Category Archives: food

Fixing The Food

This Foodie Friday, our subject is a bit more somber than usual. It’s a report put out by The Lancet, which is a weekly peer-reviewed general medical journal. It is among the world’s oldest, most prestigious, and best known general medical journals, according to Wikipedia. The subject of the report is what healthy diets from sustainable food systems should look like. Unfortunately, where the world is at the moment is neither healthy nor sustainable.

If you’re so inclined, you can read the entire report here. It’s eye-opening. As the introduction says:

Civilization is in crisis. We can no longer feed our population a healthy diet while balancing planetary resources. For the first time in 200000 years of human history, we are severely out of synchronization with the planet and nature. This crisis is accelerating, stretching Earth to its limits, and threatening human and other species’ sustained existence.

Not good right? We can discuss the causes (are the excess carbon emissions generated from red meat production inherent in the process or just in having to move the meat such great distances?) but we really do need to acknowledge that there is a problem and something needs to change. And that’s really the business point for anyone engaged in business.

Not only do markets change but circumstances do as well. I’m sure that it didn’t start out this way and there is a lot of cultural history behind it, but the report says people in North America eat more than six times the recommended amount of red meat, while people in South Asia eat half of what they should. Of course, shipping red meat to South Asia causes carbon emissions as well as provides a product that might not be affordable. What’s the solution? That’s for people way smarter than me.

Another example of changing circumstances. We’ve all seen businesses fail or have to move because of a huge increase in rent. That’s not a changed market and the business might be selling every bit as much as it was before. But short of raising prices, thereby possibly killing sales and destroying a customer base, what’s the solution? Usually, it’s to move and hope your customers move with you.

We can’t ignore things beyond the market. People are hungry – nearly 1 billion people are going hungry while 2 billion people are eating too much. There is demand for food. It’s a healthy market. But ignoring the circumstances that the business of creating it is destroying humans’ long-term prospects is short-sighted, something none of us in business can afford to be, right?

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Filed under food, Reality checks, What's Going On

The Right Stuff

It’s Foodie Friday and this week it’s tool time. As I mentioned in some previous posts, I’m in the process of moving, which means that a lot of stuff is packed up and not readily available for cooking. You never think that you’ll use some kitchen-related item (I won’t be ricing potatoes any time soon, will I? Pack the ricer!) right up until you need it. Then comes the internal debate assessing whether to unpack it (assuming you can find it), try to make do with some similar tool, or cook something else altogether.

One of my absolute mantras is that one needs to have the right tool for a job. You might think that throwing a smoothie into a food processor will work (because you packed the blender), but you’re wrong. Not only does it not yield a respectable smoothie but it makes a horrible mess. Then there is trying to make a roux with a fork instead of a whisk because, well you know where the whisk is, and it’s not in the kitchen.

Another non-food example. I just spent a day and a half trying to wire cat5 plugs around the new house. A buddy of mine had most of the tools to do this save for a punch tool to seat the wires properly. We tried to punch them down using everything from a tiny screwdriver to a pen. None of the connections were solid. An hour back and forth to buy the right tool and suddenly we were flying through the job. The right tool makes all the difference. Was $50 expensive to get it? Not in light of what it would have cost to hire someone to do the job.

You should remember that when you’re running your business. The right tools – and I include the right people in that category – makes all the difference. Spend the extra buck on software that works for you and don’t try to shoehorn your business into some freeware that really isn’t right. Sure, there are a lot of very good free tools out there but most of them begin to charge you as you reach the enterprise level. Make sure they’re worth paying for before you get too embedded in their platform.

Finally, spend more on good people that are right for your company and right for the job. Having a fantastic free design tool is great but you need someone that knows how to use it or the results will look amateurish.

Having the right tool makes an excellent finished product much easier to obtain. Using a shoe to drive a nail rarely works, don’t you think?

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Filed under Consulting, food, Helpful Hints

Top Foodie Friday Post Of 2018

The most-read Foodie Friday post that I wrote this year was written in October. I can’t recall what prompted the thought behind it although I suspect it had to do with some unappetizing takeout food. As the new year approaches, some of you might be making up lists of thing you will do differently and, hopefully, better. I’d urge you to put your best steak forward, which was the original title of this piece. Enjoy!

It’s Foodie Friday and we’re back to our regular nonsense here on the screed. Today I want you to think back to that time when you ordered takeout and it was not very good. I’m sure you’ve had such an instance: we all have. Maybe you ordered some fried dumplings that showed up as soggy as your recently washed laundry. Maybe the pasta dish you ordered had aggregated itself into a small object better suited for football than eating. Maybe you ordered a steak frites to go and it didn’t travel well. No one likes soggy fries and a cool steak doused in cooling, congealing butter.

For many restaurants, takeout has become a critical part of their business. Life today often leaves little time for cooking at home, especially during the week. Think about how many places you know that have only a few tables but do a ton of takeout. The growth of delivery services and apps has accelerated the trend while actually decreasing profitability (the services take a cut of the bill and in many cases, it’s close to the entire margin on the order). I’m not sure, however, that many restaurateurs put enough thought into putting their best products out there for takeout. Why sell something that you know won’t travel well?

Putting your best steak forward, so to speak, is something that every business should do. The most customer-friendly takeout situations have a separate counter to speed customer service. They might have a menu that’s priced a little differently since the costs of servicing a customer are different. They pack hot foods apart from cold foods and they take care to make sure that condensation in the hot food doesn’t make it soggy (vent holes, people). As with any customer encounter, how you present your brand matters. I wouldn’t even offer to sell a customer a product that I know won’t travel well. If they’ve enjoyed it before in my place, they’ll be disappointed. If it’s their first time, they won’t be back. We see this in businesses that take on jobs for which they’re ill-suited. I’ve turned down many opportunities over the years to build people websites since my ability to design and to code is not up to my ability to perform other tasks. That’s not my best steak.

Is that something your business is doing? Are you gathering data and keeping records of every customer interaction? Are you constantly looking for feedback so you can adjust your menu? Are you putting your best steak forward each and every time?

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Filed under Consulting, food, Helpful Hints