Category Archives: Helpful Hints

Seven More Fishes

I started to write our Foodie Friday post and got part way through it when I realized that I had written it before.  Seriously – I had written a nearly identical post a few years ago.  Maybe it’s a sign that it’s the end of the year and the creativity tank is almost empty.  Fortunately, the holidays always fill it back up.

Thanks Saveur!

In any event, this is the last new post before Christmas (I’ll post Monday but I’ll probably begin the “Best Of The Year” series) and I wanted to touch upon the Christmas Eve tradition of the Seven Fishes.  The earlier post is below – after reading it again I thought I got it right the first time (funny how that saves you work later on!).  To those of you celebrating, Merry Christmas.  Whether we observe the day or not, we should enjoy its culinary gift!  To wit:

Our Foodie Friday theme today is La Vigilia, the Christmas Eve tradition of the Feast of the Seven Fishes.  Now what, you might ask, does a nice Jewish boy know about such things?  Well, having spent a great deal of my youth around my best friend’s Italian mother and grandmother while they cooked, I know quite a bit.  I know that they started to prepare this feast several days in advance, as they put salt cod into water to hydrate it (there was a running battle about using milk to do that).  I know that they spent many hours over the subsequent days preparing all manner of seafood – fried, broiled, and baked.  And I know that it all was mind-blowingly good.

There’s one thing I didn’t know, and still don’t, about the Feast:  what does it represent?  Everyone knows it came as a southern Italian tradition and there are lots of theories about the number 7.  But apparently no one knows for sure and that’s the business point to end the week.

All too often in business, we do things because that’s the way they’ve always been done.  When we ask why or what does it mean, there is much head-scratching and often there’s uncertainty but both are generally followed with a shrug of the shoulders and a supposition that someone higher up wanted it that way.  I used to tell new employees that they possessed a rare commodity: fresh eyes with which to examine all of our business traditions.  They were not supposed to take “because that’s how we’ve always done it” as a satisfactory answer if something didn’t make sense to them.  Sometimes as we dug down into the “why” we figured out a better “how.”

I’m not sure it’s important that we understand the “why” of La Vigilia, but that’s an exception.  In business, everything changes pretty rapidly and the traditional ways may no longer work.  Questioning the reasons why we do certain things is a critical item on the path to success and we should encourage it.

And now, it’s off to go find some fresh fish.  Buon Natale!

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Who Is Working For Whom?

Have you ever been in a clothing store where the customers were busy stitching together the goods?  Maybe there is a guy in the corner screening designs on to T-shirts or a grandmother doing embroidery on a scarf.  How about a restaurant where the customers cook the food (OK – I have been to one of those – many Korean places let you grill at the table but still…)?

I ask this because it’s something pretty common in the digital world.  After all, what would Facebook, Twitter, Pinterest, Quora, and dozens of other sites be without the user-generated content that makes them worth a visit?  Sure, each of those sites provides the platform and the tools with which to interact, but if no one ever posted anything what would they be?

What’s triggering this are a couple of things.  First, the Instagram fracas I discussed yesterday.  Second, Twitter is deigning to let users download all of their tweets as if Twitter had anything at all to do with the content itself.  It got me thinking of all the crappy students who got paired up with smart kids in school and got an “A” because the smart kid did all the work and wouldn’t let the team fail.  The least one can do is to have an appreciation of and respect for the horse that got you here.  The platform is a “C” student – it’s along for the ride in most cases.  The importance of the content to those sending and receiving it doesn’t change based on the platform although the platform can help get it into a form that makes it more digestible.

When any of us who run businesses start minimizing the contributions our customers make to us, we’re in trouble.  In the case of many digital businesses, where the customers literally make the stuff on which the business depends, we should be thinking of as many ways to reward those folks and how to say “thank you” each and every day.  Screwing around with privacy or your data use policy or being obnoxious about using your customers as currency (even though we all know we’re being sold) is a sure way to blow up the business.  You with me?

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Wiggle Room

Maybe you’ve been playing along with the home version of Instagram‘s TOS controversy.  The interwebs have been buzzing about it for the last couple of days and since I hate to miss a party I’d like to pile on.  However, I have a bit of a different take here, so before you turn away in disgust at my blatant attempt at link bait, please read on.

Via Crunchbase

For those of you who haven’t been paying attention (or who aren’t Instagram users), the basic facts are these.  Instagram, a widely used photo-sharing application, announced it was modifying their Terms Of Service to include this language:

“…you agree that a business or other entity may pay us to display your username, likeness, photos (along with any associated metadata), and/or actions you take, in connection with paid or sponsored content or promotions, without any compensation to you.”

Pretty clear what it means in my mind but I’m not a lawyer.  Actually, since these are for users to read and understand, I shouldn’t have to be.  In any event, many users were distressed that their images could be used without their permission in commercial ventures.  As one might expect, since there are quite a few professional photographers on the service, they were among the most alarmed, and posted that they were deleting their accounts.  So did many users.

The CEO of Instagram stated the following:

“To be clear: it is not our intention to sell your photos. We are working on updated language in the terms to make sure this is clear.”

Intention?  Hmm.  Here is my take on the whole thing.  If you’re not going to do something, say so.  Don’t use careful, lawyer-like language – “not our intention”.  It makes you seem like you’re lying.  If your kid was dressing up on a school night and says “it’s my intention to stay home and do my homework”, you wouldn’t just leave it at that.  We need to be clear and honest with our customers and partners.  Wiggle room isn’t part of that.

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