Sometimes stuff breaks. Sometimes something just behaves differently and you really are at a loss as to why. Much of the time in my house that was computer-related and the girls learned early on an acronym that became the first line of defense: RTFM. Read The Freaking Manual. Much of the time, that solved the problem, whether PC-, TV-, or car-related. It’s even easier to do that today since even though we lose manuals they’re almost always available on-line. It’s sort of the same in business except when it’s not. Continue reading


