It’s Foodie Friday and our Fun this week is an issue that concerns every brand. It comes to us from the good folks at McDonald’s (they seem to be Foodie Friday Fun regulars, don’t they?). According to an article in LeFigaro (h/t Eater), McDonald’s has opened a McDonald’s in Paris under the McCafe name that doesn’t serve burgers or fries. No McNuggets either. In fact, all it will serve is club sandwiches, salads, soup, and other typical cafe food. You know – the sort of stuff that’s sold by hundreds of other Parisian places which are really French and not an American company’s version of French. Yes, McCafes are nothing new but the lack of classic McDonald’s fare is.
I’ve written before about how McDonald’s is trying to get beyond the burger/shake/fries branding and into everything from kale salads to rice bowls. This isn’t about finding a way to be successful in France either. MickeyD’s already has 1,300 stores there and France is a hugely profitable country for them. Honestly, I’m not sure what they’re thinking. I can give you a brief anecdote from personal experience, however, which might be helpful.
Several years ago, my daughter was studying in Italy. I went over there to bring her home and we were walking around Rome, my favorite food city in the world. We passed a McDonald’s and my child begged me to go inside. I asked her why, as we were surrounded by wonderful unique trattorias, ristorantes and tavernas and she wanted something that she could find everywhere once we got home. That was precisely the reason – she wanted to feel, just for a few minutes, as if she was home and not in Italy. By turning the all-American McDonald’s experience into something French, they just might be negating one reason people like to go.
The more obvious issue for any of us is what our brands stand for. It’s one thing to open a different type of restaurant under a different name,as countless brands have done with many line extensions. It’s quite another to change the meaning of the brand by changing the core product. I’m not a fan of that and think it should be avoided at all costs.
When you think of McDonald’s, you probably think of Golden Arches, Ronald McDonald, Big Macs, and fries. When you slap the McCafe name on a place that contains none of those things, you dilute the brand. Diluting a brand in its second-most profitable market is, well, not smart. I’m not loving it. You?