Tag Archives: Social influence

Influence and Spending

I always look at research with an eye toward the axe the researcher is grinding. The fact that a survey is conducted to prove a point doesn’t necessarily negate the value of the findings but it does mean we have to be careful about how questions were asked. That said, I took a look at a study released by the folks at Technorati Media called the Digital Influence Report.  It takes a look at the role “influencers” have on purchase decisions and how brands are spending to reach the influencers.  I guess the thinking is that if these folks like your product they’ll drive their friends and followers to make a purchase.
Technorati‘s axe to grind is that they sell ads on blogs.  They’ve put together target segments of bloggers.  Not surprisingly, one characteristic of the aforementioned “influencers” is “Influencers are most active on blogs, as 86 percent say they have them and 88 percent of those say they blog for themselves.”   However, even with an axe to grind, the point is a good one.

For as long as I’ve been in media (since the late 1970’s, thank you) someone is trying to make the point that the audience/spending equation is out of whack.  The argument is always “we’ve got X% of the audience and yet we’re only getting Y% of the budget and we should be getting a lot more.”  There’s truth in that although it does ignore a few key factors:  environment, cost/value ratios, and others.  In this case, the food chain look like this:  spending against social media is about 10% of the digital spend, and spending against influencers is roughly 6% of social.  In other words, it’s tiny, especially compared to the influence these people have against purchase decisions.  As you can see on the chart I’ve embedded, 32% of consumers identify a blog as a source most likely to influence a purchase decision.

We can debate the merits of this particular study but I think the point is a good one.  There is too much of a herd mentality when it comes to advertising and that appears to be the case in social advertising as well. Blogs have as much influence as Facebook but Facebook gets more than half of all spending against social.  In part that’s due to its ubiquity.  In part that’s due to the “safety” factor – you don’t get fired for buying a market leader and it’s a much easier sell when the higher-ups have actually heard of the medium you’re buying

I take all research with a grain of salt.  That doesn’t mean I don’t believe it but we should always try to get beyond the intent (or bias!) of the researcher and into the good stuff that might be hidden inside through our own evaluation.  What do you think?

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Nuance

Does anyone remember nuance?

Emoticon logo Title

(Photo credit: Wikipedia)

You know – the subtle differences that are out there in the non-virtual world.  Maybe it’s why some folks see Azure, Cyan, or Turquoise while others just see Blue.  Nuance is why some people who can read the words really can’t understand the meaning of what they’ve read.  It’s for sure why some managers have issues with their staff and peers – they can’t hear the nuances in tone that are so critical in interpersonal communications.

I worry about nuance from time to time.  Most of the communication we all seem to have these days is via the written word – email, social posts, and texts.  None of those things have nuance.  I think that’s in part where emoticons came from.  They can help add nuance to social posts (and are totally inappropriate for business communications, kids).  I also think that we all have been on these lengthy email chains from time to time because someone is missing the nuance in one of the notes.  Ever wonder why a brief phone call or in person meeting resolves the back and forth issues?  Nuance.

It’s not just written stuff that lacks nuance.  A lot of the evolving social scoring or influence measurement totally misses the nuance of influence.  Two of the most influential people in my life can barely turn on a computer and are invisible on the social web.  They have neither Facebook nor Twitter nor other social accounts.  The people who are influencers in my life that are online don’t have tons of followers or friends.  I checked one of my friend’s Klout score and it’s in the teens but people online and offline come to him for advice and guidance all the time.  Quantity certainly misses nuance and even attempts to measure the quality of his user base fall short.

What matters isn’t how many Twitter followers and Facebook fans you have or your business has.  What matters is how you and your business turn those embryonic links into real relationships – ones that involve nuance in the interpersonal communications.  That leads to buzz but it also leads to more satisfying bonds with your friends, your staff, your clients, and your customers.

You see the nuances?

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By What Authority?

The word “authority” has may different meaning depending on context. It can mean “power.” It can mean “status.” It can come from a government or from a culture or from within. The kind I got to thinking about today is the kind that’s the kind one commands yet can’t demand.  I suppose some folks would call it credibilitybut I think it’s more than just that.  One can be a credible idiot – that doesn’t make an authoritative voice.

A segment of a social network

A segment of a social network (Photo credit: Wikipedia)

I like this from the Wikipedia page:

Authority is an essential factor in the organisation of social life and regulates social control and social change. From a social-psychological standpoint, the use of authority is a type of social influence.

The above implies that authority comes from others – I guess that makes it a gift of sorts.  Then again, it’s basically knowing what you’re talking about, so maybe that’s a gift to others.  Either way, I think as professionals we all strive to be authoritative about something and as businesses we like to be seen as resources that speak in that same authoritative voice.

The real trick is not to pontificate (I can hear you laughing now…) but to listen and respond with useful, actionable information.  Yes, part of establishing my bona fides is part of why I blog each work day but I read thousands of more words each day than I write.  I try to learn from those I’ve found to be authorities on the many fields in which I work.  Great salespeople never “sell” but become the resources I mentioned.  We each have friends who are the “go to” people for movie or restaurant recommendations.

Establishing your authority is a critical part of growing as a business person, both in and out of the office.  What have you done today to boost yours?

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