – does matter. Think about pre-owned vs. used, whether it’s a car or golf clubs. “Used” sounds like they’re dirty while pre-owned sounds like someone’s broken it in for you. I mean, aren’t your jeans better after you’ve worn them a few times? A pre-owned car has had the bugs worked out and fixed while a used car probably came in on a hook.

Calling a sales rep a client happiness manager doesn’t change their job but it might just change their mindset. It puts the emphasis on the correct party. These are distinctions without differences too, except even though they define the same concept, they are perceived very differently. That’s something you need to consider as you sit down and put the aioli or mayo on your burger!

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Filed under Consulting, food

Wing It On

It’s Foodie Friday which means that tomorrow and Sunday are football days. Yes, I’m aware that games are played on damn near every night now, but traditionalist that I am, Saturday is for college and Sunday is for the NFL.

Of course, any serious fan has to watch with a beverage and some sort of snack food. I try to avoid snacks that come premade and prefer to make them myself. Dips are big (I’ve got a bacon cheese dip that’s become the go-to) as are poppers (cheese stuffed jalapenos wrapped in bacon – are you starting to see a pattern?). It’s not a Michigan game without weenies (pigs in a blanket or whatever you call them) but the real snacking centerpiece is a fresh pile of chicken wings.

I sometimes wonder if chickens had wings before the 1960s. Other than using them in stock, I think cooks mostly discarded them. In the mid-1960s, a bar in Buffalo began selling the first of what we now consider to be the prototypical wing – unbreaded, fried, and dosed in hot sauce, maybe with butter, maybe not. Since then, entire restaurant chains have been founded on chicken wings and it’s hard to find a bar that doesn’t serve them.

My local favorite wing place offers many different types. Their garlic-Parmesan wings are killer. They are but one of a dozen types they serve, ranging from mild to fiery, doused in a sauce to dry-rubbed, and Korean-flavored, teriyaki, and other global flavors. Which of course got me thinking.

The underlying wing is the same (I don’t classify “boneless” wings, which are really strips of breast meat, as wings). Even the preparation is pretty ubiquitous. They must be very dry (use baking soda in the seasoning and air dry them for a bit before cooking). They can be fried in hot oil or baked in a hot oven with either regular heat or convection. Still, the product is basically the same until the final sauce is added.

That should be a reminder to each of us in business. Success in my mind is less dependent on coming up with new, wonderful products than it is on our ability to provide a sauce that’s better than anyone else can provide. Some of it involves customer service but it’s also your unique flavor. If everyone is doing butter and hot sauce, there’s no reason why you can’t as well since your customers probably expect that. But which hot sauce? Sure, you could be lazy and buy the pre-made “wing” sauce from your supplier, but since others are doing that too you’ve now made your wings a commodity – anyone can serve the same flavor.

We try to make the garlic-Parmesan wings here at home. The wings are every bit as crispy as the bar’s but we don’t quite get their flavor. I guess that’s why we keep going back. What are you doing to have people come back for your unique flavor?

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