Tag Archives: Strategic management

It’s Not A Business

Every once is a while someone tells me that they have a great idea for a business. Usually it involves a solution to some problem they’ve been experiencing or maybe it’s a better way to do something. Most of the time what they’ve come up with is, in fact, a pretty good idea. That doesn’t make it a business.

BusinessModel

 (Photo credit: Wikipedia)

Part of what I do with my clients is work on their business models. In some cases we’ve turned their existing model on its head because the way they’ve addressed the problem makes no sense as a business even if the solution is viable. In other cases we’ve had to change the solution itself to make it appealing to investors or, more importantly, to consumers. The important thing is to solve the problem but to do so in a way that assures a return on the time and resources needed to do so.  A business!

What questions do we ask? First, we identify the core problem we’re solving and figure out if there are, in fact, enough people experiencing the same pain that the business isn’t a one-hit wonder. We figure out how much it will cost to produce the solution and then how much the market will pay for the solution. This gets tricky because inevitably the founders think their product is worth a lot more than the marketplace does.

We figure out if the business is seasonal. We look into the universality of its appeal across geography.  We discuss other dependencies – is it tied to weather or some other factor that is completely out of our control.  Did you ever notice how many people who plow your driveway also are in the landscaping business?  That’s eliminating the seasonality to an extent.

When I was figuring out what to do with my life after leaving the corporate world I had a series of honest discussions with myself about a few ideas I had.  I came to the conclusion that most were not “A+” business ideas even though every one of them addressed a need and were a good idea.  Not every good idea is a business, and not every business is based on a great idea.  We don’t need to invent the mousetrap; we just need to make it better and more profitable.  That takes time, common sense, and maybe even some help (hint hint).  You in?

 

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Worst. Call. Ever.

I suspect you watched the Super Bowl last night. Hopefully you did so all the way to the end and you witnessed the subject of today’s rant. For any of you who missed it, the Seahawks were driving and were on the 1 yard line, about to win the game. They just had to run it in and had 3 tries to do so (OK, maybe 2 since they only had one time out left). I’ll let the Times explain:

The San Francisco 49ers' Super Bowl XXIX troph...

 (Photo credit: Wikipedia)

A team with Marshawn Lynch, one of the best goal-line running backs in football, instead opted for a far riskier option, and Malcolm Butler made them pay, intercepting the ball at the goal line to effectively end the Seahawks’ hopes of winning a second consecutive Super Bowl.

Coach Pete Carroll took responsibility for the call after the game. So did his offensive coordinator, Darrell Bevell. Whoever actually made the call, the decision joins an ignominious list of the worst coaching decisions in sports history.

There is a business point in that decision.  Simply put, rather relying on the proven strengths of his team, the coach opted for trickery.  Obviously, it backfired and they lost the game.  It’s a good lesson for all of us.  We invest a lot of time in building our team and our business.  We come to realize over that time the things at which we excel and which help us win.  Those are the things upon which we must rely, especially during crunch time.  Trying “trickeration” may seem like a fine idea but it usually isn’t as good as doing what is known to work.

It wasn’t absurd to think of trying a pass play when everyone is expecting a run.  What made it such a bad call was that the passing game hadn’t been particularly effective and the Seahawks had lived on Lynch’s running ability all season.  Expecting him to run at you is not the same as stopping him and the Patriots hadn’t done so without at least a yard gained during the game very often.   In business it’s not about what the competition is expecting.  It’s not about trickery or fooling anyone.  It’s about executing better than they do and producing a better product or service.  Ask Apple.

Thoughts?

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Filed under Huh?, Reality checks

Trust These Numbers

The folks at Edelman are out with their latest Trust Barometer and the results are interesting. Of course, one can ask “why are they important?” As the study’s sponsors put it:

Trust is a forward-facing metric of stakeholder expectation. It is an asset that institutions must understand and properly build in order to be successful in today’s complex world.

I agree. So what did they find?

The study surveyed 6,000 “informed publics” aged 25-64 across 27 markets, finding that online search engines are now the most trusted source of general news. Search also widened its lead over newspapers and TV as the first source for general information and the source used by most to confirm and validate news.

In other words, what you and I might consider as traditional media sources of news and information have fallen behind search engines.  Not surprising in some ways since the “always on” version of traditional media is skewed one way or another with respect to how things are reported. The issue with search is “garbage in – garbage out“.  While algorithms tend to give more weight to “credible” sources such as the same traditional media outlets we might discount on other platforms, many of the highly read digital sources pop up on search engine result pages on an equal footing.  The obvious issue is that many of the newer outlets offer as much quality control as a blind man in a paint factory.

That said, once you become a source, you stay there:

  • Friends and family (72%) and academic experts (70%) are the most trusted sources of information consumed by informed publics on social networking sites, content sharing sites, and online-only information sources. Informed publics are almost twice as likely to trust content created by companies they use (60%) as content from brands they don’t use (32%).
  • 8 in 10 informed publics have chosen to buy products and services from a company they trust during the past year, and 68% have recommended them to a friend or colleague.

So whom do you trust?  More importantly, what are you doing to cultivate trust among your stakeholders?

 

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