Taking An Unplayable

Posted on April 9, 2012 by Keith

The things we learn from golf!  I know, I’ve written about that before, but yesterday’s conclusion to The Masters provided such a great example as to why the lesson of the golf course apply to the world of business. I’m talking, of course, about Phil Mickelson‘s decision-making on number 4. For those of you who [...]

Filed under: Helpful Hints | Tagged: , , , , , , , , , , | 1 Comment »

The Dylan Test

Posted on March 20, 2012 by Keith

Yesterday marked an anniversary that I could not let pass without comment.  On March 19, 1962, 50 years ago yesterday, Bob Dylan released his first album, or LP (to signify a long-playing record rather than a single) as they were called at the time. This piece from Rolling Stone does a nice job of summing up the [...]

Filed under: Thinking Aloud, What's Going On | Tagged: , , , , , , , | Leave a Comment »

Planning For Perfect

Posted on March 15, 2012 by Keith

Anyone who has ever dealt with large numbers knows that near perfection still gives a few exceptions to a standard. If you deal with 100,000 customers in a year and 99.999% of them are happy, there’s still one guy who is dissatisfied. The problem is this: we don’t think about that one guy often enough [...]

Filed under: Reality checks | Tagged: , , , , , , | 1 Comment »

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