Category Archives: Consulting

Step Away From the Tower

It’s August!  When I was a kid, many of my friends’ birthdays, and mine, fell within a 10 day span in August.  We’d have a week of non-stop birthday parties and each day some unlucky mom got a bunch of boys tearing up her house and yard.

When I was 10, my mom decided it would be a good idea to take us all to the World’s Fair which was going on in NY at the time.  It took place in Flushing Meadow Park where the tennis facility is now.  That big globe – the Unisphere – you see on the tennis coverage sometimes is a relic of the Fair, one of the few that remain along with the NY State Pavilion, or as we call it in my family, the scene of the crime.

My mom doesn’t deal well with heights and of course all the little boys had to get up in the NY Pavilion RIGHT AWAY so we could see the whole fair.  We ran from the elevators as we got up there, up a flight of stairs to a higher level while my mother put a bear hug on the center support of the towers.  There she stayed while we ran around upstairs.  She was nowhere even close to the edge but the mere thought that she might get close scared her.  Eventually she sent a Boy Scout up after us because she couldn’t move.  I don’t know if she thought she was going to fall or the tower was going to fall but she was hanging on either way.

Cute, but of course it reminds me that our fears can often paralyze us.  Many executives cling to that center tower while there is a glorious view right upstairs.  Sure, the walk up may be a little scary but it’s usually safer than you think.

In digital, safe is dead, I think.  The business will be gone before you realize that there are guard rails all around you and act.  Stupid is just as dead, so the trick is to take smart risks based on the best information you have.

It’s a lot of years later and the tower is still there (so, thankfully, is Mom – here, I mean, not at the Tower – we got her down!).  The smart risks haven’t all worked out but they’ve made for a great view most of the time.

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Filed under Consulting, Thinking Aloud

Get Real

One of my favorite movies is Barry Levinson’s Tin Men.  Made in 1987 about 1963, it’s the second in his trilogy about Baltimore (Diner and Avalon are the bookends) and it’s my favorite of the three, though all are terrific.  Great cast, great music, great cars!

Given that it’s all about sales and integrity, there are dozens of business lessons (I’m sure that was exactly what Mr. Levinson had in mind) in this picture.  One of my favorites comes as Tilley (played by Danny DeVito) and Sam (the inimitable Jackie Gayle) are driving around and Sam speaks of an epiphany he had:

Sam: You know when I saw ‘Bonanza’ the other day, something occurred to me.
Ernest Tilley: Eh?
Sam: Ya got these four guys living on the Ponderosa and ya never hear them say anything about wanting to get laid.
Ernest Tilley: Huh.
Sam: They don’t talk about broads – nothing. Ya never hear Little Joe say, “Hey, Hoss, I went to Virginia City and I saw a girl with the greatest ass I’ve ever seen in my life.” They just walk around the Ponderosa: “Yes, Pa, where’s Little Joe?” Nothin’ about broads. I don’t think I’m being too picky. But, if at least once, they talked about getting horny. I don’t care if you live on the Ponderosa or right here in Baltimore, guys talk about getting laid. I’m beginning to think that show doesn’t have too much realism.

What Sam is really talking about is the need to be authentic.  Every business needs to resonate with its consumers.  In Authentic Leadership, Bill George defined the concept as understanding your purpose, practicing solid values, leading with your heart, establishing connected relationships, and demonstrating self-discipline. In other words, not presenting a false corporate image or trying to emulate the leadership style or characteristics of others.  I think of it as passing the BS-sniffer test that our readers, fans, consumers, or clients put us through.

Get Sam in your head – is your ranch real?

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Filed under Consulting, Helpful Hints

Playing In The Band

I took my daughter to see Bruce Springsteen at Giants Stadium last night – great show, lots of rare material, a good time had by all.  I’ve seen Bruce and the E Street Band many times over the last 35 or so years but each time I do, I’m reminded of the special bond that they have with each other as they perform.

I played in a number of bands throughout junior high, high school, and college.  OK, so we weren’t quite ready for prime time but we were good enough to get paying gigs – quite a few of them, actually.  The way I knew we were ready for them was if any of us could nod or gesture or use a facial expression to get other members of the band to do something as we were playing.  That’s the sign of an organization that’s on the same page and whether you like the Boss’ music or not, you have to acknowledge that the band is TIGHT!  Same thing with the Grateful Dead or the Allman Brothers Band – when you’re jamming and playing a song in a new way every night, the band has to listen to one another, anticipate where everyone wants to go, and keep up.  When it works, it’s magic.  When it doesn’t – well, no one goes home happy (except the promoter).

How tight is your band?  We used to practice almost daily – the general rule was 4 hours of practice for every hour of performance (yes, we still found time to go to classes!).  What are you doing to tighten up your organizaiton?  How can you “practice” so you’re all on the same page when it’s performance time?

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Filed under Consulting, Helpful Hints