Tag Archives: Strategic management

Cover Me

TunesDay! Today I want to write about the cover tune, one of the most overlooked forms of music. Way back when in the ancient days before the Beatles and Buddy Holly, musical artists rarely wrote their own music. Instead, they either discovered songs on their own or, more often, worked with A&R people and managers at their label to find music that was optimal for their voices. Arrangers would figure out the musical backing and that arrangement was often more important than the vocal. Think of the sound of Frank Sinatra singing a Quincy Jones  arrangement versus one by Nelson Riddle.  Same voice, very different sound.

Today most artists write and perform their own music rather than “standards” or songs produced by writing houses such as those found in The Brill Building.  Covering another artist‘s work is the exception, it seems.  When done right, however, it can make that interpretation something unique and your own.  For example, this:

Became this:

Which is the business point today.  I have clients who stress out from time to time about being original, and I agree that making something one’s own is really important in business.  After all, consumers expect us to be authentic and to speak in our own voices.  However, doing a brilliant cover version of someone else’s song in the business world can be a fantastic and successful strategy.  After all, Amazon wasn’t the first online commerce site nor was eBay the first online auction site.  Both interpreted the “song” they chose and did it better.  They became hits while the original artists faded away.

Rather than worrying about the “new” or the latest shiny object (or technology) out there, maybe we should focus our energies on rearranging what has proven to be appealing and covering it in a way that adds new meaning.  Maybe that’s another example of everything old (covering songs and rearranging them) being new again but if it is, I’m in.  You?

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Filed under Music, Thinking Aloud

Bad Menus

Foodie Friday!  Maybe you’ve seen one of the many shows that fall into what I’ll call the “restaurant rehab” genre.

Dinner menu from Water St./ Beaver St. locatio...

(Photo credit: Wikipedia)

You know what I mean.  A restaurant is failing, a celebrity chef comes in, makes changes and voilà, business saved.  Inevitably, the chef changes the decor, makes sure the place is clean (and some are so disgusting you wonder why the health department hasn’t shut them down), savages the owner for faulty purchasing practices (a walk-in full of rotting food is a good sign you’re buying too much for what you’re using!), and, most importantly, goes over the menu and eats the food.

I think I can safely say, without it being too much of a spoiler, that in each and every case the food sucks.  You might think that bad food is the reason these places are having problems.  I think the bad food is a symptom, not the disease.  The real problem is a bad menu and maybe that’s a phenomenon that could cause problems with your business too.  Let me explain.

Nearly every place that’s been on one of these shows has a menu that’s similar in scope to an encyclopedia.  They have way too many items.  The chef thinks that they’re providing a service by letting diners order..well…almost anything.  The reality is that they setting the business up for problems.  More dishes requires more varied ingredients (the full refrigerator of rotting food).  Cooking them requires more staff training and quality control is harder.  After all, if a cook is making a dish once a week, they’re far more likely to screw it up than if they cook it hourly every night.  Finally, it confuses your patrons.  It’s stressful wondering which choice is great and which items aren’t.

Fewer choices executed perfectly is usually the solution on the TV shows and it is in most businesses and products too.  Think about Word, the widely used word processing program.  Microsoft filled it with features and, to be sure users would see them, put lots of buttons on the menu bar.  That was confusing and very few users cared about the new features each version brought so they didn’t pay to upgrade.  I know people who are still happily using Word 2003.

This notion goes as far back as Henry Ford.  You could get any color car you wanted as long as it was black.  Think of Apple – there is limited customization possible with their phone operating system but that’s just fine for most users and the products are high-quality.

We all want to give consumers choice.  What we don’t want to do is to confuse them or to offer an inferior product.  Just as the restaurants found out, that’s a recipe for failure.  Fewer options perfectly executed is my take.  What’s yours?

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Filed under Consulting, food

Columbus

It’s Columbus Day here in the US.  While in many places (generally those with large Italian populations) the day is celebrated in a larger public way, it goes unnoticed in many communities.  Too bad since I think we need to pay a lot more attention to the things Columbus teaches us about business.  First, a little history.

Christopher Columbus, the subject of the book,...

(Photo credit: Wikipedia)

Cristoforo Colombo was born in Genoa and is generally credited as having “discovered” America.  We know, of course, that he wasn’t the first European to set foot on this continent (that would have been Leif Ericson) though he certainly did it more publicly and more often than anyone else and he succeeded in bringing the Americas to the attention of the European powers.  He’d been a sailor nearly his entire life.  Though he lacked much formal education he read a great deal including some very sophisticated (for the time) books about astronomy, geography, and history written in multiple languages.  Through them and his world experience at sea, he came up with the notion that the distance between Europe and Japan would be considerably shorter if one went West rather than East.  The Americas were a kind of happy accident that turned up en route.

To be able to make that voyage, Columbus had to raise a great deal of money and spent almost a decade after he developed his theory finding investors.  That was made difficult because many of those advising the investors were dead certain Columbus was wrong and passed on the opportunity.  Any of this sound familiar?

A curious mind hungers for information and actively seeks it out.  That leads to innovative thinking that’s years ahead of anyone else’s.  From that thinking a business plan is developed and it takes a long time to get others to believe in the notion (and to put their money where their belief is).  The plan, once it moves forward, encounters an unplanned opportunity (he wasn’t looking for natives in the various Caribbean islands when he started!) and pivots to take advantage of it.   I suspect you could use those few sentences to describe any number of successful businesses or products.  That would make them all pretty good things for us to celebrate this Columbus Day as business folks, wouldn’t you agree?

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Filed under Thinking Aloud, What's Going On