Category Archives: Consulting

Food For Thought

The folks at Eater provide our food for thought on this Foodie Friday.  They ran an interesting piece on 72 ways food can change the world.  It’s a collection of brief articles from chefs, farmers, scientists, and others.  It’s worth your time.

One piece that got me thinking was an interview with a food scientist from Washington State University.  This quote, in particular about working outside of the mainstream commodity system, resonated:

If you had a big truck with twenty tons of wheat and went to the grain elevator they would look at the stuff we work with and say, “That’s purple, that’s a different shape, and that doesn’t work for the commodity systems,” which are built on the notion of a huge amount of virtually identical, interchangeable product. By focusing on non-commodity varieties, we can pay attention to things like nutritional value and flavor—things that that big commodity farmers and programs tend to not care about. For them all that matters is yield.

There’s a great business point in there for all of us. The farmers with whom the professor works think about the game differently.  Rather than allowing the vagaries of the market to dictate their product they bypass the large, proven markets and focus on aggregating niche markets.  They control their product and find buyers as opposed to bowing down before the commodity system.  This gives them the freedom to improve the product – grain in this case – since they are not growing to product specifications imposed on them.

Over time, one or more of those niche markets may, in fact, become mainstream.  In other markets we might call them “early adopters.”  It’s not hard to remember when a high-definition television, a tablet computer, or a hybrid car were niches.  The “farmers” behind them didn’t try to make a mass-market product out of the gate.  They made something better knowing that if it was good enough the market would come to them.

Food for thought!

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Filed under Consulting, food

Why Should They Bother?

If you’ve spent more than a few minutes here on the screed you’re aware of my unbridled passion for golf. As any golfer will tell you, when all else fails and your game hits rock bottom, it’s time for new equipment.  As sure as the sun will rise it’s always the tool and not the carpenter. From where does one buy that new driver that is going to solve all of one’s issues? The answer to that is actually instructive for most businesses.

A golf ball.

(Photo credit: Wikipedia)

In general, one either goes to the pro shop at your local club or to a golf store. Of late most of those golf stores are located in cyberspace. This has hurt the big brick and mortar golf chains badly. In fact, not long ago Dick’s laid off 500 PGA Pros and is scaling back its golf business.  After all, the irons are the same not matter if you’re buying them from the manufacturer (who will sell direct), a big box retailer, the golf store, eBay, or your pro shop.  Suddenly, while every brand of club is different, once you’ve decided on the make and model the club itself is the same no matter which source you choose.  This has placed pressure on margins.  In this case, as is the case in many other businesses, the internet wins every time.

The real question is why should a consumer bother going to the golf store?  In the case of Dick’s, they did exactly the wrong thing.  eBay can’t do proper club fittings – making sure the length, lie, and swing weight are right for you.  Sure, you can get golf lessons from YouTube but that’s not nearly as good as having one on one instruction.  The shop at my club will put new grips on my existing clubs, extending their life.  I’m certainly not going to mail them someplace to have that done.

In other words, every business needs to figure out why consumers should care about them – why they should bother.  Price works for businesses without a human touch.  In fact, the move toward more personalization for web-based businesses points directly to the advantage any real-world business will have: the human touch.  We’d rather speak with humans.  Don’t automated customer service lines frustrate you?  I don’t want to press 3 if my issue involves an odor of gas – I want to talk to a person NOW!

We need to think about how our brands and businesses can get consumers to care.  Otherwise we’re completely vulnerable to someone who will do what we do and sell what we do for a dollar less – free shipping included.

Make sense?

 

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Filed under Consulting, Reality checks

So 2004

I am meeting a former client for lunch today. As is the case so often, he suggested a local burger place to meet and I went to their website to check out the menu. It was a very pretty site – high quality photos, nicely written copy. Oh sure I have a few quibbles with it – why do I have to follow you on Twitter to see the specials? – but it’s a perfect example of what a site should have been about 10 years ago. Now? Not so much.

IS12SH 前面部分

 (Photo credit: Wikipedia)

What’s my beef with the burger joint (I crack myself up!) site?  It’s written in Flash.  Why is this an issue?  As you probably know, the number of smartphone users now rivals desktop.  Most of the site I work with see a large and growing amount of traffic from mobile devices.  A recent study about this stated that “Mobile is often the only tool used to make a purchase decision—this is especially true for restaurants and entertainment purchases.”

Sounds like good news unless your site is written in Flash.  You see, no Apple deviceiPhone or iPad – shows anything written in Flash.  Many Android devices won’t either unless Flash is loaded onto the phone.  In this case I tried to access the site via my phone’s browser and was prompted to load Flash.  No separate mobile site written in a programming language understood by all phones.

By leaving development – even state of the art development – as it was in 2004 before the massive growth of traffic from mobile, this place is hurting its business.  As the study found:

One data point is especially favorable for restaurants. Of the industries analyzed for this study, restaurants have the highest conversion rate from looker to buyer—80 percent. The factors that drive smartphone users to make a purchase at a restaurant after seeking information about it are:

• Right price: 15 percent
• Right brand: 18 percent
• Had a location in mind: 19 percent
• Reviews were good: 12 percent
• Close to my location: 20 percent

How is the potential customer to weigh those factors when they can’t see the site?  When mobile is 51% of your potential traffic, isn’t it worth at last SOME investment?

Have you gone to your site on a mobile device?  How did that work for you?  2014 or 2004?

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Filed under Consulting, digital media, Huh?