Thanks For Nothing

I get emails all the time urging me to win something. In a previous life, I used to send those emails as well. Because of that, I became very well acquainted with the rules that govern sweepstakes and contests. I’ve had multiple lawyers explain the three-legged stool of chance/prize/consideration to me on more than one occasion, and I’ve never run afoul of the gaming laws either here in the US or in Canada.

I thought about those rules as I reviewed an email from an electronics company this morning. The email urges me to “Get Rewarded For Sharing Your Opinion.” I had a couple of immediate thoughts that might just be pertinent to your business, whether you’re running a contest or not (BTW, I know the difference between a “contest” and a “sweepstakes” but I’m lumping them together today, OK (damn lawyers…))?

My first thought was to wonder if asking someone to write a review isn’t consideration? We used to wonder if asking for a photo or a video as part of an entry constituted consideration. My take is that even if it’s not deemed to be such by a lawyer, it is still asking someone to take some time and write a review. For some of us, writing is like breathing but for many people, cranking out a couple of hundred coherent words is grueling. Asking them to do so for a CHANCE to win a $500 gift card with nothing else as a consolation (a coupon, you cheap bastards?) seems like an unfair trade-off.

More importantly, the headline on the company‘s landing page is “Your Thoughts, Our Thanks?” Really? Unless you dive deeply into the fine print of the rules, you might not realize that unless your review contains a very specific phrase it won’t be counted as a contest entry. That won’t, of course, stop the company from using it in advertising and by entering, you’ve signed away all rights to it as well as the right to contest the company’s use of it and your name.

The bigger point is that the company is positioning this as a “win-win“:

Write an honest review and you’ll automatically be entered for a chance to win $500*. How’s that for a win-win?

It’s not, actually, You win. You get the content you can use to sell your products. A consumer might win but the vast majority of them will send off the review and get bupkis, maybe not even an entry if they haven’t read the rules carefully. You’re awarding cards every two months (and by the way, your entry doesn’t count after the two month period in which it was received). $3,000 over the course of a year for an important type of social proof – consumer reviews seems awfully cheap on your part, particularly when most of what you’re selling costs hundreds of dollars.

We can’t ask our customers for something beyond buying our products without offering something in return. Don’t hype a relatively low-level reward that’s not universally available to everyone supporting your brand when all you’re really offering is a fuzzy “thank you.” Your thanks? Thanks for nothing in this case. Do you agree?

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