Monthly Archives: November 2013

President Kennedy

Fifty years ago today I was sitting in my third grade class when a teacher came in sobbing.

John F. Kennedy

Cover of John F. Kennedy

President Kennedy had been shot and the next few days have been burned into my brain ever since.  Strangely, all of those memories are black and white, since that was the kind of television we had at the time.  In retrospect, the day and his death ended an era of hope in this country as we moved into an era of conflict and chaos.

Smarter people than I have written about JFK’s impact but I thought it might be appropriate to translate a few of his thoughts into business thinking since that’s what we do here on the screed.  As is also our custom, I’m going to avoid the politics of what he had to say as well as what others had to say about him and his administration.  First, the most famous quote from his Inaugural Address:

Ask not what your country can do for you, ask what you can do for your country.

In business terms, this is a recurring theme here.  Flip “country” to customer and I think you’ve got a solid paradigm through which you can view almost any business decision.  Next, the quote that triggered what might be his most enduring legacy:

I believe that this nation should commit itself to achieving the goal, before this decade is out, of landing a man on the moon and returning him safely to the earth. No single space project in this period will be more impressive to mankind, or more important for the long-range exploration of space; and none will be so difficult or expensive to accomplish.

While we can debate the merits of the space program (and I wrote about that a while back), I don’t think there’s much debate about two things.  One, that program contributed to the rapid advancement of many of the technologies you’re using at this very moment to read this.  Those same technologies are driving a lot of growth in our economy and around the world.  Two, and this is the main business point, the imperative to think big thoughts.

No business can succeed by standing still.  What’s the next frontier?  How can we be better and lead?  Kennedy viewed space as a defense project which is clear when you read the address from which the quote is taken.  Dreaming big is a great defense, because the odds are your competitors are trying to as well.  As the space program has proven, the by-products of big ideas are often more valuable than accomplishing the goal itself.

Finally, Kennedy took office as a 43-year-old, following President Eisenhower who was 71 when he left.  He was the first president born in the 20th Century and projected an image of youth and excitement.  His language was forceful and filled with imagery of destiny and long-term thinking about solving problems.  That’s a great model for anyone who presents ideas which most of us do on a regular basis in business.

What happened 50 years ago today was a tragedy.  I wonder sometimes how different this country – and the world – might be had Kennedy served two terms.  While his presidency wasn’t without controversy and crisis (if you haven’t seen the movie Thirteen Days, find it and watch it!), it’s his legacy of civil rights, social programs, NASA, and the Peace Corps that stand out in my mind.  His approach to leading is a great model despite some of the personal foibles he had, and taking his approach to business issues isn’t bad either.  You agree?

Enhanced by Zemanta

1 Comment

Filed under Growing up, Thinking Aloud, What's Going On

Pimento Cheese

We normally do food related posts on Fridays here on the screed but since there is something else that deserves out attention happening tomorrow I’m doing our Foodie Friday Fun post today.

Pimento cheese on Ritz crackers.

(Photo credit: Wikipedia)

This week’s topic is a food that is a staple here are Rancho Deluxe and in many homes – most of them a lot further south than here – around the country:  Pimento Cheese.  For those of you unfamiliar with it, pimento cheese is a blend of cheese and pimentos and other ingredients.  About the only thing about which most folks agree is that it has to have cheese and pimentos and that some of the cheese needs to be yellow cheddar.  Things diverge from there.

Mayonnaise?  Pickle juice? Worcestershire sauce?  Other cheeses?  Cream cheese? Cayenne pepper?  Vinegar?  Depending on one’s tastes and, more importantly, family traditions, the answer is a resounding “yes” or unwavering “no”.  Every family has its own recipe and unique prep method.  Basically, if it’s not made the way your mom or grandmother makes it, the spread is just not right.  It’s a simple food that restaurants often dress up (Abbamare infused pimento cheese with heirloom peppers – shoot me!) unnecessarily. It’s also the sort of food that demonstrates a few very basic truths about business.

First, when you’re charging people with a task, be very specific if you’re expecting a specific result.  “Make me pimento cheese” can mean very different things.  “Use this recipe and make me pimento cheese” gets you a better result.  Second, there is usually more than one way to get an excellent solution.   For those of us who didn’t grow up with a family recipe, tasting different variations on the theme got us to the cheese we enjoy today.  Keep an open mind – accept that many roads lead to Rome – and you’ll be better off.  Finally, don’t make the simple overly complex.  The differences between homemade mayo vs. jarred and imported small batch cheese in pimento cheese are silly other than to justify charging some outrageous price.  Simple is generally better, faster, and more cost-effective.

As with many things in the kitchen and in the office, different people hear the same thing in different ways.  Our job is to get everyone on the same page, working towards the same final product.  Then we get to stand back and watch people enjoy!  You with me?

Enhanced by Zemanta

Leave a comment

Filed under food, Helpful Hints

The Choice You’re Really Making

Have you ever been in a situation where you have to make a decision and have done what research you can but realize that you really don’t know enough to make a knowledgeable choice?

Jumping off the cliff at Cape Greco

(Photo credit: Paul Skeie)

For example, you might get asked by the auto mechanic if you want some work done and your knowledge of cars is limited to filling the gas tank. A doctor might give you choices about treatment options and while you might understand the plusses and minuses of each, in the back of your mind is a lingering thought that there must be some medical differences you don’t quite get.

When we’re in those situations, my thinking is that we wind up making one simple choice that’s the same in each case: do I trust the person with whom I’m dealing?  Do I trust that the mechanic isn’t lying about the need to replace a valve spring since I can’t tell a good one from a bad one?  Do I believe this dentist when he says I need to replace an old filling before it become a problem?  In those cases we’re not buying the service – we’re buying the seller.  We’re choosing to believe both that they have understood a problem you’re having and that they have the specific knowledge to solve it in the manner they’re describing.  It’s a leap of faith.

That’s a critical business point that we often forget.  When someone show up late to a meeting I trust them less.  When their materials contain typos or hyperbole, I’m less willing to leap with them.  Being successful in earning trust is a significant factor in a businesses overall success.  That trust is what permits an occasional error (think of a restaurant you frequent that’s having a bad night due to missing servers, etc.).  When your potential customers or clients or partners feel as if you have your own interest at heart and not theirs, you’re toast.

People buy the seller as much as they do the product.  The more complex the decision, the more that holds true.  What we need to do is to ask ourselves if we’re earning that trust or if we’re just pushing a product.  What’s your answer?

Enhanced by Zemanta

Leave a comment

Filed under Consulting