Category Archives: Thinking Aloud

Give It A Rest

Last week was CES, the big show that takes over Las Vegas.  140,000 or so folks descend to schmooze and to check out that latest technology.  I used to go every year but I can’t say as I’m disappointed not to have gone the last few.  It’s a mad house.  Mad as it may be, however, it generally gives us an indication about where technology might be heading over the next year or so.  This year, Virtual Reality was one of the biggest stories.  Cars were the other.

What’s that you ask?  I said it was a tech show, so why are cars the big thing?  Glad you asked.  You see, cars are becoming rather sophisticated computing platforms on wheels.  You might not be impressed by the 100,000+ lines of code in today’s car (Windows has tens of millions of line, for example), but that number will grow exponentially over the next couple of years as cars become more and more autonomous.  Most importantly, they will become totally connected devices.   After all, since you won’t be driving, you might want to catch up on Netflix, and not on your phone either.  Why not on the car’s screen?   In fact, since you really don’t even need to look out the windshield, why not make the window opaque and stream it there?

The notion of the car doing the driving doesn’t have me alarmed.  This does:

“Cars are essentially becoming the next must-have mobile device,” says Jason Harrison, global CEO of Gain Theory. Driverless cars open “an entirely new opportunity for advertisers. Assuming Wi-Fi-enabled cars would be targetable in the same way other devices are, they would offer high-quality targeted-audience opportunities, with an added contextual dimension such as parents and kids on the way to school, daily commutes and so on.”

I’m not sure what has me looking at this askance.  Maybe it’s the notion that everything has to be a receptacle for someone’s marketing message?  My car is not the subway.  While NYC Transit sells ads (in theory to help offset the costs of your ride), I’m not welcoming marketers into my vehicle.  Where is the attention/value exchange?  How does  the fact that marketers are paying the navigation system to come to the nearest Dunkin Donuts help me? How is yet another invasion of my privacy helpful? What other system preferences will be set based on an exchange of money that excluded me, the car buyer?

We need to learn when to give it a rest, folks.  No one wants to install an ad blocker in their car – isn’t that what the buttons on a radio are for?  Instead of rubbing our hands in anticipation of yet another trackable environment for marketing, maybe we ought to be thinking about what the benefit to the consumer will be for letting us into their daily drive?  Instead of thinking of cars as a “one-ton cookie” (as in the code dropped into your browser to track you), maybe we need to think if them as a place where we can reset our relationship to consumers and raise their expectations about the value of good marketing.  Thoughts?

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Filed under Huh?, Thinking Aloud

Heroes

I woke up this morning to the news that David Bowie has died. I know we’re about business here and we’ll get to it, but Bowie was an artist I loved and I’d be remiss if I didn’t use his passing as a starting point today.

I first saw him on Valentine’s Day, 1973. From the opening notes of the introduction (Beethoven’s Ode To Joy) until he collapsed on stage after an hour and a half of intense rock, it was unlike any show I had seen to that point. What was striking, besides the music, was Bowie himself: flaming red hair and so androgynous. Spiders From Mars was an apt description, and Ziggy Stardust was mind-altering in terms of how I thought about rock stars. I think I spent a fair portion of my senior year in high school on the lawn outside of the music room listening to “Alladin Sane” with friends.

Over the next few years, I bought every Bowie album, each one different, often with completely different musicians. I first heard Stevie Ray Vaughan on a Bowie album (1983’s Let’s Dance) but Bowie was always a musician with whom other musicians wanted to collaborate – the list is way too long for this space. Let’s just stipulate that anyone who can sing with artists ranging from Bing Crosby to John Lennon to Queen is the personification of versatile.

Another interesting thing about Bowie was how he became different characters over the course of his career. Ziggy Stardust became a soul singer who became the Thin White Duke. Rock became soul which became dance which became electronic which morphed back into rock. He also did many things well – actor, songwriter, performer.

Yes, there is a business point. Bowie’s career was, as Wikipedia says, one of reinvention, musical innovation and visual presentation. Those are three keys that should be a focus for any brand: innovation, reinvention, and presentation. You never quite knew what you’d be getting with the release of a new Bowie record but you always knew it would be good, if not great. We should always be seeking to push ourselves while keeping the core tenets of our brands true.  People need to be able to count on and trust a brand, and Bowie showed us that brands need not stop innovating, growing, and surprising to retain that trust.  That innovation and surprise continued right up until the end with the release of his final album. Universally acclaimed, it is very different musically. Maybe because he knew it was to be “a parting gift” to his fans.

“Heroes” is probably my favorite Bowie song.  It came out my senior year in college (a school that Bowie’s wife Angela got kicked out of, by the way), and I’ve found it to be inspiring ever since. Great products can do that.  Have a listen and take a moment to miss what Bowie, one of my musical heroes, has taught us.

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Filed under Music, Thinking Aloud

A Snap Of A Dilemma

Are you on Snapchat? I am, although I don’t pretend to understand it as well as some of my younger friends. What I do understand about it, however, is that they are facing the sort of dilemma that torments a lot of businesses. I don’t have any real answers today but maybe you do. Let’s see. 

Snapchat began as a way for users to send disappearing content – photos, videos – to other users. Of course, as with everything on the internet, the content never really disappears (screengrabs, anyone?), but let’s put that aside. The app became very successful and now has over 100 million daily active users. That’s the sort of scale that becomes incredibly appealing to marketers, and it also makes other revenue options such as commerce and data mining more viable.

Now the dilemma. Snapchat’s business has been built to a great extent on the premise of privacy. If you’ve ever tried to locate someone on the platform, good luck. If you don’t have the email address they’re using or their exact Snapchat name, it’s very hard. That may be great if you’re a user trying to avoid stalkers, but if you’re a brand trying to get users it means you need to do a lot of external marketing of your Snapchat presence.  This quote from a recent Digiday piece says it nicely:

One of Snapchat’s main selling points with users entails its combination of anonymous users and disappearing messages. The company has been strident about not building profiles on users to creepily advertise to them. As the reality sinks in about the need for a viable business, more targeting and data capabilities follow. Technology partners are able to bring their own data to an API — email lists and other customer information — to serve ads against.

Therein lies the dilemma.  Until now, Snapchat has tried to make money by selling “lenses”, overlays that will let you alter your snaps so that, say, you can be vomiting rainbows (and who doesn’t want to do that!).  While $300,000 a month in lens sales is nothing to sneeze at, it’s not nearly the kind of monetization that a platform with this kind of user base can command. They also tried to sell ads embedded in some of the “stories” that are a part of the service (they’re a series of snaps linked together around a theme).  Apparently they don’t have enough user data or metrics about engagement to satisfy big spending.  So what do they do?  What is the business?

The balance between staying true to the reasons customers engaged with you in the first place and making money is tricky.  Better metrics and targeting might mean less privacy.  More ads in content mean less user enjoyment (no one likes being interrupted). Less enjoyment and decreased privacy might mean a decline in the user base.  But it is a business, and investors want to see a return.

So what’s the answer?

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Filed under digital media, Thinking Aloud