Kids And Cards

Once in a while I spot something that elicits an “Aw come ON” from me as I read it. Let’s see if you agree. Bowl-BlackBackgroundThe piece was in yesterday’s USAToday and was a front page article in the sports section on the topic of high school football all-stars.  You can click-through the previous link to read it if you care to.  In a nutshell, participants in the U.S. Army All-American Bowl are asked to sign a couple of hundred trading cards each.  The kids aren’t told what the cards are for nor are they made to participate.  It’s “an opportunity, not a requirement.”  The cards are sold and in some cases they become quite valuable.  No money goes to the kids.

While I have some qualms about that, what caused the aforementioned response is the attitudes displayed by the adults involved:

“The answer is, ‘Well, you don’t have to.’ But for many of these players, this will be the only time in their athletic careers they are on a trading card. To be singled out at that point in time for their athletic achievement is not a bad thing.”  Leaf CEO Brian Gray says there is no pressure put on the high school players and they have the option to decline. “But really,” he says, “If you don’t want to be on the card, there’s something wrong with you.”

Seriously?  Anyone care to name an athlete who knowingly permits their name, likeness, and autograph to be used for purely commercial purposes without any compensation?  I’ll wait.  Didn’t think so.   Most of the kids think the cards are being used for non-commercial purposes – donations to soldiers, for example.  They are never told, and when they find out they don’t really understand how much some of them are worth.  Indianapolis Colts QB Andrew Luck (a Stanford grad and by all accounts a smart man) objected to the card being issued, saying he had never approved it.  The company’s response:

Leaf responded by suing him, saying it had a First Amendment right to do so, claiming that the game operators had granted Leaf the license to player likenesses. The 2008 game was before Leaf began issuing sets of trading cards from the game, but it has issued alumni cards – such as the 2008 Luck card.

Now, I’m in my third decade working in sports and I’ve NEVER heard anyone claim they can issue merchandise as part of the First Amendment.  There’s a multi-billion dollar business called licensing that would disappear if that’s the truth.  Rationalization aside, why not just tell the kids clearly upfront what’s going on?  Hiding something?

One of my favorite Saturday Night Live characters is Dan Aykroyd playing a smarmy guy named Irwin Mainway who, among other things, sells “Bag O’Glass” and caters a school breakfast program with coffee and cigarettes.  His take is that “it’s a bottomless cup of coffee” makes it all just fine.  No, it really doesn’t and the trading card company’s isn’t OK either.  You agree?

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Being Faster

One question I get asked from time to time by clients is about how they can be better at social media. Given social’s influence particularly among younger people, it is an excellent question. The answer is usually give is to “be faster.” For most companies, that’s much easier said than done and let me explain why.

English: Aircraft carrier in Portsmouth Harbour

(Photo credit: Wikipedia)

I spent most of my professional life in the corporate world.  On a good day, they make decisions slowly in that world.  Not only is it like turning an aircraft carrier in that it takes a long time but you often have a hard time finding anyone who will admit to having a hand on the wheel or to get them to turn it.  For many decisions, that’s fine.  For those wanting to be good at social, it’s fatal.

Part of the problem is no one is quite sure who controls the social sphere and it varies from org chart to org chart.  PR, marketing, customer service, and other functional areas often have their fingers in (it’s not hard to find companies with multiple Twitter accounts).  Sometimes they have different agendas.  More importantly, they’re often staffed lightly and/or by interns performing the social monitoring and updating.  Memes last hours in the social sphere.  If you respond in a week, you’ve missed the peak.  Look at all the (lame) Harlem Shake videos that are still popping up.

Being faster means having a clear set of guidelines, finding professionals to implement them, and trusting them to do so without running every tweet up the corporate flagpole.  Most of the really embarrassing social faux pas have been made by clueless staff.  Sure, there is the occasional well-intentioned failure when a campaign gets hijacked but most are the result of just being lame and not paying attention.

We can count the number of corporately-created things that have “gone viral” on one hand.  Social media seem to have a pretty good nose for a company that’s trying too hard to create that social media hit and the backlash is often brutal (and funny).  Being faster has to recognize that hasty and fast aren’t the same.  But for any company to succeed the usual decision-tree needs to be pruned or uprooted completely.

Do you agree?

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Supermarket Eyes

Foodie Friday (yay!) and I want to write about a topic inspired by my local supermarket.

The interior of a T & T store

(Photo credit: Wikipedia)

I know what you’re thinking – awfully boring for the readers looking for a cooking tip or at least another place to complain about my recipes.  Stay with me – it’s kind of an interesting story that related to food and to business.

I’ve been going to that same supermarket for at least a decade.  I know the store like the back of my hand.  Or at least I did until a week or so ago.  They’re doing some sort of work and “improving” the store layout.   You can bet corporate management is at work here – I’m sure there are a bunch studies on shopper movement and purchasing that are in play. Most of the shoppers seem to use a hand-held scanner which traces their movements while shopping in addition to allowing a quick getaway once shopping is over via self checkout.  That data might have something to do with the changes as well.

Why I bring this up is that I noticed something while shopping in the “new”  store.  Since I no longer knew what was in each aisle or where the things I needed were, I paid a ton of attention to every shelf.  In fact, I discovered a couple of interesting food items that had probably been there for a long time.  I’d never had occasion to be or look where they were so I missed them.

That’s the business point too.  Most of us go about our days as if we’re in that very familiar store.  We know where the things are that get us through our days  but because of that we’re a bit oblivious to other things all around us that might be useful.  We need to make a mental change and approach our business lives as if we’re in that reconfigured store.  That small change in perspective can result in a big change in results.

Happy hunting!

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Filed under food, Thinking Aloud