Tag Archives: Marketing and Advertising

August 6, 2013 · 8:41 am

Soundboards

This TunesDay, let’s talk about recordings. Specifically, concert recordings.

English: A shot of the control surfaces of the...

(Photo credit: Wikipedia)

Now, we’ve all heard live albums – your favorite band recorded in concert. What you might not realize is that many “live”albums are as carefully mixed and “sweetened” as a studio album.  They can often capture the energy of a band live but they can also hide some fundamental flaws – a flat vocal tuned up, a missed solo punched in and the bad one removed.  It’s sort of audio Photoshop.

I prefer soundboard recordings, the black coffee of music.  These are recordings right off the mixer used at the show.  Many have circulated as bootleg tapes or discs for years.  They are generally of high quality and they can be thrilling.  Yes, there are some “audience tapes (recordings made with good equipment by a member of the audience) that can capture the raw performance but I think soundboards have a leg up since every mike is accounted for in the mixer.  I have an Eagles soundboard of a live show that shows how brilliant they were as a vocal band (oh, and Joe Walsh can flat-out play…).   I have many others – some of which unmasked  the bands as studio creatures; others of which (pick any good Dead show!) put anything the band ever did in a studio to shame.  Soundboards are the ultimate test of a band to me.

I was listening to a soundboard yesterday (a Talking Heads show from the mid-1980’s – boy they were good live!) and a business thought hit me.  While marketing used to be studio music – sweetened, totally controlled – it’s become soundboards.  Customer comments, social media, review sites – they’re raw messaging about your company or brand.  That’s why we need to get it right as we play it live – there won’t be any chance to fix it later.  A Tweet to a customer that sets the wrong tone, a questionable Instagram photo, or just heavy-handed censorship of comment boards will all be heard as those actions get played back over and over through the digital echo chamber.

If you can’t play live, don’t try to fake it.  Inevitably someone will make the soundboard public and you’ll look foolish.  It’s why The Beatles felt they should stop touring (even thought the soundboards of the rooftop concerts filmed for Let It Be are spectacular) – their sound had become so complex that they didn’t think they could do it justice live.  Be at least that smart and err on the side of caution.   The soundboards won’t go away if you’re wrong.

What’s your thinking?

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August 1, 2013 · 8:26 am

Horns

Business took me away for a hotel stay last evening. As you might know, Rancho Deluxe, better known as the home office, is located in a pretty quiet suburban town. Some random deer sneezing is about as loud as it gets in terms of external noise.  Living in a city is different and last night’s stay reminded me of when we lived in Manhattan. It’s rarely quiet.

Car horn symbol

(Photo credit: net_efekt)

The sound that seems to dominate is that of horns. Car horns, truck horns, construction horns. All day and most of the night, their incessant sound can drive you nuts until you learn to ignore it. Which is, of course, the business point.

Too many brands use their marketing messages much as a driver uses a horn. Think about how you use your car’s horn.  There are the friendly little taps to let someone know you’re there and to come out to the car.  There are the intense, lean-on-that-sucker blasts to tell the moron texting that the light has changed and to get moving.   Despite its simplicity, the horn can send a lot of different messages, all of which are intrusive and attention-getting.

Marketing is like that too.  Some brands are still treating their audiences like the line of traffic in front of them.  They blast away even when it’s obvious that the horn will do no good.  How do you react when a driver does that to you?  I don’t react well.  Than again, you learn to ignore it.

Consumers have learned to ignore car horn marketing.  The harder you slam away, the less chance you have to get them to pay attention.  Using car horn tactics in channels such as social media can do way more harm than just the apathy caused by ignoring your messages.  Your inept marketing can be held up for ridicule, much like the dope that’s too busy reading his email to drive.

Horns can be lifesavers – alerting another driver you’re behind them as they back up or making sure a pedestrian is aware you’re coming, for example.  If they’re abused, however, they’re just so much noise and serve no purpose.  We need to make sure that our marketing doesn’t fall into that trap.

You with me?

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July 31, 2013 · 8:34 am

Why You Suck At Social

I’m feeling a little snarky this morning so I’ll apologize in advance if this comes across as yet another bitter old guy (all you kids get off the lawn!).

Image representing Facebook as depicted in Cru...

Image via CrunchBase

I ran into yet another so-called “social media guru” the other day.  OK, I ran into the chaos they left but felt as if I’d been smacked across the face by their incompetence in person.   Oh, they market themselves far better than I do – that’s how someone of their abilities manages to get nice gigs with otherwise smart clients – brilliant marketing.  They excel at leveraging themselves online.  Bringing those tactics to bear for clients in a manner that grows the client’s business?  Not so much.  Let me explain.

Even as we’re five years into the age of social media marketing (I hate that term), many clients aren’t told the truth about it by those of us they employ to bring them up to speed.  Some of my so “peers” don’t explain that social is hard work and it’s not a place to stash the interns (since they’ll be on Facebook and Twitter all day anyway).  Make a page and magic will happen!

That’s an apt analogy except very few of us point out that when “magic” happens as we watch a performer do a trick, hundreds or thousands of hours of prep and practice have gone into making it seem seamless.  There are often specialized boxes or mirrors involved and one false move brings disaster.  Of course, “smoke and mirrors” is not exactly the type of reputation I think we’d want for our brands but I could be wrong.  Magicians put in the work and have the right tools.

So let’s try this one more time.  To do social well, companies have to blow up a very fundamental part of their thinking.  While most marketing is all about the product or brand, social is not.  It’s about your audience, and you need to focus squarely on them with the odd brand message here or there.  What’s helpful to them?  If you’re not willing to make that investment as well, maybe think about print or TV or some other medium where you can just barf out messages about how great you are.  You need to have a plan and tools and people with enough business acumen to assure all the stakeholder interests are aligned, including those of your customers.

And you “gurus?”  Get off my lawn…

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