Advertorials

If the internet has a downside, it’s that is has neither barriers to entry nor a filter.  Of course, that’s also part of what’s so good about it.  However, there is really no way to tell if what you’re reading is from a credible source that did research or if it’s just made up crap.  One way I think users can distinguish one from the other is by considering the source.  Legitimate news operations tend to have done their homework and there’s usually some sort of editorial control in place to assure that some writer’s fantasy doesn’t get put out there as fact.

That’s why I found the story in this morning’s Media Post so disturbing:

If there is a red line delineating the church and state of journalism, some big news publishers have just crossed it — introducing a spate of new “native” advertising formats that blur the line between advertising and editorial content in new ways, including brand-produced videos served directly in the news organizations’ video news players.

This is not a new phenomenon.  “Advertorials” have been around for a long time.  These are long-form ads written to appear as regular editorial and are designed to look like a legitimate and independent news story. It might be a TV piece that’s an “infomercial,” or as a segment on a talk show or variety show. In radio, it might be a discussion between the announcer and a brand representative.  The brand usually controls all of the content and there are subtile differences – a tiny “advertisement” written someplace – that make it hard for someone encountering the content to tell that it’s brand advocacy, not editorial.

I’m not a fan.  Obviously I’m a big fan of ad-supported media – I worked in it and sold it for decades.  I do think, however, that doing this in digital in particular is an issue since there is so much content out there and users’ expectations of editorial integrity as explained above are not met when the line is crossed.  It calls into question all of the legitimate reporting.  I get that people might ignore advertising but pay attention to this.  They need to know it’s not the same as other content.

The pressure for revenue can’t undermine the integrity of the news brand, and while it’s easy to rationalize including this sort of advertising, you’re ceding control to someone who may not meet the same sort of standards you set for your organization.  I don’t think that’s smart.

What do you think?

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Debating The Second Screen

Tonight is the first of several debates in the current campaign for president and I’m very much looking forward to it. These things are great theater even if they’re usually not particularly informative. I liken them to trade shows – no one ever makes any huge news at them unless they make a mistake. The big stuff is saved for an event one can completely orchestrate and the debates (or trade shows) don’t qualify.

I think, however, that these events might be a bit different this time around and it has nothing to do with the candidates themselves. They will not answer the question asked but instead will put out whatever talking point tested well. They generally won’t get too specific about anything and they’ll probably spend more time on things that have very little to do with solving the challenges that face the country and more to do with the loud nonsense that seems to surround our elections. One thing will be very different, however, and that may make all the difference.

85 percent of tablet owners use the device while watching TV, according to one study and Nielsen says 45 percent of Americans use their tablet while watching TV daily.  Throw in smartphone use and suddenly there is a majority of people conversing and fact-checking in real time during the debates.  In addition, one hopes that there will be sentiment analysis pushed out by the major firms in that field as we go.  I wonder if either campaign is smart enough to be monitoring that during the debate and if either candidate will be told to adjust anything during a break? It’s sort of the digital version of the positive/negative lines CNN usually runs based on a panel twisting dials.

Lincoln knew you can’t fool all of the people all of the time and given that there will be real-time fact checking happening concurrently tonight, I don’t think these guys will even be able to fool all of the people some of the time.  Another example of how technology has changed media and politics for the better?  I think so.  What do you think?

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Men Don’t Shop – They Buy

There was a great movie that came out in 1979 called “Starting Over.”

Cover of "Starting Over"

Cover of Starting Over

It starred Burt Reynolds as a newly divorced man and featured Oscar-nominated performances by Candice Bergen and Jill Clayburgh.  I thought of that film the other day as I read about a piece of research from the folks at  uSamp.  I’ll explain why in a second, but first the research findings, which you can read about here:

Men are more likely than women to buy a variety of products, including digital content and consumer electronics, on mobile devices.  30% of male respondents in uSamp’s study said they have bought digital content via a mobile device, compared to just 20% of women. The disparity is even wider when it comes to consumer electronics; 27% of male respondents said they have bought a consumer electronic via a mobile device vs. 8% of female respondents. Men seem to be more active on mobile devices after the purchase as well. 35% of male respondents (females: 28%) indicated that they have commented on a purchase via a mobile device, and 26% (females: 16%) have written a review of a purchase.

There is a scene in the 30-year-old movie which reminds me of why the above is no surprise.  After he gets kicked out, Reynolds’ character needs new stuff – a bed, etc.  He goes shopping by walking quickly through the department store aisles followed by a clerk pushing a cart.  He slaps items as he goes, which the clerk throws into the cart.  The point is that most men don’t look as shopping as an experience but as a task, and we all know that tech devices are great at helping us accomplish tasks more quickly and efficiently.  Men don’t “shop” – we buy.

Your primary target is something to consider as you’re thinking through the customer experience   The differences between male and female shoppers should be taken into account.  If you’re a sporting goods store,for example,  maybe spending more money on anything that makes the process more efficient (faster checkout, more visible information about products, huge store directories) is a better investment than in-store music, snazzy graphics, or clever displays.  One can carry that thinking to a web shopping experience, a sports app, or any other business.

See the movie if you get a chance, and remember the lesson even if you don’t.  Funny how research keeps echoing real life!

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