Reaping What You Sow

A heavy topic for midweek, kids, but today it’s karma or, in less religious terms, what goes around comes around (such a child of the 60’s, I know).  What has me on this topic are a couple of things that came out during the last week and I want to bring them to your attention.  Both have some strong implications to anyone who uses the web (and obviously, since you’re reading this, you’re included).  In a sense, there’s a third thing – the whole PRISM program from the NSA – but since we don’t do politics, and that program can’t really be discussed without politics entering the discussion, I’m going to table it.  I will say, however, that if you’re angry about it now, where were you a dozen years ago when it all began?

That’s sort of the point I want to make about the other two topics.  The first are the “shadow” profiles Facebook has been gathering.  It came out that a bug on Facebook exposed user data for 6 million folks.  Moreover, the data it exposed proved that Facebook has been putting together profiles of everyone, even people not on Facebook, and the information contained in those dossiers has not been offered up to Facebook – they just found it.  The company that exposed it – Packet Storm – asked:

would Facebook ever commit to automatically discarding information of individuals that do not have a known Facebook account? Possibly age it out X days if they don’t respond to an invite due to a friend uploading their information without their knowledge?

Their response was essentially that they think of contacts imported by a user as the user’s data and they are allowed to do with it what they want. To clarify, it’s not your data, it’s your friends. We went on to ask them if Facebook would commit to having a privacy setting that dictates Facebook will automatically delete any and all data uploaded about me via third parties (“friends”) if it’s not in scope with what I’ve shared on my profile (and by proxy, is out-of-band from my privacy settings)?

We were basically met with the same reasoning as above and in their wording they actually went as far as claiming that it would be a freedom of speech violation.

Let’s repeat that:  it’s not your data.  The solution proposed?  Governmental intervention.  Frankly, I prefer the solution contained in the other topic of the day – the Cookie Clearinghouse being developed by the folks at Stanford.  I encourage you to click through here to see how it works.  It won’t solve the “bad actor” situation that we see in the Facebook example but since it’s designed  to enable browser developers to block third-party cookies — such as those set by ad networks — without also inadvertently blocking cookies from companies that have relationships with consumers, it’s a start.  The ad networks and others are not happy about any blocking and are doing their damnedest to stop it, but I think it’s pretty obvious that privacy is(finally) front and center for even casual users.

Sorry for the length today but the point is simple:  we reap what we sow.  If we’re bad actors when it comes to invading people’s privacy, the odds are that some legislated solution will arrive on your doorstep and it won’t be as simple as just doing the right thing you should have done in the first place.  Witness COPPA and CanSpam, brought about because the bad stuff came back around to haunt not only the perpetrators, but the legitimate companies that tried to behave as if it were their own data and their family’s data being taken.

Are you aware of this?  What do you think?

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A Reason To Believe

I’m thinking that Tuesday just might be headed for “Tunes-day” here on the screed. As you can probably tell if you’ve spent any time here, I get a lot of inspiration from music and often that inspiration turns into business insights. Let’s hope that’s the case today.

Rod Stewart

Tim Hardin wrote a song called “Reason To Believe“in 1965 and it has been covered by many other artists including Rod Stewart, The Carpenters, Johnny Cash, and Glen Campbell The original recording appeared on Tim Hardin 1, released in 1966. Obviously the version by Rod Stewart made it a hit and is probably the one with which most people are familiar:

If I listened long enough to you
I’d find a way to believe that it’s all true
Knowing that you lied straight-faced while I cried
Still I look to find a reason to believe

A few other writers have tackled the same notion – people who want to have faith in someone or something else.  Here’s Bruce:

Struck me kinda funny
Seemed kind of funny sir to me
How at the end of every hard-earned day people find some reason to believe

And Pink:

Just give me a reason
Just a little bit’s enough

Why do I bring this up? Because it’s a simple principle that some businesses forget every time they command people to “like” or “share.” Having fans in the first place who are willing to self-identify and follow is amazing.  We assume everyone knows what hashtags are for and that they’ll use them the way we want them to. Before they can use whatever knowledge they have, we often don’t give them a reason to believe – a compelling reason to act and the knowledge with which to do so.  The fact that they’re paying attention to your message at all is a win.  The fact that they’re looking to find a reason is tremendous.  From there, it’s on us as marketers to help them act, grow their faith in our products and brands, and spread the message.

Make sense?

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Driving For Show

There is something really extraordinary going on right now in the sports world and I’m not sure you’re paying attention to it. As it turns out (big shock) I also see a business point in it and that’s our topic today.

HAVRE DE GRACE, MD - JUNE 10: Inbee Park (KOR)...

(Photo by Keith Allison) (Photo credit: Wikipedia)

If the name “Inbee Park” is unfamiliar to you, it probably won’t be for long. She’s just won the U.S. Women’s Open, the third major golf championship she’s won this year. In context, the last time a pro – male or female – won the first three majors of the year was 60 years ago.  That’s amazing but what makes it even more so is how she’s managed to win them all.  It’s not because she hits the ball a long way – she doesn’t.  In fact, she’s usually using harder to hit clubs from the same distances as other pros because she doesn’t hit it as far.  She’s not a lot more accurate either.  She ranks 55th in fairways hit off the tee and 17th in green’s hit in regulation.  Where she excels is putting.  As a golfer I can tell you that I have never seen any pro on any tour putt the way she is putting.  She’s making everything of any length – 25, 30, 40 feet.  It doesn’t matter.  And that’s the business point.

There is an old golf expression – drive for show, putt for dough.  A big drive counts just the same as a perfect putt and great putting – as Inbee Park shows – can make a good golfer into a great one.  It’s the same for business.  Many businesses focus on the “big drive” – flashy new products, for example – instead of excellent putting – the stuff that really matters.  When was the last time you and your team thought about not what makes a huge impression but about what makes the cash register ring?

Golfers forget that putting is usually 40%-50% of the shots yet many spend hours practicing their driving which they might do 14 times a round.  Businesses need to focus on the little things that happen every day and constantly.  That’s how they win.  Your business doesn’t have to excel at everything as long as the focus and performance is there on the things that matter and the rest of the performance is solid if not exceptional.

Hitting a booming drive it satisfying but sinking a long putt wins – in golf as well as in business.  You agree?

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