Monthly Archives: November 2012

What’s On Channel 2?

According to Pew’s Internet & American Life survey 27% of voters relied on both TV and Internet to follow the Election Night coverage.  When you put that in the context of 65% relying exclusively on TV, it doesn’t sound like it’s a lot.  Only 6% said they monitored results only on the Internet, so it’s pretty evident that our primary screen continues to be the TV, at least for the moment.  However, the more we segment the audience into the “digital native” realm, the more we see this behavior.

Use of dual screens was most pronounced among the 18- to-39-year-old segment, where 39% “dual screened” the election, as Pew calls it. As reported here:

In fact, for the under-40 crowd, it was almost as likely they would track returns on two screens as on TV alone (45%). And 28% of those ages 40 to 64 also used both media during the course of the evening. In fact, it was only in the 65+ segment where the dual-screen behavior was negligible (9%).  There is a sharp digital divide in two-screen behaviors based on educational levels. Dual-screening the returns was strongest among voters with college degrees (36%) and some college education (28%), compared to those with high school or less (14%).

People have always multi-tasked while watching TV.  They chat with someone in the room or on the phone.  Maybe they’re eating.  In my ind, this is different since either they’re ingesting the same content in a different way or perhaps they’re doing something else that requires a lot more attention – email, for example. It would be interesting to know whose content that 6% was following – the “traditional” providers of broadcast and cable news or newer sources such as Twitter so we could see if the shift in channel was joined to a shift in content providers.  Either way, as a recent eMarketer piece stated:

Consumers’ attention is more divided than ever as media multitasking becomes the norm.  Formerly linear consumption activity, defined by appointments with specific media, is now a tangle of simultaneous activities, some related, some not. TV remains at the center of this multitasking, but more often than not, there is another screen more directly in front of the viewer.

How are you planning your content and marketing to accommodate these changes?  Are you worrying about what’s on Channel 1 while the audience is watching Channel 2 at the same time?

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The Fine Print

Here we are again in the holiday season, which really means “primary spending time” both for consumers and retailers. The flyers bundled with my newspaper on Thursday had many more pages than did the paper itself. While they’re not as offensive as political ads, the frequency of ads for “Black Friday Deals!” on all programming was at week-before-the-election levels.  Numbing…

What bothers me about quite a few of these ads is not really restricted to this season but since everyone’s mind is on shopping I thought I’d put it out there today.  I have a huge distrust of fine print.  You know – the things about the stuff in big type that are written in tiny type and make the great deal not so great.  On radio ads it’s when the announcer starts talking very fast and unintelligibly.  As Consumer Reports pointed out, it’s getting a “free” download of antivirus software with a recent purchase. By the way,  free has a time limit — six months – and then you get billed for $49.99 after that if you don’t happen to cancel.  You might see it on a brand’s Facebook page – “like” us and get a coupon for $5.  Of course, the coupon is only good when you purchase $25 worth of stuff.  Book some hotel rooms online and you’ll probably miss the fine print about “resort charges” or “safe fees” that are positioned as optional but which are anything but.  I’ve never heard of anyone getting them removed from the bill.  My phone’s “unlimited” data plan allows me the use of unlimited amounts of data but after I get to some point the speed is throttled, making the plan limited in other ways.

I have to think that the revenues gained from these offers is offset to some degree (one hopes to a very large one) by the costs of customer service and refunds generated by the fine print.  Think for a minute about how we behave as individuals.  We don’t extend offers to our friends with fine print, at least not if we expect to keep them as friends.  “Let’s go to the movies” doesn’t come with “unless I can find a better option with someone else” or “of course, you’ll buy all the popcorn.”  Why would we behave differently as a brand?

Fine print, except as mandated by law, is a bad idea.  No fine print from me on that.  How about from you?

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Giving Thanks

Several years ago I wrote a pre-Thanksgiving post on the “three f’s” of the holiday.  You may recall that I described them as:

English: Oven roasted turkey, common fare for ...

(Photo credit: Wikipedia)

  • “F” number one is Family. It’s the thing for which I am most thankful. Having them here at this holiday is a labor of love and I hope they’ll all keep showing up for many years more.
  • “F” number two is Feasting. We do ask everyone to bring something – an appetizer, wine, or a dessert, usually. Obviously it’s not because it lightens the work load very much but because it makes them a part of the process. It’s OUR meal as a family and our shared celebration. The word “feast” comes from the same root as “festival” (yes, it’s also the same root Seinfeld used for “Festivus“) and we try to make it one. All those days of prep come together in a 45 minute orgy of eating. This holiday is very much like Christmas or Hanukah in that way – you prepare for quite a long time and then it’s over way too quickly.
  • “F” number three is Football. This is America’s national sport and we’re very much a sports-oriented group. I’ll never forget my Uncle Harry who would sit with us every year and watch the games. “I don’t understand,” he would say, “they all fall down, they all get up, they do it again. What kind of game is this?” It could be paint drying – the point is that it’s a family ritual and through it we bond.

They haven’t changed.  Our family has been challenged this year by many of the same things that millions of other families face.  Illnesses, the economy, wacky weather, and the other day-to-day events that keep it…interesting…  Even so, we’re very fortunate and tomorrow will be a day to remember that.  If anything, the adversity has pulled us even closer.

I’m very thankful, among other things, for those of you that take the time to read the screed every once in a while.  I appreciate your comments when I hit home and even more so when I miss the mark.  Have a great holiday!

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