Tag Archives: Food

False Pretenses

It’s Foodie Friday and it’s also Cinco De Mayo. Contrary to popular belief, what’s celebrated today is not Mexican Independence Day. Rather, it’s a celebration of the Mexican victory at the Battle of Puebla during the Franco-Mexican War, which came after Mexico’s independence from Spain, the Mexican-American War, and the Mexican Civil War. It centers around Puebla which, coincidentally, is really the heart of Mexico’s food world.

Coat of arms of Mexico. Español: Escudo Nacion...

(Photo credit: Wikipedia)

Just as there really isn’t a lot of corned beef and cabbage eaten in Ireland on St. Patrick’s Day, so too is this not a day of taco and frozen margaritas in Mexico. Not that it stops damn near every “Mexican” restaurant in this country from pushing those things today. Hitting a Taco Bell up to celebrate doesn’t happen in Mexico. In fact, Taco Bell doesn’t exist there (they tried; Mexicans won’t eat there). Instead, the cuisine of Puebla features moles (the sauces, not the critter), chalupas, and Chiles En Nogada, a stuffed poblano pepper with a walnut and pomegranate sauce.

Why do I raise this? Because it raises an issue that applies to any business. Actually, it’s sort of the “fake news” issue. Just as political entities will raise money based on a widely believed, but false, narrative, so too are all of the places serving tacos and margaritas selling a lie of sorts. The question is should we as businesses engage in that?

Some people might say that “ethical marketing” is an oxymoron. A lot of marketers are happy to bend the truth if in their minds what they’re doing is inconsequential. In this case, I suspect that the perpetrators don’t even know they’re misrepresenting the facts and, frankly, I’m not very sure that it matters. But it raises a point that very much does matter. If a business is willing to stretch the truth on things that don’t matter, at what point do they cross the line and do so when it really does?

We’ve all seen ads that lie. Ads for “male enhancers,” cures for the common cold, or even just photoshopped photos are rampant. While promoting a frozen margarita to celebrate something that didn’t happen on this day is far from an outright lie, you take my point. There’s nothing wrong with selling and using the language of sales to promote but we need to remember that we live in a world where information is easily found and lies are rapidly debunked and the truth disseminated. And with that, I’m off to find a torta for lunch!

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Filed under Consulting, food

What Do You Know

It’s Foodie Friday and this week I want to reflect on an experience I think many of us have had. I’m not quite sure what to call it – an awakening? An education? It’s what happens when you have your preconceptions of what a food is blown away by a much better version. It’s what happens, for example, when you take someone whose idea of Mexican food comes from years of eating at Taco Bell or whose conception of pizza has been shaped by Papa John’s to an authentic taqueria or to a pizza place that uses great ingredients and a coal-fired oven. I’ve had that experience with a friend, who now refers to two kinds of pizza: pizza and real pizza.

English: Picture of an authentic Neapolitan Pi...

(Photo credit: Wikipedia)

The point of this isn’t that they had low standards or unsophisticated tastes before they experienced the real deal. They just didn’t know, and that’s something that’s applicable across many businesses. It becomes especially more relevant as your product gets closer to a commodity. Consumers probably have an existing opinion that’s based on something that’s usually fairly mainstream. Our job as marketers is to help them to know that there is a difference and why our product does a better job than what they might believe is possible.

How do we do this? Sampling is the most obvious answer. That’s not just giving out food samples on the street. It’s free trial periods of services. I thought that most online accounting software was the same, for example, until I needed to get some customer service help during my free trial period. One company was head and shoulders above the others I tried and they now collect $15 from me every month. They helped me to know.

My favorite taco place is just down the street from a Taco Bell. The menu is in Spanish, they offer goat, tripe, and lengua tacos along with some of the best fish tacos and tortas I’ve ever had. Would you know that as you drove past on your way to Taco Bell? Not unless I took you there. Our job as marketers is to help people know. Are you doing that?

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A Matter Of Trust

If you’ve eaten recently you might want to wait to read today’s Foodie Friday Fun. As always on Friday we look at something going on in the food world and attempt to broaden the lesson beyond food. Today’s topic is food-tech. I’m not talking about the robots who are making burgers or pizzas (we’ve already visited with them). Today it’s the food itself and how technology is changing the very nature of food.

Specifically, I want us to think about food made in the lab. Not new flavors of Pringles or the latest batch of Triscuit varieties. I mean things such as chicken and beef made in a lab with cells from living animals. Yes, such stuff exists and while it still costs about $9,000 a pound to make, in five years the scientists believe they’ll have the costs down to be comparable to what we now pay for chicken.

I’m also talking about GMO‘s – genetically engineered foods like the “impossible burger” that “bleeds” yet is made from plants or the apple that won’t brown when cut due to a gene beings removed. There are next to no studies on if these foods are safe over the long term nor are the few regulations able to keep up with the fast-changing developments in the field. So what we’re left with is “trust me”, and that’s something any of us in business need to think about.

Do I think consumers are begging for apples that won’t brown? No, but I do think there is ample evidence that they want their food to be safe as well as to know where it comes from and how it’s made. That same principle applies to your business as well. Consumers will trust you up to a point. In the case of food, they believe that the FDA and other governmental organizations are protecting them (which is laughable but another topic). In your case, it might be that you’ve built up trust over a number of years. In fact, trust is one of the most important assets a company or brand has. When it’s lost, as in the case of the Volkswagen diesel fiasco, the company risks disappearing. There are many excellent pieces how brands are losing trust – I’d encourage you to read this one as a start.

From my perspective, food companies should spend less on developing GMO’s and more on transparency. Educate us, don’t feed us stuff that might not be safe. Build trust. Sound like a plan?

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Filed under food, Reality checks