Tag Archives: Marketing and Advertising

We Are At An Advertising Turning Point

Unless you never use the internet, you’re aware that something is happening in the next few days because every service and site you use is updating their terms of use. You may be wondering why you’re getting lots of emails to that effect or why sites are putting large banners to that effect on their homepage. It’s due to the start date of the GDPR. In case any of you don’t run digital businesses (which I suspect is most of you), the GDPR is a regulation that pertains to privacy and data protection for all citizens of the E.U. Because the internet is a global thing, many digital publishers and stores are extending the protections of the GDPR to their non-European consumers as well. I, for one, am very glad even though there is a good chance that it will force the ad tech business to change dramatically. It’s a big effing deal and we are at a turning point.

Let me preface this by saying that I got fed up with the ridiculous amount of tracking going on quite a while ago. Like many people, I think that tracking someone without their permission or a court order is wrong. I think it slows down the user experience and unbalances the trade of content for attention toward the publisher since tracking me beyond your content is infringing on some other entity’s territory. Besides that, it’s creepy. I don’t want to see a few weeks’ worth of ads for an item I looked up for a friend in which I have zero interest. I don’t care about ad personalization, frankly, although I know for many people it’s a much better user experience. I think only showing me ads for products and services that you think I might care about excludes product discovery and I have proof in that I’ve made many purchases based on content-based marketing but very few based on served ads.

I installed a browser extension called Cookie Auto Delete which wipes out cookies as you surf. That’s on top of Ghostery which blocks ads and other trackers. Because of that, I don’t see ads other than those targeted to things such as geography that don’t require cookies (actually, I don’t see a lot of ads period). Am I hurting my friends in digital publishing? I don’t think so since most of the cookies placed these days are not by publishers but by ad tech services that I think undermine the value of great content. They value eyeballs, not what lures the eyeballs.  Ads served directly by publishers and embedded in their content value the content. They’re not based on your ability to track me.

Am I overly sensitive? Not when I’m joined by billions of people who have installed ad blockers. If ad tech was doing a great job, that wouldn’t be happening. Would GDPR be necessary if ad tech companies respected consumers’ privacy? Of course not and I think it’s going to cripple any business that doesn’t respect its customers enough to work in the customer’s best interest. Tracking them like Big Brother doesn’t do that, does it?

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Filed under digital media, What's Going On

The Ludovico Technique

One of the most uncomfortable scenes in all of film is the scene in “A Clockwork Orange” in which Alex is made to watch scenes of horrible violence for an extended period of time. His eyes are held open and his head is immobilized. This is part of the fictional aversion therapy known as The Ludovico Technique. It’s forced attention to something.

That’s what a good chunk of marketing has become today. What got me thinking about this was the announcement by Snapchat that they will test a new ad format called “Commercials”, which will be unskippable six-second ads that run in select Snapchat Shows. You want to see the show? Then you WILL watch the ad. It’s not all that rare anymore for various media to force your attention. Been in a taxi lately? Maybe you were subjected to TaxiTV. Nonstop noise and motion that, unfortunately, we humans are wired not to avoid. Maybe your attention was grabbed at the gas pump. $15 of gas and a headache from the TV screen blaring the latest headlines and ads. Or perhaps you didn’t have your headphones on as you waited for your flight to leave and the sound of the overhead TV (and the ads) interfered with your reading. YouTube has a “skip” button after 5 seconds for longer ads but also sells unskippable 6-second ads.

All of these things as forced attention. Disabling the fast-forward button during VOD playback is another. I am well acquainted with the attention-value exchange. We give you free content, you give us your attention which we then sell to sponsors. I made a career in TV and media based on it so I’m a fan. I’m not, however, a fan of taking that attention without consent. You can always change the channel or flip the page if you want to skip the ad. The examples above don’t give you that option.

So where is the issue? Not with the media. Our job is to provide the sponsor with the opportunity to sell something. If the creative is awful, people leave. The focus needs to be on making ads that people want to watch. There is an ad running now with bulldogs substituting for bulls during the Pamplona run. I watch it every single time. There are many other great examples of ads you wouldn’t skip even if you could. Forcing consumers to watch is stealing their attention. It’s subjecting them to a bombardment of crap with any shelter available. Does that sound like a great way to do business?

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Filed under digital media, Huh?

Selling Sneaky Vs. Selling Right

I got called an idiot this morning. OK, not in those exact words, but I was reading an article on social media marketing and a pop-up asked me to download a whitepaper. The choices I was given via the two buttons were “YES, sign me up” or “No, I don’t want the latest research.” It’s a classic example of what is called “confirmshaming”. This is the act of guilting the user into opting into something. If you choose not to, the option to pass is worded in such a way as to shame you into compliance. You can see numerous examples of it here.

That’s just one of the sneaky things marketers do. The worst, of course, is tracking you without your permission. Did you ever hear of a company called InMarket? Me neither, but if you installed one of 800 apps, they’re tracking your every move without your permission. You can read a very well done piece about it in Adweek. Is it legal? No one seems to be sure. Is it ethical? Oh hell no, not in my book. 

Marketing has never really been held up as a paragon of ethical behavior but I’m not sure why many of the folks in the field decided to head for new lows. Maybe it’s because digital tools have made it all much easier, maybe it’s because there aren’t enough grown-ups in the room when these decisions are made, maybe it’s because the drive for money has overtaken common sense. Witness the ongoing effort to force “influencers” to disclose when they’ve been paid to say nice things about a product or service. Besides that requirement being the law, it’s also the right thing to do.

Some more examples? Designing a website or email to focus your attention on one thing in order to distract your attention from something else such as an opt-out button. Asking you to upload your contacts to give you some sort of social or informational benefit but using your address book to spam your friends. Not posting all of the charges and fees until the very last step in checkout or, even worse, hiding them in such as way that they’re hard to find. I think I’ve seen examples of those things just in the last few days. They’re not rare.

Why is there an aversion to the truth? Why can’t we call advertising by its name rather than some misleading name such as “sponsored content” or “special section”? Why can’t we treat consumers as we would a family member rather than a mark?

I’m not naive and I realize that this is about selling stuff. Given the high cost of getting caught, both in dollars (millions of dollars in fines!) and in reputation (check out the latest 20 Most-hated companies and why), those sales derived from the methods described above and others probably aren’t worth it in the long run. That’s my take – what’s yours?

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Filed under Huh?, Thinking Aloud