Tag Archives: facebook

Charging Facebook

I’m a believer in things repeating themselves in business, even if they take slightly altered forms or use up to date technology.  It’s an offshoot of my mantra about not confusing the business with the tools, I guess.  In any event, I got to thinking about a tidbit I picked up while going through my news feeds the other day.  It turns out according to SimpleReach, a distribution analytics company, referral traffic to the top 30 Facebook publishers  plunged 32 percent from January to October. Among the top 10, the drop was 42.7 percent.  The drop was confirmed by other analytics sources as well.  This, of course, got me thinking about cable operators and television networks.

Facebook logo Español: Logotipo de Facebook Fr...

(Photo credit: Wikipedia)

Like a cable system, a social network is a big, empty pipe.  It creates a method for distribution and little else.  All of the innovation at a social network is focused on improving that distribution and not on the content.  Back when the web started, publishers plugged right into the web and promoted like crazy to get “viewership.”  What Facebook and other social networks (read that as gatekeepers) have done is to take over much of the traffic creation.  This is exactly what happened when the world shifted from over the air broadcasting to cable, but there as a big difference.

In two words: affiliate fees.  This is compensation paid by the operators to the program providers.  It can run from pennies per home to $7+.  That’s per home, per month.  It’s a pretty strong reason why most “TV” content is only available with the blessing of a cable carrier (TV Everywhere).  Why would the publishers (content providers, a.k.a. TV nets) want to disrupt that business model, especially when the can supplement those dollars with ad revenues?

Back to Facebook.  Publishers spent several years building content islands on Facebook, only to have Facebook revamp their algorithm and sent less traffic.  The problem is this:

With social media driving over 30 percent of all traffic to publisher websites and Facebook delivering 75 percent of that social traffic, no publisher, from BuzzFeed to The New York Times Company, can afford to skip using Facebook as a means to promote its content.That gives increasing leverage to Facebook, which is able to greatly influence the prominence and visibility of publishers’ articles in the News Feed of its users.

So here is a prediction, one that might not happen for a couple of years, but one that I think, based on the history of cable TV, will occur eventually.  Content providers are going to charge Facebook.  I’m not talking about sharing ad revenues; I mean the digital equivalent of affiliate fees.  Someone will bite the bullet – a big guy like the Times or HuffPo or maybe BuzzFeed – and tell Facebook to pay up.  Maybe they will take technical measures to prevent their content from being shared there but they won’t publish it themselves.  One publisher gone is not a big deal.  Many publishers gone means an empty pipe, and that means fewer users and fewer ads sold for Facebook.

What do you think?

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Filed under digital media, Thinking Aloud

Choosing Ignorance

Ever had some fact creep up on you and scare you to death? I have had that experience this morning. It’s particularly disheartening because we’re coming up on an election year here in the US and one would hope that people are paying a bit more attention to the news than usual as they seek out facts and the information they need to make decisions. No, I’m not going down the political road. The point I’m going to make is about business, but I find it disturbing outside of business as well. Let’s see what you think.

Business Information Systems

(Photo credit: Wikipedia)

An organization called the Media Insight Project, which is an initiative of the American Press Institute and the Associated Press-NORC Center for Public Affairs Research, conducted some research on how Millenials get news. The headline coming out of the research is that the vast majority of Millennials, people who are ages 18 to 34, regularly use paid content for entertainment or news.  53 percent report regularly using paid news content — in print, digital, or combined formats — in the last year.  That goes against the conventional wisdom that younger people won’t pay for content.  While that is a significant finding, in my mind it buries the lede, which is this:

Among those Millennials who say keeping up with the news is very important to them, only half personally pay for news content. And, even among Millennials who do pay for news, free services like Facebook and search engines are their most common sources for obtaining news on many topics.

In fact, as the study looked at different types of information, Facebook was cited most often as the source for national and political news, social issues, as well as crime and public safety even among those people who pay for news content.  Given that what you see on Facebook is based on an algorithm that reinforces your current attitudes and likes, and is NOT meant to provide you with an unbiased world view, this is pretty dangerous in my mind.  It’s a business problem as well.

Just because some Millenials make an effort to have the broader, less tilted sources of news and information available to them by paying, there is no requirement that they listen to those sources.  It’s not really enough to find the information if you’re going to choose to ignore it.  That’s as true in business as it is outside of the business world.  A younger adult’s willingness to pay for news is correlated with his or her broader beliefs about the value of news, the study found.  Your willingness to seek out business information – even paying for it – should also imply that you’re willing to pay attention and not just pay lip-service.  Are you choosing to do so, or are you choosing ignorance?

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Filed under Huh?, Reality checks

What’s Up?

You might have heard about the latest information from the Pew Research Center about how most of us seem to get our news these days.  If the study is accurate, you might even have heard about it on Twitter or found it in your Facebook news feed.  You see, according to the study, clear majorities of Twitter (63%) and Facebook users (63%) now say each platform serves as a source for news about events and issues outside the realm of friends and family. That share has increased substantially from 2013, when about half of users (52% of Twitter users, 47% of Facebook users) said they got news from the social platforms.  

What makes me a little nervous is what the Pew folks go on to say:

As more social networking sites recognize and adapt to their role in the news environment, each will offer unique features for news users, and these features may foster shifts in news use. Those different uses around news features have implications for how Americans learn about the world and their communities, and for how they take part in the democratic process.

Having worked with professional reporters and journalists, I can tell you that they don’t just report what they see since sometimes appearances can be deceiving.  The problem, both in journalism and in business, is that instant analysis is often wrong – who can forget CNN, The Boston Globe, and others having to retract reports around the Boston Marathon bombing?  When the reportage is immediate from many people who are untrained in evaluating information (what’s the source, how reliable, etc.), the chances of something being way off base increase dramatically.  Couple that with the built-in selectivity, in the case of Facebook, of algorithms which filter what you see unless you dig a little and one can see how “news” found on social media can easily be “rumor.”

I think social media can play a valuable role in surfacing breaking stories.  Twitter is soon set to unveil its long-rumored news feature, “Project Lightning.” The feature will allow anyone, whether they are a Twitter user or not, to view a feed of tweets, images and videos about live events as they happen, curated by a bevy of new employees with “newsroom experience.”  This is a good thing, in my opinion.  What’s not is accepting what we see there as gospel until there are multiple, professionally trained sources weighing in.  Yes, sometimes they’re wrong (see above), but when they don’t try to compete with the instantaneous stuff found in non-professional sources, they generally get it right.  What do you think?

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Filed under Reality checks, Thinking Aloud