Category Archives: Thinking Aloud

Anything Worth Doing…

There was an expression my friends and I used to use when we were much younger and not quite as smart.

Times Square signs at night

(Photo credit: Wikipedia)

OK, we were dumb. The expression was that “anything worth doing is worth overdoing.” Boy were we wrong. Unfortunately, while we seemed to learn the fallacy of the phrase, many people and brands haven’t.

What’s brought this rant on are a few things. First is the ALS ice bucket challenge, which is absolutely something worth doing. It’s raising awareness of, and a lot of money to do research on the causes of and cure for, a horrible disease. That said, I can’t look at any piece of media – social or otherwise – without someone dumping a bucket of ice water over their head. At some point I wonder if meaning of the challenge gets lost.

Think about how many clever “instant” ads followed on the heels of the famous Oreo tweet during the Super Bowl power outage. By the time of the World Cup last month, when Luis Suarez bit an opponent on the pitch, many companies fired off clever ads (let’s be real – they’re ads!) almost immediately. In fact, Snickers earned a total of 15 million impressions within seconds. While Snickers and a few others stood out, many of the brand messages fell into the abyss.  Overdoing? It felt like it in the aggregate.

There is a daily newsletter I find valuable.  I get the mailing and then 20 minutes later I get it again – same mailbox, same mailing – even though I’d already read it and moved on.  It’s less valuable when it’s just clutter and overdone.

Where I come out is this:  marketing (which is worth doing) is not worth overdoing.  It needs to be focused, it needs to add value, and it needs to drive your business objectives in the context of the consumer’s needs.  People are overwhelmed with messages – don’t waste their time with content that’s irrelevant to them.

Was that overdone?

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Cheerleaders

It’s getting to be the weekend again which means that many of you will be watching sports.

Cheerleader of the Aachen Steelers team at the...

(Photo credit: Wikipedia)

Maybe it’s your local baseball team, maybe it’s one of your kids, or maybe it’s one of the many hours of televised sports that will be available.  The reason sports rights fees continue to rise so dramatically despite the continued fragmentation of audiences is because the market sees sports as one of the few pieces of content that really must be watched as it happens.  They’re sort of DVR-proof.

That’s part of the secret but the real truth is that sports make people care.  There is an emotional connection with the team or with a player.  If you ever played a sport I suspect there is a part of you that feels the excitement of competition again as well.  Fans are cheerleaders and maybe even more.  Some researchers have found that fans experience hormonal surges and other physiological changes while watching games.  The emotional connection is strong because, to a certain extent, whomever you root for represents you.  When they win, you do too.

That got me thinking.  How do we bring that deep connection outside of sports? How do we get them to see themselves not so much as buying products but rather belonging to a larger movement?  Apple certainly has done that.  Some mom and pop local businesses manage to do that as well.  The get their customers to root for them as they would a sports team.  Those teams are a central component to their daily lives.  How can we make our brands play that kind of role?

It certainly isn’t by selling.  When your team takes the field, they sweat and get hurt for you to win.  Are we making consumers feel that we’d do the same thing for them, or are we constantly asking them to do something for us?  How can we turn customers into cheerleaders? Something to think about.

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What Price Ethics?

So here is an interesting question for you.  I was reading the results of a study conducted by the good folks from Trade Extensions that concerned how consumers view ethics and sustainability and how they affect purchasing decisions.  When you ask people how important it is that companies behave ethically and with an eye towards sustainability, four out of five consumers regard it as important.  That would suggest that doing the right thing (whatever that may be) is a critical factor in purchasing, right?

Not so much:

When asked to rank the three most important attributes when shopping, the most important factor is price – 40% of consumers ranked this number one.  The second most important factor is value for money – 30% ranked this number one. And the third most important factor is quality –  16% ranked this number one.  Choosing an ethical company or brand when shopping is the most important factor and ranked number one for 2% of UK and US consumers.

Hmm.  So is that a license for a company to do whatever they want as long as prices are low?  Given some of the voices speaking out against Walmart, for example, over things such as foreign product sourcing, treatment of product suppliers, environmental practices, etc., apparently not.  Like most things in business, it’s not quite that black and white.  The research shows a desire from consumers to buy ethically but ultimately price, value and quality are the deciding factors.

Other studies have shown similar results.  One from Accenture found that sales and competitive pricing (61%) are by far the most critical factors in getting consumers to make a purchase. Superior products (36%) and customer experience (35%) are also key, according to respondents, followed closely by customer loyalty programs (31%) and relevant promotions (26%). Ad campaigns and celebrity endorsements trailed by a significant margin, presumably as they’re more influential in driving awareness than completed purchases.

So back to ethical behavior.  Can any company afford to ignore it?  I suspect it’s very possible to do good while doing well and to enhance the quality of consumer’s lives in an honorable way.  Maybe it’s not much of a selling point because so few companies have that focus?  What is your take?

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