Monthly Archives: June 2014

Anthems

The World Cup is my favorite sporting event and one of the more interesting parts of it relates directly to our TunesDay theme.

Español: Equipos de Paraguay e Italia en el mo...

(Photo credit: Wikipedia)

Every match is preceded by the national anthems of the teams involved and those are our topic today.  Why I think this event is so great is, in part, due to the national fervor it stimulates.  Here in the U.S., I think it’s doubly so for those who are following it.  After all, in addition to rooting for team USA, nearly all of us are from somewhere – we’re a nation of immigrants, right? – so there are at least a couple of teams we’re following.  For those of us who love the game, we pay attention to the best teams in the world as well – Spain, Germany – actually, I won’t miss watching ANY game if I can help it. We hear a lot of anthems – more so than at the Olympics where we only hear those of the gold medalists.

Putting on our marketing hats for a second, national anthems are a form of audio branding.  In commercial terms, audio branding is supposed to unify an identity (think NBC’s chimes, Intel’s audio tags, McDonald’s jingles, etc.) as well as bring certain brand attributes to mind.  I think the better anthems do that as well.

One of the best is that of France – La Marseillaise.  Its lyrics evoke revolution, conflict, taking up arms against tyranny, preparing for a fight – pretty good in a sports context – set to one of the world’s great tunes.  By contrast, the Spanish anthem is a march that has no words and which isn’t in my mind particularly Spanish-sounding.  Some – like Germany’s – were songs written by famous composers (Haydn) to which nationalistic lyrics were later added.  Others (like the USA) were poems first that were sung to popular songs (“To Anacreon in Heaven” in this case, a popular British song).

There are songs about the monarch, the countryside, the strong will of the people and yes, even about a flag.  The business point today is that obviously an anthem – audio branding of a people – can relate to almost anything.  It’s meant to be a signature and perhaps to inspire.  So ask yourself this:  what’s my business anthem?  What does my brand sound like?  As my team lined up before a crucial meeting, what song would we write or use to represent us?  What message would it send out to those standing (it is an anthem, after all) and listening?  Give that some thought as you get ready for the next match.

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Filed under Music, Thinking Aloud

Canada Gets It Right

I’m not a lawyer and I don’t even try to play one on TV.

English: Supreme Court of Canada building, Ott...

(Photo credit: Wikipedia)

That said, the screed today is one citizen’s view of something that happened with our neighbors to the North and why I think it should serve as an example for us.  As has been happening here, the Canadian government is trying to expand the scope of warrantless, voluntary disclosure of personal information via digital.  There are bills before the legislature which would permit many of the same activities that have been occurring here for years to go on in Canada.   These include the warrantless disclosure of data to law enforcement as well as immunity from any criminal or civil liability  for companies that do so.  The Canadians are also considering allowing organizations to disclose personal information without consent (and without a court order) to any organization that is investigating a contractual breech or possible violation of any law.  Read that carefully – ANY organization – including non-governmental.

The other day things changed:

The Supreme Court of Canada issued its long-awaited R. v. Spencer decision, which examined the legality of voluntary warrantless disclosure of basic subscriber information to law enforcement. In a unanimous decision, the court issued a strong endorsement of Internet privacy, emphasizing the privacy importance of subscriber information, the right to anonymity, and the need for police to obtain a warrant for subscriber information except in exigent circumstances or under a reasonable law.

Revolutionary?  One might think, except we’ve had a similar law on our books for a hundreds of years.  It’s called the Fourth Amendment and it protects each of us from unreasonable searches and seizures.  It also states the government must have warrants which are specific as to what the search is about.  No fishing trips permitted.  I’ll wait while the lawyers tell me I’m missing nuance and maybe I am.  That said, I’m outraged and sickened by what has been occurring with much regularity over the last 13 years and the fact that companies are complicit in allowing fishing trips by government.  It’s just as bad in my book that businesses grab data from users without explicit permission nor do they disclose what data is taken, how it is to be used, and when it is sold to third parties.

Today isn’t meant to do anything except call your attention to the issue.  If you’ve not been paying attention to it you should.  No one can enter your home without permission or a warrant.  Why would you allow them into your digital home without either?

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Filed under digital media, Huh?, Thinking Aloud

Cooking Trolls.

Our Foodie Friday Fun this week deals with cooking trolls.

English: Troll Federlandese

(Photo credit: Wikipedia)

Of course I don’t mean actually cooking them but then again those evil creatures don’t actually exist either.  Restaurants – and every other business – have to deal with negative reviews in social and other media.  Sometimes they’re warranted and sometimes they drift over into troll-dom.  Today’s screed is about how one restaurant owner handled a troll and hopefully we can all learn a little something from his method.

As the folks at ABC reported:

After a customer posted a review on UrbanSpoon — which has since been deleted — requesting that the servers show more skin, owner Daniel McCawley took matters into his own hands.

“It was brutish. I was upset. I’m a father of a 12-year-old girl and I’ve got five sisters,” McCawley said. “The way that women are treated is pretty personal as far as I’m concerned.”

He did show more skin by offering a potato skin special. 100% of the proceeds will go directly to the West Virginia Foundation for Rape Information Services.  Clever, non-confrontational, and it generated a ton of positive buzz for his business.  That’s the right way to handle this sort of thing.  Suing the trolls (if you can find out their real identities), forcing review sites to delete the negative reviews, or responding in kind with defamatory comments about the poster do nothing but make you appear small.  My lawyer friends would tell you that it also opens you up to a series of legal issues when you start making allegations.

We forget sometime that if we serve 10,000 people and make 99.99% of them happy, there is still one unhappy customer.  In fact, some people who post these reviews had a great experience but, like the idiot above, find something about which to complain.  You can ignore it (which is probably what I would have done in this case) or use it to do something smart to cook the troll (which is where the owner proves he’s smarter than me!) or choose to jump down into the mud with them.  Your call.

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Filed under food, Helpful Hints