Tag Archives: Social network

Got FOMO? Get A Life.

I was catching up with a business associate the other day.

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He recently split up with his significant other, which took me by surprise and made me sad.  The reason was a case of terminal FOMO.  She couldn’t be “there” even when she was.  If you don’t know that term, it’s been used of late to describe Fear Of Missing Out .  I think the term began with people missing parties or other great events but is now commonly used with respect to the never-ending stream of electronic communications that flood our daily lives.  Emails, Facebook updates, texts, tweets, Instagram photos – you know the drill.  Many of us can’t turn away from the stream.  As this article noted:

(FOMO) is a very real feeling that’s starting to permeate through our social relationships. The question is — will we ever settle for what we have, rather than cling to the fear that we may be missing out on something better? Social media like Facebook and Twitter are making this increasingly more difficult.

I’d expand that notion to business emails as well.  I’ve written before about how we all have some form of digitally induced ADD.  We’re so concerned about missing out on something in our screen-based worlds that we ignore the important stuff right in front of us.  Conversations (the oral kind) with friends and family.  Enjoying a beautiful sunset or a musical performance without worrying about if the shot you’re taking to post is in focus or composed nicely.  I wonder about the effect of social networking and texting on the development of emotional and social intelligence. A whole generation has grown up thinking it’s normal to not be particularly present during a face to face conversation.  I can’t get used to people checking their phones in a meeting, much less at dinner.

I’m old school enough to remember the world pre-email, much less pre-social media.  There seemed to me enough time to think about things carefully as well as to enjoy the conversations (in person or via the telephone) and the quiet in between.  Obviously I appreciate the things all these technologies bring to us – efficiency, real marketing engagement, immediacy among them – but like ice cream and wine, too much isn’t so good for you.

If there’s a business point today, it’s to encourage those with whom you work to be a little less connected digitally and a lot more connected IRL – in real life.  Try it yourself.  As this recent piece asks – is it time to wean yourself off the smartphone?  Maybe for a little while each day?  What do you think?

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Should You Abandon Your Website?

I came across an interesting article on Marketing Profs the other day.  Called “Four Reasons to Jettison the Traditional Website and Go Social it advocates a point of view that I’ve discussed with clients and would like to throw out to you today.  The author puts it out there like this:

Everywhere around me now, I see companies dispensing with the traditional website in favor of integrating the most popular social networks right into the website and communicating with customers in real-time via tweets and Facebook posts. Big players like Skittles and Coca-Cola have completely bought into social, as have savvy small mom-and-pop shops.

He then goes on to explain why brands might not need websites any more, including reasons such as “it’s fresh, it’s affordable,” and others.  I disagree with his point of view.  First, brands need a home base.  As you might have noticed, the social world isn’t exactly a unified place.  Sure, Facebook is the main place consumers go, but they don’t really go there to interact with brands (and as we discussed a while back, brands haven’t figured out how not to behave like brands).  How many companies took a step back in their social effort when Timeline was deployed?  That’s an example of why you need to control the platform as well as the content.

The author also does a disservice to his readers with this statement: “Compared with the cost of building a website from scratch, plus maintaining it, establishing a business presence on a social network is ultra affordable.”   This perpetrates a mindset too many clients have about social – it’s cheap and easy.  Neither could be further from the truth.  Sure, anyone has access to Facebook for free, but many of the support tools needed aren’t free and you still need humans to support the effort.

The gist of his argument is that big brands are very focused on social and they don’t do anything without testing and retesting to make sure it works so you should do it too.  Putting aside the “follow them off the roof” mentality, I agree that everyone needs to be including social elements in their marketing although I don’t think we can simply say get on Facebook and Twitter and be done.  A well-designed and supported website can accomplish a lot more for your brand than can a social front door.

I won’t be advising my clients to shut off or redirect their web efforts any time soon.  What about you?  What do you think?

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What’s The Most Valuable Social Network?

Like many of you I’ve been following the ups and downs of Facebook‘s recent IPO and the stock’s performance subsequently. I thought about it again this morning as I read a release from The Incyte Group (via Research Brief) that states consumers want deeper connections with brands – but open social networks are not where they want to build these connections.  Facebook is the biggest of the bunch and while marketers put over $3B on to Facebook’s revenue line last year, if you speak with many marketers the ROI on that spending is unimpressive.  The notion that sort of pops into my head about marketers searching for the best social network to reach consumers is that of a drunken sailor bouncing from bar to bar, spending a little cash along the way, looking to get lucky.  Facebook to Twitter to Pinterest to LinkedIn.  Turns out that’s not what holds the most promise when we’re talking about reaching them via social networks:

(Consumers) do not expect, or even want, these communities to be part of an existing social network like Facebook or LinkedIn. Instead, their preference is for customer communities that are:

  • Run separately from open social networks, but have strong linkages to them so they can easily share information with like-minded friends
  • Proactively managed by companies
  • Tightly integrated with the company’s website

So what, in my mind, is the most valuable social network?  Amazon.  Think about it – much of the time when I’m on Amazon I’m not  actually sticking things in a shopping cart.  I’m researching.  I’m reading reviews to discover new books or music.  I’m commenting in things I’ve bought or used that are for sale.  When you look at the research findings, Amazon meets all the criteria plus it closes the circle by offering products for sale.  It’s not an ad-supported model but their sales were over $12B.  For a quarter. Several times what Facebook or any other social network’s were.

Amazon is the most valuable social network for marketers because it is for consumers.  Now ask the next logical question:  what’s your strategy on Amazon and is it the best one when you think about it as social and not as commerce?  Do you agree with my thinking here?

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Filed under digital media, Thinking Aloud