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Old Cooks, New Cuisines

It’s Foodie Friday and this week I want to report on a business point I learned at supper last evening. IMG_20140801_092530It was a lovely, small Italian restaurant and the food they were serving was really excellent. High quality ingredients were used which always makes a difference but the skills the cook showed were impressive. He had a firm grasp on southern Italian fare.

I chatted up the owner who, as it turned out was both Italian and the wife of the cook.  I mentioned how much I appreciated his skill and apparent knowledge of Italian food and techniques.  I then asked where he was from, wondering as I asked it if he was from the north of Italy or the south.  As it turned out, the answer was south as is VERY far south.

As in Morocco.

They had met in New York  and she had taught him Italian food.  He was already an accomplished cook when they met and he was able to translate what he knew into another form.  After all, what is couscous if not a cousin to acini di pepe or pastina?  Many of the spices and seasonings are the same and the basics – knife skills, etc. – never change.  What does this have to do with business?

We tend to pigeonhole people.  This one is an accountant, that one is a fabulous assistant.  We don’t spent enough time thinking about how the skills they have can be used elsewhere in other contexts to make the business better.  There was a shrimp dish last night which had an extraordinary broth.  The cook had added a bit of his marinara – just enough to make the “usual” scampi broth a lovely light pink.  That sort of addition is more common in his native cuisine than Italian and, with the addition of some scallions it make for a great dish.  We need to let smart people with excellent skills use them in new cuisines and see what emerges.  As I found last night, the result is often surprisingly good.

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Being Accountable

Here is something to ponder as we get to the end of the week.  No real answers today, but an important question for us.

justice #2

(Photo credit: InsideMyShell)

We’ve all seen instances of companies facing consumer backlash from their business decisions.  For example, many people boycotted adidas products over the company’s use of kangaroo hide in a line of soccer shoes.  A number of companies (Wal-Mart, Nike and others) have faced boycotts over their alleged use of sweatshops to manufacture their goods overseas.  These consumer actions are not particularly new.

What is new, however, is consumers taking action over not a “what” but a “who”.   The personal (non-business related) activities of executives are now seen as fair game in assessing one’s willingness to do business with a company or, in extreme cases, organize people to avoid the company.  A few recent examples:

  • LGBT rights activists called for protests and boycotts of the Chick-fil-a when it became known that the CEO had made a series of remarks opposing gay marriage.  In addition, the company’s charitable arm had made millions in donations to political organizations which oppose gay rights.  Counter-protestors rallied in support by eating at the restaurants. National political figures both for and against the actions spoke out and some business partners severed ties with the chain.
  • After learning that Condoleezza Rice was joining Dropbox’s Board of Directors, many people loudly and publicly (by web standards) deleted their Dropbox accounts.  Some also deleted the Mailbox app from their phones.
  • The incoming CEO of Mozilla (which oversees the Firefox browser) stepped down from his new position after news of his support of a 2008 anti-gay marriage campaign came to light.

There are many more I’m sure you can cite but the business question is this:  how far into a person’s political and religious beliefs do companies have to go in hiring?  How do we reconcile wanting to do careful checks to prevent external response with the laws that are in place precisely to prevent discrimination in hiring over someone’s beliefs?  Is it “fair” (whatever that means) for companies to be held accountable for the non-business activities of an endorser or a hire?

Weigh in!

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I’m Back

Did you miss me?  I was away and didn’t post for a couple of days – I thought the break might do us good (it’s me, not you…).

Phil

(Photo credit: Wikipedia)

I’ve written before about the golf trip I take with a group of guys each year – this was the 20th anniversary.  I drive with one of the guys down to Myrtle Beach with a stop overnight on the way.  In addition to saving much of the group baggage fees and the fear of lost golf clubs, the drive is a great opportunity to sit and reflect on things.  As we’re getting older the trip seems to have more meaningful conversations about life sprinkled in with the usual talk about golf and food.  There are business reasons why I bring this up.

While I had my computer with me as well as a smart phone, I made a conscious effort to disconnect.  I am of little value to my clients (or to my readers) when I’m tired and burned-out.  There is no “off” button any more and while it’s easy for me to suggest that you find one and use it, that’s just not going to happen.  So treat the time off as a business meeting. Just as you’d schedule an hour or two with a customer or partner, schedule time with your email or to returning calls.  Schedule the rest of your time as “busy” doing nothing work-related.

I’ll be the first to admit that it takes a few days to rewire your brain.  A 2006 CareerBuilder.com survey reported that 16% of workers feel guilty about missing work while on vacation, and 7% actually fear that time off could lead to unemployment.  To that 7% I say you need to find another job anyway and to the 16% I say that “work” won’t attend your funeral.  These last few days were a time to focus on “being” and not on “doing.”

I’m sorry if you missed me there for a couple of days.  Hopefully the time off did its job and I’m back better than ever.  I’m totally fine with you missing a few days as well since I’d love for you to have a clean mind and an open heart when you spend time with me here on the screed.

Make sense?

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