Monthly Archives: August 2015

August 14, 2015 · 9:34 am

Bad Choices

A little science for our Foodie Friday Fun this week, and a business point to boot.  I read about a study conducted by some Swedish scientists.  They were trying to understand why people make bad food choices.  You know what those are – the candy bar instead of the apple when we want a snack or the quart of soda when we’re thirsty.  Turns out that there is a scientific reason why we do so, and it’s not just the sugar high:

Scientists believe they have evidence that stressful situations really do affect the self-control mechanisms in our brain, making us more prone to unhealthy choices. In a small study, Swiss researchers at the University of Zurich found that people who were exposed to an unpleasant experience prior to making a food choice were more likely to go for the unhealthy, but tastier option. Scientists also analysed the brain patterns of people in the study and saw that exposure to stress altered connections between brain regions in a way that may have affected capacity for self-control.

That is from The Independent’s report on the study.  So stressful situations really do make us more likely to eat unhealthy food, but it appears that they cause bad decision-making overall as well.  That’s kind of scary when you think about it.  After all, how many of us lead completely stress-free lives when we’re at work?  There is always a deadline or a revenue goal looming on the horizon.  How does that affect our ability to make good choices?

There are some things we can try that might help.  First, stop beating yourself up.  No one dies when most of us fail.  I hate to get all Stuart Smalley on you, but we ARE good and smart enough.  Next, allow yourself more time – get to bed a little earlier, have more time in the morning to ease into the day, get to the office when it’s quiet and use the time to plan ahead.  Get up from your desk and stretch.  Walk around. Breathe, and remind yourself that this storm will pass.

You may think that maintaining a high level of stress keeps you energized, but you’re wrong.  It’s clouding your judgement and hurting your success.  Choosing the wrong snack is bad and it might hurt you in the long run.  Making bad business choices is worse and could hurt many more people than just you.

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August 12, 2015 · 10:36 am

The Problem, Not The Product

You’ve probably invested a lot of time in developing your business’ product or service. You might have spent a lot of money researching things such as packaging, color, price, and the best marketing tactics. After all, back in the day before digital, consumers usually had to get in the car and drive to a competitor if they were unhappy with your offer. At a minimum, they had to pick up the phonebook and let their fingers do the walking. So not true today, where your biggest competitor is just a click away. Is all of that investment in product or service design and marketing worth it?

Maybe not. Marketing today is about one thing: explaining to potential customers how you are solving their problem. That means you need, first and foremost, to understand what that problem is. In other words, it means listening. Once you’ve done that, it means speaking to the consumer in words that mean something to them, and not in jargon. Explain your approach to solving their problem. That can reflect your brand persona, whatever you’ve chosen it to be.

You’ll notice none of what I’ve said so far requires the gathering of any personal information about your customer. In my mind, that’s asking them to marry you on the first date. Once they’ve bought in, demonstrating to them why they should share their personal information with you (and how you will guard it with your life) can only make the marketing better. After all, a customized solution to their problems is better than the generic one you already have.

The point today is that developing a pretty product or an appealing service is fine but it’s step 3.  First comes identifying the problem and then the customers who have that issue.  It’s the problem, not the product. How you solve it – and  how you present the solution – is the game from that point forward.  Have you done that? Does this make sense?

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August 11, 2015 · 10:20 am

The Real DNT Question

The good folks at the Electronic Frontier Foundation released their own definition of “do not track” the other day.  You might wonder why there needs to be more than one definition of such an easy to understand concept.  After all, what could be more clear than “do not track?”  As it turns out, marketers and others seem to misunderstand the term, at least then they are wearing their business hats.  They’re also hiding behind those hats in order not to address the real issue.

Here is where the EFF is coming from:

We think using the Web—including viewing online advertisements—shouldn’t come at the cost of privacy.  Whether their business is analytics, advertising, or social networking, companies dealing with data must be persuaded to respect a universal opt-out from tracking and collecting personal data without consent.

Pretty clear, I think.  You can read the policy they’re promoting here.  DNT Means Do Not Collect…And Do Not Retain…Except Where Required…Necessary to Complete a Transaction… Or With the Clear Consent of the User.  That seems very clear and yet even though this discussion has been going on for years, there is still no effective implementation.  As MediaPost said:

One reason why do-not-track never gained broad support is that the ad industry and privacy advocates couldn’t agree on how the signals should be interpreted. Some privacy advocates argued that people who say they don’t want to be “tracked” don’t want any information about their Web-surfing history compiled. But ad industry representatives said they were willing to stop serving targeted ads to people who turned on do-not-track, but wanted to continue to be able to collect data for purposes like market research and product development.

In other words, we’ll tell you what you mean.  Opting-out is never as good in my mind as opting in.  While advertisers and publishers aren’t exactly holding people against their will in their ad universe, they are forcing users to ask to leave as opposed to inviting them in.  Opting out has been made hard on purpose.  But we’re avoiding the real issue.  We are very focused on finding a good and technologically persistent way to respect users’ privacy and to opt them out.  What we really ought to be focused on is how can we  keep users engaged and opted in while maintaining their trust in how we’re using their information.

How do you see it?

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