Who’s Calling?

If you carry a smartphone, and nearly everyone does, you’ve probably had the experience of your caller ID showing a fake number that’s calling, often with a fake name or organization displaying. You might think it would require a great deal of technical knowledge to be able to spoof a number or generate a fake caller ID, but you’d be wrong. There are several apps available in the Android or Apple stores that will do just that for you. They’ll even change your voice and add fake, location-specific background noise. I’m not clear what the legitimate purpose of these apps is but for $8, you can set yourself up to run any number of scams if you’re so inclined.

It dawns on me, though, that many folks do exactly the same thing with their social media posts. Their food is picture-perfect. They’re always smiling and having fun, often in some unusual locale. Their party never stops. They never mention that they’re short on cash, their job is unfulfilling, and they’re slowing sinking into depression. I mean, what’s the point of being happy if you can’t post it? As with the phone apps, everything is not as it seems.

I think businesses can learn from this. I’m not suggesting that they use social media to bum us all out, but I am saying that being authentic and transparent will win the day. People appreciate being made spoof-proof, and that happens when they know the businesses they follow aren’t posting visual checks that their real-world business can’t cash. Are they using “influencers” to say nice things about their business when that person has never been in the place or used the product? Have they generated some FOMO by purchasing fake followers?

Don’t believe every number that pops up on your phone. The IRS isn’t calling you. Neither is the Social Security Administration. I’ve had my bank call me but I’ve never had them ask me for account information over the phone. Don’t believe that everything you see on social media is the whole story. It might have been the only good day in a month. And if you run a business, there are very few people who will patronize you based solely on some pretty Instagram photos. Dozens of review sites will keep you honest. People like to know who is calling for real. So be real.

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Filed under Reality checks, Helpful Hints, digital media

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