Tag Archives: Strategic management

The Coming Cable Shift

I got into a discussion with someone about the major shift that’s taking place in the cable industry. Specifically, we were discussing all of the ala carte services that are becoming available. Netflix, Hulu and Amazon Video are just the start. You’ve heard that major networks – CBS, NBC, ESPN, and others – are going to provide a streaming service via broadband. I wrote about that a couple of weeks ago so I won’t repeat myself . However, in a time when 13.5% of broadband households with an adult under 35 have no pay-TV subscriptions and 8.6 million US households have broadband Internet but no pay-TV subscription with millions more likely to cut the cable cord in the next year, the times are a changin’.

The person with whom I was discussing this didn’t think it was a big deal. First, the cable guys are also ISPs so they make their money (at higher margins) there. Second, people will find that paying a lot more for fewer networks isn’t so great after all. I told him he was missing a point.

When you pay the cable bill each month, much of that payment gets divided up among dozens of program providers. ESPN takes the biggest chunk, around $6 or $7 according to reports as does sports programming in general. Other networks get fees ranging from $1.50 down to a dime. That’s per household per month. You do the math.

The point he was missing is demonstrated by HBO. HBO is never a basic network, meaning it’s never just included. You pay $10 a month or so for it. HBO uses that money to fund a lot of spectacular programming. Now, so does Netflix.

When the model changes the cable guys are no longer distributing the pot to programmers as they see fit. Consumers are paying for what they watch.

Even if the out-of-pocket doesn’t change, the money goes to a much more limited set of content providers. They, in turn, will have the ability to invest in better content. Yes, I realize that 10 cents a month from 50 million homes is better than $2 from 2 million homes. The difference is that payment from the larger audience will never get bigger unless your network is moved to a bigger, more basic tier or you can negotiate your way to a bigger fee. Providing the network directly doesn’t cap your growth and developing a hit can provide a big growth in revenues. Think of your friends who will subscribe to HBO or Showtime just to watch a favorite series.

I would not want to be a minor network in all of this. I suspect we will see some bundling of like networks that don’t share ownership. I also think we’ll see many networks go dark or end up as free, ad-supported channels on some service – Apple TV, YouTube, whatever. One thing for sure – five years from now the business I grew up in won’t resemble the one we’ll be living with.

Thoughts?

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Filed under Consulting, Thinking Aloud

It’s A Mobile World

Some new numbers from the eMarketer folks caught my eye this morning. They released their projections for digital ad spending for the next few years and they show that in 2015, mobile ad spending in the US will increase 50.0%, reaching $28.72 billion and accounting for 49.0% of all digital ad spending. By 2019, mobile ad spending will rise to $65.87 billion, or 72.2% of total digital ad spend.  As they put it:

Next year will be the tipping point where mobile ad spending surpasses desktop. And while desktop advertising will remain a significant portion of marketers’ budgets—approximately $25 billion in each year throughout eMarketer’s forecast period—mobile will continue growing in the double digits to gain more and more market share while desktop spending remains flat.

If you’re doing business outside of the US it’s pretty safe to say that mobile has already passed desktop since most populations outside of North America don’t really have desktops/laptops and rely almost solely on their mobile devices for internet connectivity.  Why is any of the above important to you?

If your business model relies on selling audiences of your content and you haven’t optimized every touchpoint for your content, you are going to be missing the boat.  If your mobile experience is inferior or if you’re depending on mobile web as opposed to investing in an app, you probably ought to revisit your thinking.  Now!

Google has recently updated the search algorithm to rank pages by how mobile friendly they appear. If all you’re doing is porting your desktop experience to mobile, you’re not being smart.  In mobile emphasis needs to be on performance and speed.  Get rid of large header images and use minimalistic design with flatter images.  OK, I won’t get too wonky but the point is you need to ask about this stuff if you’re not the technical expert.

When 3/4 of a market sits in one sector, I want to do everything I can to be participating in that segment.  I’m one of a lot of people who have written before about the need for mobile-first thinking.  Have you been paying attention?  What have you done about it?

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Filed under digital media, Helpful Hints

The Right Cure

You would never dream of going to the emergency room and telling the staff to remove your appendix. I mean, there are a lot of organs nearby and it could be diverticulitis or even a stone in your urinary tract. Probably not a good idea to show up demand that they start cutting. Instead, you’d go in and explain what your symptoms were and let the experts do the diagnosis. In order to get to a cure you first have to accurately identify the problem.

Bilateral kidney stones on abdominal X-ray. No...

(Photo credit: Wikipedia)

You’re thinking that’s an absurd example – who would do that? – but the odds are you have seen something very similar in your business life. Sales are a little slow and the boss comes in and announces that the ads stink – change them.  Sure, changing the creative or maybe even the media plan will have an effect – it will be a cure of sorts – but is it the right one?  That’s where data comes in.  The media plan may be delivering the planned impressions, the resulting traffic to whatever landing page you’ve designated might be fine – but conversions are low.  Analytics can tell you if it’s a landing page issue (bounce rates!) or a funnel issue (where aer they dropping out?).  The cure for those things – redesign or maybe some remarketing – isn’t to change the ads.

Some of us spend way too much time implementing the wrong cure.  We should be spending time looking at the symptoms and figuring out all the possible “diseases” they can indicate before we start demanding that someone removes a perfectly healthy appendix.  It’s not always easy when the one demanding is a higher-up but if they’re any good at what they do they’ll welcome someone who points out that there are many other potential issues the perceived problem can be.  While it’s not really a good idea to point out that you are more expert than the boss in your particular area (they should know that and think it’s a good thing!) part of your job is to protect whomever is driving the team forward from sending it off a cliff.

Cutting out an appendix isn’t a cure for kidney stones.  Changing a media plan isn’t a cure for a crappy website.  We need to find the right cure, not just any cure.  You agree?

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Filed under Consulting