Tag Archives: Consulting

Weenies!

It’s the start of the college football season this Foodie Friday and that means weenies. You may call them pigs in a blanket but my daughter and I, who are aficionados of them, refer to them as weenies. One football Saturday several years ago we heated up a tray to watch our favorite team play (Go Blue!) and have never looked back. They are a staple of our game day experience and we’re so serious about them that we have tried just about every brand we could find. We learned a few things, some of which have to do with your business as well.

The first thing we learned was that these are one of those foods that are just as good bought frozen as making them yourself. It’s not that they taste appreciably better from the store but the effort required to roll out the puff pastry and properly size either the cut pastry or the hot dog doesn’t yield a dramatic improvement over the best of the store-bought products. That’s an important business thought as well, as we return to the old cost/value equation. For consumers to choose to use your product or service to solve their problem, you need to provide a better return on their investment of time and/or money. In this case, the final results of our homemade weenies took a fair amount of effort that wasn’t a significantly better solution.

Next, we learned that not everyone’s concept of what a weenie should be is the same. We bought versions that were bland hot dogs in buttery puff pastry. Some pastry was dense, almost biscuit-like. Some had parmesan cheese rolled in. Some folks even try to pass off a bagel wrap as an acceptable option. Ha! None were perfect. We found that we loved one brand’s hot dog and another brand’s pastry. Yes, it crossed our minds to buy both and combine the best parts, but our top choice has decent enough pastry to negate the Frankenweenie from happening. But the business point is that you can call your product whatever you want, even a fairly common name, but not everyone is going to think of it in the same way. I think the IHOP even calls sausages wrapped in pancakes pigs in a blanket. That’s definitely NOT what we have in mind to munch whilst watching college football.

Present your product clearly. Excel at solving the cost/value equation from the consumer’s perspective. That’s a dish worth eating every time.

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Filed under Consulting, food

Living In A Potemkin Village

I’m not sure if the story is true (historians disagree), but back around the time of The American Revolution, Russia had fought a war to annex Crimea (talk about history repeating itself!). The governor of the region, Potemkin, was trying to impress the empress and the ambassadors from other countries as they toured “New Russia.” Although the region was devastated, Potemkin set up “mobile villages” which were populated by his men dressed as peasants. As the barges with the VIP’s passed by, they’d be impressed by how lovely it all seemed. Once they were gone, the villages would be dismantled and moved to the next location. The term “Potemkin Village” has come to mean any construction (literal or figurative) built solely to deceive others into thinking that a situation is better than it is.

The term (as well as a key plot element in Blazing Saddles!) came to mind as I read an article about a new app that allows businesses employing it to summon “its ideal crowd and pay the people to stand in place like extras on a movie set. They’ve even been handpicked by a casting agent of sorts, an algorithmic one that selects each person according to age, location, style, and Facebook likes.” Presumably, when you see the line, FOMO kicks in and you are overcome by an insatiable desire to join the crowd.

I’m not naive. I worked in TV for a long time and know how laugh tracks are used and how stage managers will fire up a crowd to applaud as a show goes to and returns from a commercial break. I get enough press releases to recognize hyperbole and the need to surround something very common with an uncommon sense of excitement. The use of this app by a business, however, reeks of opacity when transparency is a critical element in marketing these days. In my mind, it’s as bad as any other kind of “fake news” that is manufactured out of the air to advance an agenda.

How would you feel if you found out that most of the other people attending a party were paid to be there? Deceived, I’ll bet, and that feeling generally leads to anger and a determination never to go back. Is that how you want your customers to feel?

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Filed under Consulting, Huh?, Reality checks

Playing The Long Game

One of my favorite movies is The Sting. It’s the story of how two men run a long con. That, as defined by The Urban Dictionary, is:

A con-job that requires a certain amount of effort and as a namesake, is usually in it for the long haul. Gaining someone’s trust for a number of months and then when the stake is in your court and you have their complete trust–taking advantage of it. Usually denotes relationship status or high-level business partnerships.

In less evil terms, the protagonists are playing the long game. They are less focused on short term success as they keep their eyes on the rich reward gained over the long term. I’m a big believer in playing the long game, both in business and in life. Let’s address the business part here.

English: Marshmallows

(Photo credit: Wikipedia)

The folks at MIT‘/Sloane did a study about the digital maturity of various businesses. One thing that they found to be true of digitally mature organizations was:

Their strategic planning horizons are consistently longer than those of less digitally mature organizations, with nearly 30% looking out five years or more versus only 13% for the least digitally mature organizations. Their digital strategies focus on both technology and core business capabilities.

I’m always surprised at how many organizations have a short-term focus and which then wonder why they’re not gaining on their long-term goals. I’m not advocating spending time creating a 10-year plan or even a 5-year plan. I think seeing that far over the horizon is pretty much impossible in these times of rapid change. But I do think every business needs to have some long-term goals and a focus on meeting them while ignoring some of the short-term things that might cloud your vision.

Maybe you’ve heard of The Marshmallow Experiment. A researcher put young children in a room with a marshmallow for 15 minutes, telling the kids that they would get a second marshmallow if the first was still there when the researcher returned. What’s interesting about this is that the researcher did follow up studies with the kids over the next 40 years. He found that the kids who chose to delay gratification (and get a second marshmallow!) did better in life. They had higher SAT scores, lower obesity, better social skills, and lower levels of substance abuse. They were playing the long game, even at 5. Are you?

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Filed under Consulting, Helpful Hints