Category Archives: Reality checks

MSG

For our Foodie Friday Fun this week, I want to talk about MSG.  No, not the World’s Most Famous Arena, Madison Square Garden, but the stuff many people ask not be added to their food in Chinese restaurants.  MSG is Monosodium Glutamate and the reason many folks avoid it is something called Chinese Food Syndrome.   You may know someone who believes it affects them when they eat MSG.  They tell you that they get flushed, they develop a headache, they might even experience numbness.

99% Pure

(Photo credit: dltq)

All of these symptoms were reported in a letter to the editor of the New England Journal of Medicine. A doctor noticed his friends had complained of similar symptoms after going for Chinese food – flushing, headaches, and numbness. Over the years, his letter turned into reports of a big study that demonstrated how MSG caused these effects and so people avoid it.  Here’s the problem:  scientists have been unable to replicate any of these physical manifestations in tests.  Chinese Food Syndrome  has never been demonstrated under rigorously controlled conditions, even in studies with people who were convinced that they were sensitive to the compound.  People hear the myth and don’t want to take the chance they will be similarly affected.

It’s not really surprising.  MSG is a substance that naturally occurs in tomatoes, Parmesan cheese, and  aged steaks among other foods and people who avoid it in Chinese food probably eat it like crazy all the time. Yet the myth goes on and people ask that it be left out of their food.  Which is, of course, the business point.

Many businesses labor under the burden of myth.  These myths generally surface when someone, probably a new employee, asks about a business practice they’ve encountered elsewhere or a missed opportunity they’ve figured out.  They’re often told some myth at that point about why the business just can’t go in that direction which is not based on fact but on some urban legend.

Maybe it’s the myth about “we don’t need to hire an expert to do social media – it’s free and everyone here uses it.”   Then there’s the one I get told to me a lot: you don’t need to get paid to consult for start-ups since taking equity will be worth a lot more.  Or maybe it’s the one about how working for yourself solves all your business problems…

What myths go on in your business or in your office?  What “truths” are told without being based in fact?  Just as MSG makes food taste better, whether it’s natural or added, adding facts to your business life makes it a lot more palatable as well.

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Water Everywhere But…

I know – you were thinking about Coleridge when you woke up this morning.  Hey – me too!  In particular, the line from the Rime Of The Ancient Mariner about “water, water everywhere but nary a drop to drink.”

Image representing YouTube as depicted in Crun...

Image via CrunchBase

OK, I didn’t wake up thinking that but I was reminded of it when I read some data put out by the folks at Outrigger Media.  They measure how brands use YouTube.  The top 500 brands generate 442 million views every month – a bit less than a million each on average, which is pretty good.  But there are some other data which are a little concerning that I thought you might find interesting.

If you’ve spent any time on YouTube (go ahead, admit it!) you’ve probably noticed that much of the branded material is just repurposed TV ads.  In fact, in some brands’ categories (food & beverage), 15% of the videos are just that.  The technology, automotive, and apparel brands (who seem to do a lot of original content – demos, mini-movies, etc.) on YouTube are attracting the largest audience, more than half of the Top 500 brands’ monthly views.  However, the top brands channels are averaging just 35,000 subscribers, which is way less than their number of Twitter followers (more than 200,000).

Many clients have mentioned “going viral” as a goal with some video content.  I caution them that it’s a lot easier to capture lightning in a bottle.  Basically, there’s research that shows you’ve got about three days to make that happen, and if the content hasn’t been shared a lot by then it’s probably not going to happen (even though it can keep growing for a few months).  That said, the Outrigger data shows that we have a fertile field – YouTube – that’s one of the biggest audience areas on the internet and yet brands can’t seem to make anything grow there on a consistent basis.  If consumers had a strong interest in what the brands were planting, why wouldn’t they be asking to be updated regularly by subscribing?  Apparently, not enough fear of missing out in this case.

YouTube is the ocean – there’s water everywhere in the form of consumers from which thirsty brands are trying to drink.  Look like Coleridge was right.

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Important Isn’t Always First

Suppose you wanted to build a business.  It would be important to have an excellent business plan and hire great people to execute that plan.  Finding great candidates and getting them on board would, therefore, be important too.  But suppose you wrote up your plan and hired those people.  Where would they work?  How would people communicate with them under the auspices of your business?  How would you collect and distribute money?  Before you hired, you’d want to set up the legal entity that is your business, establish a domain name, and set up an email system.  Important isn’t always first.

Let me give you another example.  Suppose you come up with a great idea – a music player that can hold thousands of songs and can fit in your pocket.  In 1998, the first MP3 players came out, but it wasn’t until 2001 – when the first iPod came out – that they took off as consumer must-haves.  Why was that?  Because the iPod got it right – they married the player up to excellent software and fabulous aesthetics.  In this case, getting it right was more important than being first.  I’d argue, however, that the first thing one should do when designing a new product or service IS to make it great – I’m not a huge fan of the “get something out then pivot” school.  Fast is important to investors in a lot of cases.  First, create something excellent.

Many people fail to recognize that distinction in the heat of battle.  We all have a tendency to prioritize based on what seems important without  thinking as much about what needs to be first.  It is a frustrating process when what seems important is delayed by what needs to come first but that’s how we produce greatness right out of the box.

A final example.  If you were trying to write a book, you’d have to think about things like tone, tense, and even where to start.  Those things come before what’s important – the writing, the plot, the character development, and maybe even the ending.  The mechanical details of a lot of what we try to do might seem boring, but without them there is no foundation for what really is important both in business and in life.

Does that make sense?

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