Tag Archives: Advertising and Marketing

Looking For The Truffles

This Foodie Friday I’m going to run the risk that I’m going to burst a balloon. If you received some truffle oil as a holiday gift, the odds are overwhelming that there isn’t any truffle in your truffle oil. That’s right: much like true extra virgin olive oil, which is generally often neither “virgin” nor “olive oil,” truffle oil is generally some sort of oil infused with something called 2,4-dithiapentane. Sounds yummy, no? As Tony Bourdain said, truffle oil is “not even food! About as edible as Astroglide and made out of the same material.”

Norcia black truffles.

Norcia black truffles. (Photo credit: Wikipedia)

I should not really be the real bearer of bad news here. As far back as 2003, publications were reporting on this and the NY Times did a piece last September on it that was widely read in foodie circles. You might think I’m going to use this as the jumping off point for another rant about deceptive advertising, and as appealing a thought as that is, I’m heading in another direction. Much like the “Where’s The Beef” question, seeing truffle oil on a grocery shelf (heck, even Walmart sells EVOO with “truffle aroma”) makes me wonder where exactly the truffles are. Real truffles in oil don’t last long, you know, so they’re probably not in things that sit on a shelf.

Come to think of it, vanilla extract has the same issue. Much of what you see in the stores isn’t real vanilla and there’s no vanilla in most vanilla things, but vanillin, a chemical compound. Unlike truffles, you probably can buy the real thing at your local store but it’s not 98 cents a bottle, believe me.

What does this have to do with your business, other than making you feel as you did when you found out there isn’t a Santa Claus or Easter Bunny? More than you’d think, actually. When you put up a sign or create a website that announces you as a service provider of some sort, people have an expectation that you can, in fact, provide said service. When you advertise a product, customers expect that the product will do what you say it will. They don’t want to have to look for the truffles nor do they expect that what they’ll find will be fake or something that mimics the real thing. If you’re selling your expertise, have some, even if it’s narrow. I’m surprised sometimes when I speak with people who claim to know something about a piece of this crazy business world how little they actually do know. They might have read a book and can fake their competence, but there really isn’t a truffle there.

A vanilla-flavored extract isn’t the same as vanilla extract. Truffle flavored oil assuredly has no truffles. Make sure there is validity in whatever you’re claiming to be or much like olive oil brands and truffle oil distributors are being sued (there were “four class-action lawsuits filed in New York and California accusing Trader Joe’s, Urbani Truffles, Sabatino and Monini of fraud of ‘false, misleading, and deceptive misbranding’ of its truffle oil products'” you’re heading for big trouble.

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Filed under Consulting, food, Huh?

What Has Happened?

Maybe it’s because the start of the year is also a time of reflection, but I continue to be appalled at the state of the online advertising business. It’s not so much about the fact that 2 players – Facebook and Google – gobble up the majority of money spent. In fact, in terms of ad revenue, Facebook by itself is twice as big as the newspaper business, according to eMarketer, and will be bigger than the entire print business shortly. Google is twice as big as Facebook. There’s a third player – Amazon – on the way to suck up a huge share of the ad pot as well.

While that isn’t the problem, it does mean that the rest of the industry is fighting over relative crumbs. When you’re desperate, you might do things that you know are wrong or foolish and that’s where I think we are. In fact, I think we’ve gone way over the line from foolish to criminal.

Some examples. Yesterday while I was reading an article via the web browser on my phone, up popped the screen you see on the right. Those of you who have an Android phone know that what you see looks very much like the Google Play store and it seems as if there is a critical app update I need to make. It is an ad, of course, trying to get me to install what I assume is malware. Had I not noticed that it was in a web browser and not in the native Play Store, I just might have clicked.

This is why the online ad business is doomed or at least the part that’s outside of the big 3. On the consumer side, people are forced to use ad blockers to prevent malware from infecting their devices as well as interrupting their tasks with annoying popups. On the business side, publishers keep pushing ads knowing that some percentage of them are scams or worse yet unable to do anything since in many cases they’re not the ones selling the ads. They’ve offloaded that to third parties and 74.5% of US digital display ad dollars transacted programmatically will go to private marketplaces and programmatic direct setups.

Speaking of those third parties, they might just be the worst thieves in the bunch. They claim to be there to help publishers increase revenues or marketers to buy efficiently yet they inject numerous fees, both known and hidden, into the process, siphoning off at significant (upwards of 25%) amount of the available money in the transaction. Those hidden fees, by the way, might just violate any number of local and federal laws.

So what has happened to the ad business in which I grew up? What has happened to agencies being honest brokers and nearly full transparency on all sides? Where is someone in the ad chain (looking at you, ad networks) saying “no” to scams, malware, and the other crap that serve no purpose other than to encourage adblocking or to harm someone? Anyone?

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Filed under digital media, Huh?

Actions And Words

I’m a believer in watching what people or organizations do as opposed to what they say. Words are too easy while actions are often difficult. Words can also distract from actions that belie the message the words are attempting to convey.

English: This icon, known as the "feed ic...

(Photo credit: Wikipedia)

No, that’s not a political statement (although feel free to take it as one). It’s more a response to a couple of things that happened this morning while I’ve been going through my morning email. Like you, I subscribe to quite a few newsletters as a simple way to stay on top of industry news and developments in technology. I also use a newsreader (Feedly, which I highly recommend) to digest dozens of websites in a brief period of time.

I was reading a newsletter from a respected site for digital mavens. It tries to help those of us on the digital side of things to grow our businesses. The lead article in this morning’s newsletter caught my eye. It was about strategy and leadership in data and actually was important enough for this organization to use it as the subject line in today’s email. I read the blurb and clicked on the “read more” button. In response, I got a “404 Not Found” error. The redirect URL was empty. I tried clicking the headline and that did, in fact, get me to the article, but the call to action wasn’t the headline. What happened here was just someone being sloppy.

The same sort of thing happened when I clicked on an article in my RSS feed. The article headline – about some people receiving promotions at a former competitor – got my attention so I clicked through to read the article. Whoever set up the RSS feed for the publication had this link click through to the publication’s homepage, and the article I wanted was nowhere to be found. I’m not sure if this is willful or sloppy but, as in the previous example, it’s a bad user experience and makes me less likely to click through in the future.

Broken links suck. Besides frustrating the reader they carry an SEO penalty. They’re also easy to check – there are several free tools to do so. Misleading links – or headlines/teasers for that matter – are just as bad. While they might not hurt your search ranking they will hurt your reader. Which really leads me full circle to actions speaking louder than words. If you claim to be a leader in digital marketing, you can’t put broken links into your newsletter. If you claim to be serving the advertising and marketing community, you can’t serve us by forcing us to look for the useful information with which you’ve teased us. The same holds true for any business, by the way. Customers see what you do and that makes it easy to discount whatever it is you say. Does that make sense?

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Filed under digital media, Huh?