Category Archives: Thinking Aloud

Too Many Cookies Make You Fat And Slow

“What the heck is he doing writing about food on a Monday?”

English: Plateful of Christmas Cookies

(Photo credit: Wikipedia)

Given that it’s Thanksgiving week here in the US I’ve got food on my mind more than I usually do.  However, while cookies is the theme, it’s not about the sugary kind.

I was reading a bunch of sports sites as part of a research project when I came to one that seemed to lock up my browser   As it turned out, this site (which shall remain nameless since singling them out doesn’t serve any purpose) hadn’t locked me up but it was taking forever to load.  I opened a new tab and hit another site which popped right open.  Returning to the slow-poke, I took a look at what the page was doing as it loaded.  Imagine my surprise when I had a look at all the external (meaning off the site’s own servers) scripts and cookies that were running.

While my browser had taken the site’s primary analytics cookie (hey, I’m in the business so I like to help others learn) as well as their main ad serving cookie and even their Twitter tracker, my browser had  blocked 66 third-party cookies.  Each of those took a call to a third-party server.  These were ad networks, retargeting firms, on site ads from third parties, behavioral targeting firms,  etc.  The page (and each subsequent page, as it turned out) took  a long time to load .  While it came right up the  browser won’t respond since dozens of scripts are running.  Maybe a great revenue experience for the site owner but for we lowly users, it sucked.

One solution to this issue might be Google Tag Manager or deferring the parsing of JavaScript but it really goes beyond that.  Years ago there was a real emphasis on light page weights (the amount of code on the page as well as all the images, etc) and fast load times.  With the advent of broadband, I can’t recall having that conversation with anyone lately and maybe that’s a bit of negligence.   In addition to the SEO benefit fast pages get, they’re better user experiences.  That’s a broader point no matter what business you’re in.  If the focus isn’t on making your product the best it can be for your consumers, you need to refocus.  While I get that for media the “consumer” is the person buying the eyeballs you’re aggregating, without a good experience to bring those eyeballs back again and again, you won’t be in business for very long.

In other words, lay off the cookies!  Thoughts?

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The Money Pit

Way back in 1986, Tom Hanks made a film called The Money Pit.

Cover of "The Money Pit"

Having moved into our second suburban house a year or two before – this one an old farm-house – I didn’t know whether to laugh or cry as the movie told the story of how a little crack in a wall is the first sign of a much bigger problem to come.

I thought of that as I read the latest version of the Nielsen Cross Platform Report. You can read it for yourself here and see if what I’m about to discuss reminds you of the same thing.  Nielsen found that TV viewing hasn’t dropped much from last year at this time.  In fact:

In Q2 2012, Americans spent more than 34 hours per week in front of a TV set. We watched traditional TV, DVDs and played games. Most of the content from these activities was delivered to us on the TV set in a traditional manner, over broadcast, cable, satellite or telco connection, and a growing amount was delivered by Internet connection. Americans also added another 5 hours in front of the computer screen using the Internet or watching video content.

No cracks there.  Except as I read through the report, a couple of things stood out.  First, Nielsen estimates tablets are in 20% of homes and rising.  Close to 40% of Americans who have them now use their tablets or smartphones while watching TV at least once a day.  They’re still watching even if their attention is now shared.  Crack?

Here is something else.  The amount of time spent watching traditional TV is substantially lower among people under the age of 35.  Those under the age of 25 watch roughly 22 hours a week while those over 50 watch twice as many hours.  The missing hours are spent watching on game consoles and mobile devices.  Given the desirability of the younger demos to marketers, this might be another crack in the house of traditional media.

Finally, the number of cord-cutters (homes with broadcast TV only and broadband internet), while still tiny (5.1 million homes) was growing while cable and broadband subs were shrinking (80 million to just under 78 million).  That kind of reminds me how we used to view cable TV‘s small audience gains in the early 1990’s while we, the big broadcast TV networks, had huge viewership.  That was a crack in the wall then, just as this might be now.

We’re still in that farm-house home, many repairs and a lot of money later.  The big media businesses aren’t going anywhere, but they might need to be thinking about the repairs to come.  The next few years will be interesting as they patch all the cracks.

How have your viewing habits changed?  What does that imply for your marketing or for your business?

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What Veteran’s Day Teaches Us About Business

It was Veteran’s Day over the weekend here in the U.S., a day when we honor the service of all of our military veterans.

Veteran

(Photo credit: Keturah Stickann)

It takes place on 11/11, a date chosen because it coincides with the formal end of World War 1. Silly humans – we thought that was the war to end all wars. We’re celebrating the holiday today and many folks are taking the day off (Federal holidays are almost always on Mondays) so I’ll be brief.
All of my social media streams were filled yesterday with people thanking veterans for their service and rightfully so. Putting your country and your fellow citizens ahead of your own wants and needs is a noble act. While it’s not on the same level, how we behave in business can mirror that action.

My inelegant analogy is that we need to put customers and their needs ahead of our own.  Shaving a few cents off of cost or improving our margins to the detriment of the customer experience or product is selfish.  Maybe we need to think of our customers as our superior officers.  When they say something, to echo the Charge Of The Light Brigade, ours is not to reason why.  We need to hear them and act.

To all our vets, thank you for your service.  To my fellow businesspeople, let’s look to the standards of excellence and selflessness demonstrated by our vets as we go about our lives – lives which others made possible!

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