Tag Archives: Business model

Tribute Bands And Your Business

Over the weekend I saw the Dark Star Orchestra. For those of you unfamiliar with the band, they’re one of the leading tribute bands out there and they play the music of The Grateful Dead. I’ve seen them several times and oddly enough each time I do it reminds me of a few business thoughts.

I played in several bands as I was growing up. We always felt we were a cover band. We were playing someone else’s songs but doing so in our own way. Most tribute bands go beyond that and attempt to recreate the sounds and often the appearance of the original artists. If you’re any sort of fan of The Dead you know that their performances were very hit or miss. The DSO is way more consistent and they sound just like The Dead on a great night each and every time. So what does this have to do with business?

I think imitation is more than just the sincerest form of flattery. I think in many ways it’s better than innovation despite the fact that we often hear of the “first mover advantage.” Innovation is great, but by not being first the flaws in the original product or service become way more clear. The fact that you’re building later lets you correct for those flaws and get beyond the original. That usually is something you can do much more cost-effectively too.

What do I mean? The iPod was not the first music player, just the most successful. Anyone who looks at Instagram knows both that they weren’t the first of their kind and that most of their “new” features these days come right from Snapchat. You could video chat someone long before Skype came around and Amazon was not the first retailer on the web. Each of those companies, and other such as Spotify and eBay, were not first movers. They were imitators – tribute bands if you will, who took the best of the pioneers and made it better.

Is it easier to get funding for a copycat? Probably – the business model has been proven and, therefore, investor risk is reduced. Japan, and now China, built economies on imitating successful products and making them better and/or cheaper. A tribute band has a pre-built fan base. If you’re a Beatles fan or an Oasis fan or a fan of The Band, you have no chance to see the original but you can spend a night with their music. If you’re a business, you don’t have to be the original if you can make the original better and capitalize on their fan base. The DSO do it brilliantly. Can you?

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Filed under Consulting, Music, Thinking Aloud

Zuckerberg Unbound

Philip Roth wrote a series of books in the late 1970’s and early 1980’s. The middle one is called Zuckerman Unbound and deals with the relationship between an author (Roth’s alter-ego Zuckerman) and his creations. It’s not a great relationship although it is a pretty good book. Roth’s character seems to express regret for the books his younger self brought into the world, and at one point he finds out that a book he wrote has caused his mother a great deal of pain and suffering.

English: Mark Zuckerberg, Founder & CEO of Fac...

(Photo credit: Wikipedia)

I thought about Zuckerman as I watched (and am watching as I write this) another Zuck – Mark Zuckerberg of Facebook – testify before Congress about how his creation, designed to bring people together, has morphed into something that has blown many people and institutions apart. I doubt any of you reading today’s screed touch billions of people every day the way Facebook does, but I think there are some lessons to be learned here.

One thing that rings hollow for me is the apology offered to the committees. I and many others have been writing about Facebook’s lack of privacy and transparency for years. This isn’t something new nor is it something about which Facebook was unaware. One might suppose that they, like so many others in business, were of the mindset that it’s better to beg for forgiveness than to ask for permission. Bad call, and they’ll be doing a lot of begging as the inevitable new regulations on the use of data are put into place. That’s lesson one.

My favorite moment of yesterday’s hearing came when one senator informed Mr. Zuckerberg that Facebook’s “user agreement sucks.” It does, but it’s far from alone. I’d also argue that any “simple” agreement that links out to a dozen other pages for further explanations of things not explained in the initial policy is far from simple. I doubt I could pass a quiz on what Facebook can and can’t do with my information and I’ve been on the platform since 2006. Anyone that generates data that you’ll use to benefit your business should understand what they’re giving you and why. Lesson two.

I do know that Facebook gives the user a lot of control over who sees what although it really doesn’t do so by default. I’m less clear as to what they gather although I’ve downloaded my data and gone through it. Some of what is in there comes from activities off of Facebook, probably either through my use of a Facebook ID to log in or via the Facebook Beacon. How many users understand that they might be tracked EVERYWHERE by Facebook and not just when they’re using the service? Facebook would argue that you’re using the service when you use your Facebook ID to log in elsewhere but I think that’s specious. Yet another lack of transparency, and lesson three.

I wonder where Facebook goes from here. As far back as 2010, it’s been under attack for its privacy failures. It’s a business founded by a man who called users “dumb f^&ks” for giving him their information. Maybe like Zuckerman, he’ll come to realize that he needs to be unbound, cut loose from everything that made him what he was and fix the problems in a way that fulfills the promise of connecting the world that he espouses. At the moment, it appears that others may step in and take steps that alter his world forever.

What’s your take?

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An Expensive Trip To The Bar But A Much Better Picture

I had a what turned out to be a very expensive trip to a bar a few weeks ago. No, I wasn’t overserved nor did I need to cab it home from a remote location. It became expensive because I watched TV there. The picture was noticeably better than what I was used to and it turned out that I was watching a 4K TV with full High dynamic range, or HDR. Even though the program (a basketball game) wasn’t in native 4K, it was noticeably better. Once I figured out that DirecTV, my TV provider, has a few 4K channels and that some sports, including the upcoming Masters, are shown in 4K,  I was hooked. I did some research and found that one of the top-rated sets was on sale (almost half price!) and two days later, and hundreds of dollars for the TV and a new DirecTV box that handles 4K, my viewing experience was upgraded.

Photo by Tim Mossholder

One thing that I got along with the upgraded picture (even standard HD looks better) was a built-in Roku device. I’ve had a Chromecast for years and I also have my Xbox hooked into the TV. I have been using both for “over the top” viewing of streaming services like Netflix, Hulu, and Amazon. What has changed with the Roku is that all of these services and many others are available as channels on the TV. There’s no need to switch inputs or fire up another device as I have been doing. Which reminded me of a couple of things.

First, the lines between “TV” and “video” have vanished forever. One can argue that once consumers had remotes and DVR‘s they morphed into active programmers but with what is now the almost full integration of TV and OTT, making an unlimited amount of content available in high-quality video, it’s now all just TV.  The second point, one which might apply to your non-media business, is that consumers don’t care about the tools or the labels. They do care about control since they now have complete control in many areas of their consuming lives, or at least a lot more than they used to. You can fight this (broadcasters did for years) or you can facilitate this, but hanging on to an antiquated business model is the wrong choice.

Disney will launch an ESPN-branded streaming service in a couple of weeks. Since to me and many others there is no difference between traditional TV and streaming video, it will be just another channel on my TV (hopefully in 4K). For many cord-cutters, it will be a nice addition to their programming options. Disney has learned that the tools (or channels) are immaterial and the business model needs to continue to evolve as do consumers’ habits. Have you?

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Filed under digital media, sports business, Thinking Aloud