Category Archives: food

Sous Contrôle Régulier

This Foodie Friday I’d like to revisit the subject of sous vide cooking. I blogged about this (you can read that post here) 18 months ago after I received an immersion circulator as a gift. I’ve come to love cooking this way. Not only is it easy but the results are amazing.

For those of you unfamiliar with the term, sous vide (literally “under vacuum”) is a cooking method in which the food is placed in a container of some sort (I generally use a Food Saver bag) from which the air is vacuumed out. The sealed bag is then placed in a water bath which is held at a constant temperature by the immersion circulator. It can’t overcook since it never gets hotter than the target temperature you set. While, for example, the center temperature of a steak you cook on a grill might be perfect, the outer 40% is probably overcooked (that gray layer is overdone, friends). That doesn’t happen using sous vide, although you do need to sear the outside of anything you cook briefly once it’s done.

During the earlier post, I made the business point that sous vide thinking in business is dangerous because it might lead to complacency since the method is very “set it and forget it.”. I failed to mention, however, the good things we can learn in business from sous vide. The key to this method isn’t really the vacuum – it’s the steady temperature control.  This sort of constant environment provides a couple of advantages.  Not only does it prevent overcooking as mentioned earlier, but it also is very repeatable. Maybe instead of being labeled “under vacuum,” this method should have been called “under regular control.”

The analogy to business is pretty clear in my mind.  Having worked for bosses who are very hot and cold (much like an oven’s fluctuating temperature), I can tell you that I much preferred working with managers who were more on an even keel.  I’m sure your staff, co-workers, partners and clients feel the same way.  Fostering repeatable results from our team is one of the role roles any manager plays. The fact that the food is in a bag, a closed environment, plays a role as well.  The bag keeps all the moisture in so the food braises.  If you’ve ever had a nicely braised short rib or lamb shank you can appreciate how wonderful the results can be from this method.  In business, keeping an inclusive team mentality is the equivalent of a closed bag in my mind.

I’ll repeat the warning about complacency, but I can’t recommend using the regular, even control of sous vide strongly enough, both in the kitchen and in business.  You in?

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Filed under food, Thinking Aloud

Pimento Cheese (Again)

Our Foodie Friday topic this week is pimento cheese. Unless you live below the Mason-Dixon line in the US or are a regular attendee of the Masters Tournament, you might be unfamiliar with the stuff. My late father in law was from South Carolina and it was in his home that I received my introduction to it. Having grown up in New York, I had no clue that pimento cheese was, and is, a staple in most southern homes.

Jessica will have the recipe up shortly

(Photo credit: Wikipedia)

At its core, pimento cheese is just cheddar cheese, pimentos, and mayonnaise. That said, very few people I know who make the stuff make it that way. I’m partial to Craig Claiborne‘s recipe which incorporates two kinds of cheese, lemon juice, Worcestershire sauce, scallions, garlic, and hot sauce along with the basics. Other folks will argue for hours about which kind of mayo is best, Duke’s being the regional favorite. Bell peppers, sugar, cream cheese and other ingredients might make appearances as well.

It’s great to keep a tub of pimento cheese in your fridge for a quick snack.  You can also make sandwiches, slather the stuff on burgers, or use it as a dip.  It actually has an interesting history that dates back to the early 20th century.  As with barbecue, there are regional variations.  There are also dozens of pre-made brands sold in the supermarkets although I’m fairly certain one can whip up a batch in less time than it takes to go shopping for the inferior, premade product.  What’s the business point?

As with pimento cheese, there is no single right way to accomplish most business goals.  Very often, the route we choose is based on the resources we have, just as the final cheese product can depend on what’s lying around the pantry.  We need to keep open minds about proposed solutions and keep them as simple as possible.  One needn’t go to the trouble of making mayo or using fancy cheese in order to get a great result.  The best recipe is the one that gives you an outcome that pleases you the most, both in the kitchen and in business.

I wrote about pimento cheese a few years ago.  I ended that post by reminding us that our job as managers is to get everyone on the same page no matter which recipe we settle upon.  Good advice then as well as now, I hope.  Enjoy the weekend!

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Filed under Consulting, food

It’s Not Just The Burger

This Foodie Friday, the topic is Fast Food. Specifically, we’re going to see what we can learn from the rankings of fast food chains in the latest Temkin Ratings Report. What the heck are the Temkin Ratings?

English: McDonalds' sign in Harlem.

(Photo credit: Wikipedia)

The Temkin Experience Ratings are based on consumer feedback of their recent interactions with companies. We asked consumers to rate three components of the experience, Success, Effort, and Emotion, on a 7-point scale. For each component, we take the percentage of consumers that gave a rating of 6 or 7 and subtract the percentage that gave a rating of 1, 2, or 3. This results in a “net goodness” rating for each of the three components. The overall Temkin Experience Rating is an average of the three “net goodness” percentages.

In other words, they’re measuring if customers could do what they wanted to do, how easy it was to complete the interaction and their overall feelings about the interaction. In this case, it might be if the chain had the food item you wanted or prepared it the way you asked, was there a long wait or other impediment to you getting you food, and how pleasant the experience was.

Here is the business paradox and perhaps a learning. McDonald’s and Burger King didn’t do very well. In fact, as one site reported:

McDonald’s ranked dead-last among fast-food restaurants in the report, but there must be a masochistic streak among American consumers. Though the restaurant remains one of “the most commonly disliked fast-food establishments” in the U.S., last month Nation’s Restaurant News reported that McDonald’s is also the most-visited chain in the country.

So here is the question.  McDonald’s has placed a lot of emphasis on improving the menu – healthier items, more organic ingredients – and they now offer their popular breakfast items all day.  Sales are much better, and revenue and profits are two critical boxes on the scorecard in business.  I get that.  However, maybe they should have been spending more time improving the customer experience.  I can’t imagine that there is any sense of loyalty here.  The ratings seem to indicate that consumers go to McDonald’s either because it’s cheap or convenient and not out of any sense of enjoyment.  I don’t see that as a formula for long-term customer retention.

The thing for us to remember is that customers aren’t looking at your balance sheet.  They look at the product or service as well as the totality of their interaction with you.  If you’re not measuring and taking those things into account as you compile the financials, you’re probably missing a critical part as you analyze the health or your business.  Make sense?

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Filed under food, Huh?