Monthly Archives: August 2008

Context!

I received some books today as gifts (OK, it’s my birthday and that’s a subtle way of working it in!).  One of them is called Screen Doors and Sweet Tea.  It’s book with a ton of southern recipes which I’ll being cooking my way through ASAP.

Why is this of interest to you?  Because what’s so great about this book is the story that goes with nearly every recipe.  Rather than the traditional blurb at the beginning of the book which informs you of the chef’s fabulous experience and unimaginably great food, this book has a piece to go with nearly every page.  The stories are every bit as good as the food they discuss and make this book a worthwhile read even if you never cook anything out of it (or can’t cook at all).  The stories give the food context.

Context is something that’s often lost these days.  Companies seem very focused on the “how” or “what” but not often enough on the “why”.  How many presentations have you sat through that talk about a company and how they were funded, their great technology, their business but don’t hear a damn thing about how all this great stuff helps YOU, their customer?  Context is what takes “that’s nice” or “interesting” to “WOW – I NEED THIS.”  Context is relevance.  People like to know that you’re talking TO them, not AT them.

Check your context – it will make what’s good about what you’re doing great.  The recipes are good and interesting – the stories make them jump off the page.

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Filed under food, Helpful Hints, Thinking Aloud

Patience

Big Brown won the Haskell Invitational yesterday.  For those of you not into horse racing, Big Brown won the first two legs of the Triple Crown this past May and failed miserably in the Belmont Stakes.  Yesterday’s win, while against a weaker field than the Belmont, was a win in a stakes race nevertheless and put to rest a good chunk of the doubts about this horse’s ability.

I bring this up because this is typical of what goes on in the sports world as well as the business world (maybe politics too but we don’t go there in this blog!).  An athlete or business person puts on some unbelievable performances and is elevated to “all time great” status immediately.  Maybe they repeat the performance for a little while at the same superlative level.  Then, they stumble.  The media, the public, maybe their peers give up on them.  They question if the prior performances were due to luck or drugs rather than ability.  Finally, like Big Brown, the former star puts on a good performance – maybe not at the superlative level of before but certainly good enough to demonstrate that the earlier performances were not flukes.  Big Brown is one example, Michelle Wie is another (although she really should have played in the Women’s British Open this past weekend and not against the men).  One can argue Dale Jr. is another.  I can cite a number of examples in business.

If you’ve read this blog before, you know that I believe in making rapid, informed decisions especially when dealing in areas such as digital that are constantly changing.  However, there is a difference between making a rapid decision and making a rash decision.  Rash decisions ignore prior facts and are delivered in a tone of “this is written in stone.”  Writing off anyone on the basis of a single poor performance is rash.

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Filed under Reality checks, Thinking Aloud

Step Away From the Tower

It’s August!  When I was a kid, many of my friends’ birthdays, and mine, fell within a 10 day span in August.  We’d have a week of non-stop birthday parties and each day some unlucky mom got a bunch of boys tearing up her house and yard.

When I was 10, my mom decided it would be a good idea to take us all to the World’s Fair which was going on in NY at the time.  It took place in Flushing Meadow Park where the tennis facility is now.  That big globe – the Unisphere – you see on the tennis coverage sometimes is a relic of the Fair, one of the few that remain along with the NY State Pavilion, or as we call it in my family, the scene of the crime.

My mom doesn’t deal well with heights and of course all the little boys had to get up in the NY Pavilion RIGHT AWAY so we could see the whole fair.  We ran from the elevators as we got up there, up a flight of stairs to a higher level while my mother put a bear hug on the center support of the towers.  There she stayed while we ran around upstairs.  She was nowhere even close to the edge but the mere thought that she might get close scared her.  Eventually she sent a Boy Scout up after us because she couldn’t move.  I don’t know if she thought she was going to fall or the tower was going to fall but she was hanging on either way.

Cute, but of course it reminds me that our fears can often paralyze us.  Many executives cling to that center tower while there is a glorious view right upstairs.  Sure, the walk up may be a little scary but it’s usually safer than you think.

In digital, safe is dead, I think.  The business will be gone before you realize that there are guard rails all around you and act.  Stupid is just as dead, so the trick is to take smart risks based on the best information you have.

It’s a lot of years later and the tower is still there (so, thankfully, is Mom – here, I mean, not at the Tower – we got her down!).  The smart risks haven’t all worked out but they’ve made for a great view most of the time.

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Filed under Consulting, Thinking Aloud