This Foodie Friday, I want us to think about less being more. Specifically, it’s the balance between quality and quantity. I’m of the opinion that when it comes to food, high-quality ingredients expertly prepared are more satisfying than a large portion of bland, low-quality food.
For example, think about a bread basket that arrives at your table. Rich, dense bread slathered in high-quality butter is not something you’d eat much of. Compare that with a bunch of Wonder Bread and store-brand butter that you might have at home. The latter is tasteless and not satisfying and I’ll bet you eat more of it.
McDonald’s proved this point in 1990 when they stopped frying their fries in beef tallow. It was a knee-jerk reaction to people believing that trans fats were better than natural fats (turned out to be totally wrong). The fries never tasted the same and, more importantly for our discussion today, were not as filling. I’m convinced that the reason we have supersized portions is that the current fries are so unfulfilling. It’s probably why we have an obesity problem as well. I suspect there were cost-savings too, but are those savings worth ruining the reputation of your signature product?
Look at Europe. France and Italy, two fantastic food cultures, don’t serve you big portions and yet it’s hard to walk away from a meal in either place still hungry. The dishes are rich and tasty. High fat? Sure. Caloric? Yes, but you don’t eat as much. For the restaurant, this can mean lower food costs (smaller portions) which might be taken as higher margins or passed along to customers. You can’t really eat a huge portion of fries cooked in duck fat, believe me.
This is a principle which I believe any business can use. Consumers don’t want (or need) tons of low-quality products. Sure, they might be duped into thinking of them as great values (“Look at that portion!”), but over time your customers realize that they’re not really satisfied.
Example: think of Word or Excel. They are extremely complex products and yet most users take advantage of a tiny amount of that complexity. Why not offer a simpler product to the masses that cost less and save the complex version for those people who really need it (and charge them accordingly?). You can find articles dating back over a decade complaining about Word’s complexity and yet it wasn’t made simpler.
Less can be a lot more. Think about offering fewer, but much better, fries. People can be satisfied with less as long as it’s top quality at an affordable price. I’d rather be sated and healthy than hungry and sick. You?