Monthly Archives: June 2008

Cash for Trash

A few years back, when I was running the NHL’s digital businesses, I took a walk down the hall to the office of the fellow that ran the events department. These are the folks who put on things like the All Star Game, the Draft, and even make sure that the Stanley Cup shows up when someone wins it (as Detroit should have done very early this morning – nice win, Pens, but BOY am I tired this morning…).

Outside of his office was a dumpster and in the dumpster were dozens of items such as street banners from old All Star games. “Whats all this?” my inquiring mind asked. “Garbage” was the quick response. “To you, maybe. To our fans, this is gold.” And the dumpster, once he had finished cleaning, made its way to my department where were promptly auctioned off the garbage for thousands of dollars.

How many content creators throw cash away because they have a narrow view of their product? While I’m not an advocate for things like Beckham’s used chewing gum becoming the basis for your business, if you’re creating content for one platform and not exploring or exploiting many others, you’re missing out. I do believe in The Long Tail as long as the incremental costs are justified by the returns (which implies you probably don’t want to – or have to – break the bank). This is the sort of thing I work on with clients.

Step back and take a look at the entirety of your output and then survey where your potential audiences live. I’m willing to bet you’re throwing away some pretty good potential revenue.

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Dunno

If you were to ask a lot of people what the three hardest words to say (as distinct from pronounce), you might be surprised. For men, women think they’re “I love you” or “let’s get directions”. For women, a guy might say they’re “You were right”. The sad reality is that in business, they seem to be “I don’t know.”

I Don\'t KnowI’ve been in a lot of meetings where someone has floated an outrageous hypothesis to the room and asked someone to respond. For example, “if we gave you $3 million more next year, what would the additional revenues be in 5 years?” OK, not outrageous, but also not something one should be answering off the top of one’s head. Or maybe “what will your biggest competitor be doing in six months?”. In today’s evolving environment, many folks aren’t exactly sure what they’ll be doing themselves, so why try to answer about a competitor?

But people do because they can’t say the three words.

It’s taken me quite a few years in business to be able to say them when I’m really not sure and there have been many other occasions when I’d wished I had. Our personal credibility is at stake and an extra hour or day or week to really answer the question can make a big difference.

So as a consultant, sometimes “I don’t know” is the best answer you can give a client because it lays the framework for what follows. Generally, your client doesn’t know answer either and the partnership of discovery is what make this fun and rewarding for us both!

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