Tag Archives: social media

August 8, 2013 · 9:36 am

Wising Up

Social media has been a fact of many people’s lives for at least 5 years now.  For many on the younger end of the age spectrum it’s been more like 10 years.  Social channels have gone from being something one did with a generally small circle of real life friends to being a central communications tool in many users’ lives.  We’ve morphed from “what ever happened to…” into way too much information about people who are only marginally important to us.

Image representing Facebook as depicted in Cru...

Image via CrunchBase

One group of people who have learned to use social media exceptionally well in hiring are prospective employers and recruiters.  Unfortunately, what they often find does way more harm than good.  What’s funny and cute to your frat bothers can seem juvenile to anyone looking for a candidate they can groom for the next few years.

Maybe they’re wising up, however.  According to a new survey from FindLaw.com, the legal information website, more than a quarter of young social media users think that something they posted could come back to haunt them.

The survey found that 29 percent of users of Facebook and other social media between the ages of 18 and 34 have posted a photo, comment or other personal information that they fear could someday either cause a prospective employer to turn them down for a job, or a current employer to fire them if they were to see it. The survey covered Facebook, Twitter, Instagram, Pinterest, Tumblr and other popular social media.

A form of “day-after remorse” seems to be evident. Close to the same percentage of young social media users – 21 percent – say that they have removed or taken down a photo or other social media posting because they feared it could lead to repercussions with an employer.

Users are taking other precautions as well. The same survey found that 82 percent of young social media users say that they pay at least some attention to their privacy settings. Only six percent said that they pay no attention and only use the default settings when using social media.

We all know what can happen when businesses and brands aren’t careful about what they post.  Your personal brand needs to be handled the same way.  Assume everything you post will be seen (in the worst possible light, by the way) by prospective employers as well as your current boss.  Learn about your privacy settings and change them.   If you’d be embarrassed for your mom to see something, it probably doesn’t belong in a place where she can find it.

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July 31, 2013 · 8:34 am

Why You Suck At Social

I’m feeling a little snarky this morning so I’ll apologize in advance if this comes across as yet another bitter old guy (all you kids get off the lawn!).

Image representing Facebook as depicted in Cru...

Image via CrunchBase

I ran into yet another so-called “social media guru” the other day.  OK, I ran into the chaos they left but felt as if I’d been smacked across the face by their incompetence in person.   Oh, they market themselves far better than I do – that’s how someone of their abilities manages to get nice gigs with otherwise smart clients – brilliant marketing.  They excel at leveraging themselves online.  Bringing those tactics to bear for clients in a manner that grows the client’s business?  Not so much.  Let me explain.

Even as we’re five years into the age of social media marketing (I hate that term), many clients aren’t told the truth about it by those of us they employ to bring them up to speed.  Some of my so “peers” don’t explain that social is hard work and it’s not a place to stash the interns (since they’ll be on Facebook and Twitter all day anyway).  Make a page and magic will happen!

That’s an apt analogy except very few of us point out that when “magic” happens as we watch a performer do a trick, hundreds or thousands of hours of prep and practice have gone into making it seem seamless.  There are often specialized boxes or mirrors involved and one false move brings disaster.  Of course, “smoke and mirrors” is not exactly the type of reputation I think we’d want for our brands but I could be wrong.  Magicians put in the work and have the right tools.

So let’s try this one more time.  To do social well, companies have to blow up a very fundamental part of their thinking.  While most marketing is all about the product or brand, social is not.  It’s about your audience, and you need to focus squarely on them with the odd brand message here or there.  What’s helpful to them?  If you’re not willing to make that investment as well, maybe think about print or TV or some other medium where you can just barf out messages about how great you are.  You need to have a plan and tools and people with enough business acumen to assure all the stakeholder interests are aligned, including those of your customers.

And you “gurus?”  Get off my lawn…

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July 18, 2013 · 8:15 am

Meet HAL, Our CMO

Anyone remember HAL? Or more specifically, the HAL 9000, one of the great screen villains of all time? Sure you do – it’s the computer in 2001. Throughout the course of the film the computer runs almost everything, including the humans. When the humans rebel, it murders them (trust me, that’s not a spoiler and you MUST see the film if you haven’t).

Hal 9000 D - Chrome

(Photo credit: K!T)

HAL is on my mind this morning because of something I read in Media Post:

Adobe Systems released an updated version of its social media platform Thursday allowing marketers to predict the effectiveness of posts before they are published.  Using predictive analytics, the feature in Adobe Social learns as it goes, refining recommendations and increasing intelligence with each action. The platform pulls in historic data from similar posts and integrates it with image data on Flickr, check-ins on Foursquare and videos from Instagram, to determine the outcome for sharing, comments, and likes.

I’m well aware that many companies use testing to plan advertising.  Focus groups are a tried and true method and I’ve used them myself.  Copy testing is part of that.  What I find creepy, however, is when this moves over to social media and it points out a flaw in many companies’ thinking.  Part of using social is being real.  It’s why I have an issue with any sort of programmatic content in general.  There needs to be a human on the other end, and not just a human running an algorithm.

Another problem is in the last sentence, above.  Programming to generate likes and sharing is specious reasoning.  That’s the sort of goal that someone looking to impress a boss who has no understanding of social media would have.  After all – things can go “viral” and generate a ton of comments when they’re used as the butt of a joke or as something negative.  Nice metrics, horrible outcome.

I don’t know about you but I can feel when it’s a computer on the other end.  It’s the digital equivalent of those nested phone menus where you type or say a response to a series of questions.  Those infuriate me .  Maybe they do you as well.  As marketers we need to have the courage to be human in social media.  Auto responders aren’t as good as human responders (properly trained, of course).  Letting a computer dictate what does or doesn’t get posted over the nuanced judgement of humans is not going to be as effective in the long run.

What do you think?

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