A little research today although frankly it falls into the range of that common sense thing we talk about from time to time. The good folks at American Express have published some findings on how social media raises the stakes for customer service. You can read the full release herebut I wanted to focus on [...]
Filed under: digital media, Helpful Hints | Tagged: American Express, business, Business Services, Company, Customer, Customer Management, Customer service, marketing, Marketing and Advertising, Social marketing, social media | Leave a Comment »
