Free Business Idea!

This week’s Foodie topic has to do with my home away from home, the supermarket (head faked you there – it’s not the golf course!).  I don’t know about you but I seem to spend more time dodging folks yakking on their cell phones than I do perusing the specials as I’m pushing my cart around.  While it’s an almost infinite source of comedic relief, it also can be frustrating when items I need are blocked by someone checking their email or confirming a recipe with home base.  Of course, to me that’s a missed opportunity.  Let’s see what you think.

The interior of a T & T store

(Photo credit: Wikipedia)

I rarely go to the market with a menu in mind.  As my wife is sick of hearing, my philosophy is “let’s see what looks good” and building around that.  Once I’ve sorted out the best looking proteins and produce, I will often fire up a favorite recipe app to find inspiration and a bit of guidance (and yes, I stand off to the side and not in an aisle).  What’s missing in this app is the free business idea but it also points to something we all might consider as we’re developing new products.

None of the recipe apps I’ve found are integrated with their locations, meaning the store.  Wouldn’t it be great if the store’s price, inventory, and aisle data (where in the store the product is) could come up as part of the shopping list generated by the recipe?  I can’t tell you how frustrating it is to settle on an idea and then find out the store doesn’t have a key ingredient or they’re out of stock or it’s very expensive or I just can’t find it.

I can hear you telling me about the obvious problem:  all the various food companies and supermarket chains would have to cooperate to produce a common set of data, and why would they do that?  Why should Stop & Shop let Shop Rite see their pricing and inventory (as if it was a secret)?   Because it’s the right thing to do for the customer, and that’s the business point we always must consider.  The reality is that these chains don’t compete that much on regular pricing – a lot of it is on location and specials.  Moreover, if the app is designed to help the customer already in the store, so the cooperation is unlikely to cost much.

If you know of such an app, that integrates recipes with store information, please let me know.  Some smart chain will produce one that’s chain specific; we’d all be better off if there was something universal.  Who’s going to step up and take the free idea?

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It’s Not ADD, It’s Technology

Time published the results of a study on media habits and the proliferation of mobile digital devices.  If you do decide to click-through and read it, be prepared to be disturbed.  I was.  Then again, I’m what is called in the study a “digital immigrant” – someone who picked up mobile technology in his adult life which was, of course, when it was invented.  Digital natives are those who grew up with the technology.  Since we’re all about being helpful here (and since if you’re under 30 your attentionis likely to wander in about 5 seconds according to this), let me post some of the key findings:

Nokia N8

Photo credit: Wikipedia

  • Digital Natives switch their attention between media platforms (i.e. TVs, magazines, tablets, smartphones or channels within platforms) 27 times per hour, about every other minute.
  • Because Digital Natives spend more time using multiple media platforms simultaneously, their emotional engagement with content is constrained. They experience fewer highs and lows of emotional response and as a result, Digital Natives more frequently use media to regulate their mood – as soon as they grow tired or bored, they turn their attention to something new.
  • More than half (54%) of Digital Natives say “I prefer texting people rather than talking to them” compared with 28% of Digital immigrants
  • One major implication of these findings is that Digital Immigrants are intuitively linear – they want to see a beginning, middle, and end to stories. For Natives, stories still need a beginning, middle and end, but they will accept it in any order. Digital Natives are subconsciously switching between platforms and can pick up different pieces of a story from different mediums in any order.

Let me add some random points from an article on A.D.D., which seems to be running rampant among young folks:

  • (ADD) is characterized primarily by inattention, easy distractibility, disorganization, procrastination, and forgetfulness
  • Often has trouble keeping attention on tasks or play activities.
  • Is often easily distracted.
  • Avoiding tasks that require a high amount of mental effort and organization
  • Often having difficulty concentrating on conversations

Is it me, or do you see the similarities?  One might wonder if the ADD diagnosis can be applied to anyone whom Time classifies as a Digital Native.  Maybe instead of giving Ritalin and Adderall we ought to be taking away smartphones and tablets?

Thoughts?

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Digital Just Might Be Dead And Why That’s Good

Do any of  you focus on the miracle that is the telephone any more?  We can speak to someone thousands of miles away as if they were in the same room.  How about the fact that we did away with wires on those phones and now they’re “cordless?”  Maybe even that phones are not tied to a location any more but we can walk around with them on the street or in the car.  A miracle, no?  And yet, for those of us that still use voice communication as a preferred method of interpersonal interaction, the telephone is just a means to an end.  We’re so past the technology that we can get back to focusing on the conversation itself, whether or not the person with whom we’re having it is in the room.

"Technology has exceeded our humanity"

"Technology has exceeded our humanity" (Photo credit: Toban Black)

I thought of that as I read the Ad Age piece on their Digital Conference and a statement by Gap’s CMO that “digital is dead:”

He made the bold statement for Ad Age’s Digital Conference, explaining that the idea of “digital” ceases to be relevant when brands stop thinking about technology for the sake of technology and simply think about their purpose.

I like that.  Way too many brands are enraptured by the technology and stop thinking about the business.  They’re focused on the phone and not on the conversation.  Most of us don’t think about how a metal tube moving at hundreds of miles an hour many miles off the ground works – we just get on the plane.  Maybe digital isn’t dead but maybe we’re getting to be post-technological.  We’ve got over the amazement brought on by viewing content anywhere on any screen (when those pesky business relationship don’t get in the way) on demand and instead we just enjoy the show.

I agree we need to spend more time on “purpose” and less time on doing tech because it’s “cool” or the next shiny object.  The next step is to realize that purpose is customer-centric and transparent and not “We talk you listen”.

Isn’t progress grand!

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