Overtime

Posted on May 3, 2012 by Keith

I’m kind of tired this morning.  I stayed up to watch the first overtime period of a hockey game last night, which turned into a second period and then a third.  In the NHL, playoff overtime periods are the same 20 minute length as a period in a regular game, so it was the equivalent [...]

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Taking An Unplayable

Posted on April 9, 2012 by Keith

The things we learn from golf!  I know, I’ve written about that before, but yesterday’s conclusion to The Masters provided such a great example as to why the lesson of the golf course apply to the world of business. I’m talking, of course, about Phil Mickelson‘s decision-making on number 4. For those of you who [...]

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Planning For Perfect

Posted on March 15, 2012 by Keith

Anyone who has ever dealt with large numbers knows that near perfection still gives a few exceptions to a standard. If you deal with 100,000 customers in a year and 99.999% of them are happy, there’s still one guy who is dissatisfied. The problem is this: we don’t think about that one guy often enough [...]

Filed under: Reality checks | Tagged: , , , , , , | 1 Comment »

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