Tag Archives: Marketing and Advertising

No Clue

You are probably aware the there is a war being fought in the world of digital advertising.  Unfortunately, the combatants are publishers and their readers who use ad blockers.  With the release of iOS9, which supports ad blockers within Safari, the fighting escalated to another level.  I’ve written a number of posts on this topic, why users are using blockers, and how screwed up the advertising-supported world of digital media has become. This is not going to be another one.  Instead, just as every war has “collateral damage”, I want to focus on a side effect this war is having, one that is causing harm even to sites (like mine) that are ad-free.  

Simply put, ad blockers have the effect of throwing the baby out with the bath water.  They often will “break” sites, leaving them unreadable or unusable.  More importantly, even if the sites render correctly, ad blockers will often block the analytics – Google Analytics or Adobe Omniture – that most sites use to measure traffic and other things.  That means that it becomes difficult, if not impossible, to get an accurate measure of which content users like, what’s useful, how the site is performing technically, how to optimize the viewing experience based on browsers, etc.  Publishers have no clue.

I’ve admitted before that I use both Ghostery and Privacy Badger.  That said, I do whitelist Google Analytics and Omniture so that sites I visit know that I’ve been there. I’m not proud that I block most of the ads, but I’m also not a fan of what many sites have done with respect to commercial loads, pop-ups, rendering speed, and  constant remarketing.  If, as is being talked about in some places, many publishers band together to collectively block their sites to people who don’t want to give some value in return (check out The Washington Post’s actions), I’ll either make a site by site judgement with respect to whitelisting them (as I do some ad-supported sites now that carry reasonable ad loads and aren’t a mess) or I will find the content elsewhere.  I understand their position; hopefully, they care about mine.

Where I do draw the line, however, is with the analytics, and if you use an ad blocker I’d ask you to think about letting sites measure traffic.  Your privacy is still maintained (yes, I’m aware it’s possible to track individuals across sites but that’s the exception) and you’re providing some value in return for the content you’re receiving. It’s a small step towards avoiding collateral damage while this war rages on.  You with me?

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Filed under digital media, Thinking Aloud, What's Going On

Changing The Weather

There was a piece on CNN’s site last week that dealt with some changes happening at The Weather Channel. I don’t know about you, but that’s one of the channels I find pretty indispensable, even though my cable service provides a 24/7 local traffic and weather channel too. Over the years, I’ve noticed that the folks at Weather have been adding weather-related programming, and it’s frustrating when you turn on the channel to get an update only to see “Fat Guys In The Woods” or some other canned stuff in lieu of live weather. Apparently, other have noticed as well and Weather is reacting. What they had to say is instructive for all of us, no matter what our business.

Winter of 1946–1947 in the United Kingdom

(Photo credit: Wikipedia)

According to the article, they just announced layoffs:

About 50 of the channel’s 1,400 employees will be leaving. The plan calls for a singular focus “on our unique strength — and that is the weather.” With the cable channel bundle coming under increasing pressure, and “skinny bundles” becoming more common, “it’s inevitable that channels will be cut,” Weather Company CEO David Kenny said in an interview. With this in mind, “we need to be really clear who we are,” Kenny said.

That’s the business point.  There is always the temptation to expand the meaning of our brands.  As we’ve discussed before, we’re not really in control of that meaning anymore: the consumer is.  What The Weather Channel did was to dilute the meaning of the brand, which in this consumer’s mind was live weather and analysis.  I realize that when it’s a sunny day everywhere there isn’t a lot to say, but it’s possible to bring in non-live segments (not programs) while preserving the core identity.  When the channel was taken off DirecTv for a few months, suddenly someone realized that they were no longer indispensable and the basic business model of subscriber fees was put in jeopardy.  Not good.

Ask yourself what is working for your brand.  What does it mean in consumers‘ minds?  You can’t alienate or confuse them while you try to grow the brand’s meaning.  As the man said, be really clear about who you are.  Make sense?

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Filed under Consulting, Huh?

CPT

Making sense of data is really hard, and making sense of data from multiple sources which report in different ways is damn near impossible. Once again, we in the world of marketing are our own worst enemies, I guess. We could learn from our friends in finance.

Pick up any financial report and you’ll see the same statistics, generally reported in the same manner. That manner is GAAP – Generally Accepted Accounting Principles. While CFO’s and analysts have a little leeway within those principles, usually when you look at a piece of data for one company, something labeled the same way for another company means the same thing.

Not so in marketing. I mean, we do try. CPM has always been a measure of efficiency in media. The problem is that there are lots of ways to get to that number, especially in digital. Number of banners displayed? Number of viewable banners displayed? Should it just default to the impressions for which I’m being billed or do I want to factor in things such as actions taken (clicks, etc.)?

I think we need something like a Cost Per Touch metric. This would something standardized and would factor in the number of touch points across all media. An engagement on social media is counted just as is a video watched (you can decide the relative values of each). Actually, I don’t care what we call it but we need something akin to GAAP in the world of marketing data – something that can align web analytics, SEM numbers, social touch points, customer service, etc. Something that can help us to make sense of all of those disparate sources of big data.  Once we’ve standardized all of these things, all the other activities which depend on them become more efficient and productive.  Of course, it also means that there isn’t anyplace to hide since we can’t manipulate the numbers past a certain point.

Your thoughts?

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Filed under Consulting, Thinking Aloud