Tag Archives: business

Meatballs

For our Foodie Friday Fun I’d like to challenge you.

A batch of Danish meatballs, also known as &qu...

(Photo credit: Wikipedia)

Name a culture that doesn’t have a meatball on the menu. Chinese? Got a lot of them. German? Not even Klopse (see what I did there?). No, they’re pretty common everywhere, and why not? They’re a wonderful way to stretch meat as well as to make use of the scraps left when trimming larger cuts.

In most cultures, the meat is ground or finely chopped and some sort of panade – a moistened mass of bread – or breadcrumbs are added both for moisture and lightness.  The herbs and other seasonings are added, as is a binder such as egg.  The mixture is rolled into balls and then fried, steamed, boiled, or cooked in some combination of those methods.  Of course meat is optional.  Once can make excellent meatballs with beans and vegetables and bind them with soaked ground flax-seed in place of eggs to keep them vegan.  What does this have to do with business?

A lot.  First, meatballs are the common food across cultures.  NYC is the crossroads of the world.  Is it a coincidence that a place called The Meatball Shop has done really well here?  If I’m creating a product that I want to sell around the world, or at least to a diverse customer base, I look to the ubiquity of the meatball as a guide.  What do this culture’s meatballs have to do with other with respect to methods and materials?  How can that guide me from a product and marketing perspective (I’m looking for affinities here, not for the types of spice they prefer.  Are they more in tune with, say, England than with Denmark?).

Next, I look to the meatball to remind me that there is no one way to do anything.  Most meatballs are relatively simple although they’re equally simple to screw up by making them too dry or under-seasoned.  Keeping things simple prevents errors, as does clean instruction and detailed recipes.  That said, allowing people to do things their way and to build a better ball can move the business forward.  Embrace their mistakes and help them feel free to make them.

Finally, meatballs can be a bonus product created from the detritus of the main dish.  What can be made from the by-products of what you do every day?

Amazing what we can learn from something so simple, isn’t it?

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Filed under food, Thinking Aloud

Reach Out And Touch Someone

In the late 1970’s the folks at the Bell System, which was part (a BIG part) of AT&T, ran commercials with the theme “Reach Out And Touch Someone.”  It urged consumers to be proactive – to pick up the telephone and “just say hi.”  After last week I sort of wish they had followed their own advice and let me explain why.

AT&T Store

 (Photo credit: JeepersMedia)

My family and I have been on AT&T Wireless for decades.  So long that two of our four accounts have unlimited data plans grandfathered in (try to buy one of those any more – you can’t!).  We found, however, that sometimes one or two of us would go over the monthly data cap and have to pay additional charges while the two on the unlimited accounts rarely used much data at all (we’re often connected to WiFi).  Our monthly bill was close to $300 and we’ve been thinking about finding a cheaper, better plan for us all.

The good news is that our bill is now $100 a month less and we’re still with AT&T.  They have a shared data plan that will work for us all and even though two of us lost our unlimited data it won’t be an issue given our usage history.  The bad news is that AT&T came very close to losing us as customers.  Why?

Because we had to figure this out for ourselves.  Do I think it’s reasonable for a huge company to look at its customers and figure out that someone could be paying them $1,200 a year less?  Actually, I do.  That’s what the digital and data revolution of the last decade has been about to a large extent.  Using what you know about your customers to anticipate their needs and provide better service.  I will say that once we went to the AT&T store to confirm what we were able to discern on our own about adjusting our plan they could not have been more helpful and we left quite happy.

No one can take customers for granted.  While AT&T knows an awful lot more about how my family uses data and wireless services than most businesses know about their customers, it’s incumbent on all of us to take whatever it is we do know and try to put it to use in a proactive manner.  That’s what I urge my clients to do.  And now I’m urging you as well.  You in?

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Filed under Consulting, digital media

Long Promised Road

This TunesDay, I thought I’d continue to celebrate yesterday’s very American holiday with one of our most “American” bands, The Beach Boys.  The song below is from their “Surf’s Up” album of 1971 and it’s one of my favorite songs when I need a little inspiration.  While Carl Wilson plays all the instruments and sings the vocal parts it has the distinctive Beach Boys sound.  Give it a listen:

They’re one of the few bands that I believe is instantly recognizable as soon as you hear a vocal part.  Maybe it’s that 4 of the 5 were family – the 3 Wilson brothers and their cousin Mike Love.  Their unique five-part harmony influenced almost anyone making music at the time and since.  Which is, of course, today’s business thought.

Every business needs to have its own “sound.”  In a perfect world, that brand identity is unique and wordless.  As the American Marketing Association says:

Your brand identity is the representation of your company’s reputation through the conveyance of attributes, values, purpose, strengths, and passions. Great brands are easy to recognize, their mission is clear, and it fosters that coveted customer loyalty all businesses crave.

It’s not good enough to look to another brand or business and say “me too.”  You need to have something intangible that people will recognize when they encounter the brand.  It’s really the essence of the brand – that central set of emotions that are brought front and center, just as one conjures up California, the surf, and good times when hearing the Beach Boys.

Marketing 101?  Maybe, but if you’re not creating as recognizable a sound as these guys, maybe back to basics is just what you need.  Or as the song says:

But I hit hard at the battle that’s confronting me, yeah
Knock down all the roadblocks a-stumbling me
Throw off all the shackles that are binding me down

Success is waiting!

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Filed under Consulting, Music