Category Archives: Helpful Hints

Forced Endorsements

 

Our Foodie Friday Fun this week isn’t directly about food

English: American cook, author, and television...

(Photo credit: Wikipedia)

at all but about one of the most entertaining people ever to prepare it. That would be Julia Child, about whom I’ve expressed my admiration before. I’m not sure if you’re following what is going on with her estate and the Thermador people but it instructive on a number of levels.
Let me say at the outset that I own a Thermador oven. Two of them, in fact, and I’m quite happy with them, so there’s no axe to grind against the company. That said, they’re behaving badly.  You see, they’ve been using the fact that Julia Child had a Thermador ovens in her home and TV kitchens as the basis for an implied endorsement.  So much so that magazine ads that showed photos of Julia and two of the brand’s ovens with the caption, “An American Icon and Her American Icons.”

Well, you say, sounds like a typical celebrity endorsement.  As we all know the notion is that people who like the celebrity will like the product the celebrity likes too.  There’s only problem.  Julia Child NEVER endorsed products.  Nothing.  She always felt she was a teacher, and anything that wasn’t of the highest quality could undermine her reputation.  The foundation that owns her intellectual property has sued since they were never approached in advance of the use and turned down a license when they were since they won’t license her name or image for endorsements.  Pretty straightforward so far.

Here is what’s interesting.  Thermador is claiming it’s not an endorsement.  As the L.A. Times reported, they:

filed a suit in Boston on Friday asking a federal judge to make a legal declaration that they had the right to use Child’s connection to the brand in its marketing materials. In its complaint, BSH’s lawyers wrote that the company’s use of Child’s photo and name “do not state or imply any endorsement” but “reflect on the long history, significance and influence of Thermador products on American society and culture.”

Right.  It’s a statement of fact.  So if an athlete is photographed drinking a Coke, it’s fine if Coke uses that statement of fact in an ad.  I don’t think so.  More importantly, to those of us who admire Julia, this is having exactly the opposite effect as an endorsement.  You can’t force people to endorse your products, you can’t use their likeness without permission, and you can’t rationalize your way into it being OK.  This is a good lesson on why bad behavior seldom works out in business. I can’t imagine anyone who has ever done anything in marketing wouldn’t have known that this is wrong.

Thermador, I use your products and like them – feel free to use that endorsement.  But stop behaving badly, please.  You’re better than this, or at least your ovens are.

 

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Bird Poop

I had just walked out of a meeting this morning

Birds on wires

(Photo credit: rkramer62)

and was standing talking to some other folks on the team when something with started dripping down my sport coat.  Despite it being a warm morning I was very certain it wasn’t sweat.  What I was hoping was that it was some excess moisture dripping off a pipe but of course it wasn’t.  It was bird poop.  Well more specifically I think it was bird pee although frankly it doesn’t much matter.

As I was standing there frantically trying to wipe it off my coat, my compatriots informed me that it was good luck.  Apparently in some cultures a bird pooping on you is exactly that.  I’m not so sure it is in my culture – more likely it’s 180 degrees from that.  In checking out their notion I also found that many people believe this to be a major sign of wealth coming from heaven.  Seem to me it’s a sign of an expensive cleaning bill coming.  In any event it did trigger a business thought.

Too many businesses spend their time standing under wires hoping bird will poop on them, figuratively speaking.  They would almost rather be lucky than good.  Rather than looking for wires filled with birds, they’d be way better off spending time looking at analytics, social mentions, and their own financial statements.  Spending money on bird seed trying to attract the birds and the luck they bring is probably not as worthwhile as spending it on an all hands on deck brainstorm.  You know the ones – where no idea is a bad one and outrageous thinking is encouraged.

I’ll let you all know if some great piece of luck follows – there wasn’t a large check in the mail today however.  In the meantime, remember what Hemingway told his son – you make your own luck.  Good business advice – and much cleaner than depending on the birds!

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Being Fearless

A 15 year old young woman won the CN Canadian Women’s Open over the weekend.

English: Thirteen year old New Zealander Lydia...

(Photo credit: Wikipedia)

Lydia Ko can’t drive cars but she certainly showed she could drive into the middle of fairways as she beat the best women professionals on the planet.  She’s not yet one of them – she has retained her amateur status because she thinks she might want to play collegiate golf.  That’s a $300,000 decision but one would think she’ll have many years in which to earn that back and a lot more.  This isn’t a total shock – she is the current U.S. Women’s Amateur Champion but she did beat a strong professional field so it’s very unexpected.

What impressed me most about her post-tournament interviews wasn’t her achievement.  In fact, she sounded pretty much like most almost 16 year olds do – lots of use of the word “awesome” in between the giggles.  But she did say something that really impressed me and it’s a great business lesson for the rest of us.  This is from her post-tournament news conference:

Q. Lydia, you’re 15 years old. You’ve just beaten the best players in the world. Has it sunk in what you’ve just accomplished, and was there ever a point on the Back 9 where you’re looking around going what the hell is going on here?
LYDIA KO: (Laughs). I don’t know. Like the first time I looked at the leaderboard was on I think 17 or something. Maybe I had a peek or anything. But I kind of looked at it because I wanted to become more relaxed, and today I said I’ve got nothing to lose. I already got the leading amateur in my bag.
And yeah, all I need to do is play my game, and my goal was 4 under, so I shot 5 under, even better.

In other words, she was fearless.  Her attitude was “I’m a kid, I’m not supposed to win, I’ve already accomplished a lot by winning the Amateur, I’m learning a lot just by participating so why worry.”  How would each of us perform at our jobs if we kept that perspective rather than getting so caught up in the moment or current crisis?  That’s my thought to start the week – you with me?

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