Tag Archives: Marketing and Advertising

2, Not 250

I was listening to one of the many podcasts to which I subscribe yesterday. The speaker was rambling on about the subject of content generation and he said something that made me rewind the podcast so I could be sure I heard him correctly. He was opining that the only reason that companies are spending money on content creation today is to generate data.

His statement made some sense. After all, brands today don’t think of themselves as sponsors of other people’s content. They’ve been sold on the idea that they need to have their own content creation hubs which can populate multiple channels such as Facebook, Snapchat, and Twitter. I encourage that in some ways with my clients since who knows the brand better than the brands themselves?  Who better to speak in the brand’s voice? Who ought to know the customer and the customer’s interests and to reflect those perspectives in their content? But in retrospect, I couldn’t disagree more and here is why.

I might be way naive about this, but I think audiences want to be educated and entertained. I don’t think they want to be tricked into being tracked and giving us data. I think when they are offered a list, that list ought not to be on 25 pages so as to squeeze out every last page view and ad exposure. I think they want to feel emotions – awe, wonder, joy, excitement, rage – and not just kill time. When I read articles about how I can create titles (People love lists! People love “epic”!) to lure people to my blog, I get sad.  I understand that many people are intellectually lazy.  I get that there is a reason for the use of TL;DR as a standard retort on the web but maybe that’s a commentary of what passes for most content these days rather than on the specific content.  People have become overwhelmed by crap and they’re weaning themselves off that crapacious diet by minimizing consumption.

I don’t think greatness is anything is measured by the volume of consumption or traffic numbers.  Thre are still fewer iPhones in the world than Android.  There are still fewer meals served at Per Se than at McDonald’s.  If we all do our best not to post 250 times a day but to post 2 great, enlightening things – however long that enlightenment takes – maybe we can stop the downward spiral of attention spans and intellectual curiosity.  If “stupid is as stupid does”, how about we upgrade what we do?

 

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Filed under Helpful Hints, Huh?

A Thought About Budgeting

Where are you in your annual planning cycle?  The end of March always seemed to be a time when I would have to begin looking at marketing budgets for the upcoming fiscal, so I had a thought you might want to keep in the back of your mind if you’re entering the process now.  It will be worth thinking about if you plan later on as well.

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Many of us spend a lot of time looking at the plethora of marketing channels available to us.  Mass media such as TV, more personalized media such as social, and very specific, time-based media such as search tend to dominate our thinking.  That’s the pattern I see with many of my clients at least, and it might be where you are as well.  It’s probably misguided thinking, however.  The reality is that how our customers want us to communicate with them is via email:

MarketingSherpa commissioned an online survey that was fielded August 20-24, 2015 with a nationally representative sample of U.S. consumers. We asked consumers, “In which of the following ways, if any, would you prefer to receive regular updates and promotions from companies that you are interested in doing business with? Please select all that apply.”

After summing up the numbers of consumers who prefer email at a frequency chosen by themselves and email at a frequency set by brand, email emerges as the most preferred way to receive updates and promotions (60%). Notably, subscribing to receive emails at a frequency consumers choose is twice as popular (49%) as subscribing to receive email at a company’s pre-determined frequency (24%).  Email is perhaps unexpectedly followed by snail mail (49%), leaving visiting the company’s website in third place (38%).

In other words, we need to stop thinking in terms of what’s new or what’s sexy and focus on our customers’ wishes.  While you’re spending your time trying to get them to follow you on social media (where the algorithms of the services will probably hide your message anyway), your customers are reading something meaningful.  You should be spending your time – and resources – on re-engaging your email database, building up open and response rates, not blasting out messages that fall on deaf ears.

Something to think about?

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Filed under Consulting, digital media, Helpful Hints

How’s That Going?

Sometimes when I meet people and they describe their work lives to me, I’ll listen as they tell me what they’re doing and then follow up with a simple question: “how’s that going for you?” You’ve probably done something similar, and I bet that you rarely get “I don’t know” for an answer. I certainly don’t, and it concerns me when I do since how can you not have some feeling about so important a topic that occupies much of your waking day? 

What made me think of that was a report put out by the folks at Rundown. It took a look at how companies feel about their content creation process and the subsequent content marketing. It’s instructive to any business regardless if you’re doing content marketing or not. You can look at a summary of the report here.

Almost 80% of the surveyed content marketers agree or strongly agree that their team “makes awesome content that our audience loves.” That’s great, except for that pesky follow-up question – “how is it going?” You see, 52% of these same people disagreed that ” My team has a clear understanding of what works and why.” 55% disagreed that they knew how much each type of content costs to produce, and an astonishing 82% disagreed that they have a good understanding of the ROI on the content creation and marketing investment.

I’m not going to pontificate about in which activities a business should or should not engage.  I will say, however, that no matter which ones they are, it’s imperative that there is a handle on costs as well as some measure of ROI.  I am cringing as I think about answering any of the people for whom I worked with “I don’t know” when asked about what something cost or how it was impacting our goals (revenue, engagement, whatever).  Resources are precious.  So are measurable, actionable data about the results of activities we undertake using those resources.  Saying you make “awesome content” (or anything else) doesn’t resonate with me unless part of “awesome” is moving the business forward.  You?

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Filed under Consulting, digital media, Huh?