A Matter Of Trust

If you’ve eaten recently you might want to wait to read today’s Foodie Friday Fun. As always on Friday we look at something going on in the food world and attempt to broaden the lesson beyond food. Today’s topic is food-tech. I’m not talking about the robots who are making burgers or pizzas (we’ve already visited with them). Today it’s the food itself and how technology is changing the very nature of food.

Specifically, I want us to think about food made in the lab. Not new flavors of Pringles or the latest batch of Triscuit varieties. I mean things such as chicken and beef made in a lab with cells from living animals. Yes, such stuff exists and while it still costs about $9,000 a pound to make, in five years the scientists believe they’ll have the costs down to be comparable to what we now pay for chicken.

I’m also talking about GMO‘s – genetically engineered foods like the “impossible burger” that “bleeds” yet is made from plants or the apple that won’t brown when cut due to a gene beings removed. There are next to no studies on if these foods are safe over the long term nor are the few regulations able to keep up with the fast-changing developments in the field. So what we’re left with is “trust me”, and that’s something any of us in business need to think about.

Do I think consumers are begging for apples that won’t brown? No, but I do think there is ample evidence that they want their food to be safe as well as to know where it comes from and how it’s made. That same principle applies to your business as well. Consumers will trust you up to a point. In the case of food, they believe that the FDA and other governmental organizations are protecting them (which is laughable but another topic). In your case, it might be that you’ve built up trust over a number of years. In fact, trust is one of the most important assets a company or brand has. When it’s lost, as in the case of the Volkswagen diesel fiasco, the company risks disappearing. There are many excellent pieces how brands are losing trust – I’d encourage you to read this one as a start.

From my perspective, food companies should spend less on developing GMO’s and more on transparency. Educate us, don’t feed us stuff that might not be safe. Build trust. Sound like a plan?

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Filed under food, Reality checks

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